Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,756 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 5 star review on 6th April 2025

Felix

Yappy.com 5 star review on 22nd March 2025

Greg

Yappy.com 1 star review on 31st January 2025

Cheryl Stone

Yappy.com 5 star review on 8th January 2025

Jill Whetnall

4638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No, as I have not received them”

Helpful Report

Posted 4 years ago

Hi Shellie, Thank you for taking the time to leave this review for us. I am sorry to hear you have not received your order. I have sent you a private email, if you could kindly check your inbox. We would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Not happy at all with order.”

Helpful Report

Posted 4 years ago

Hi Megan, Thank you for your review. I am sorry however, to hear you are unhappy with your order. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Still not received order placed 11/12/20”

Helpful Report

Posted 4 years ago

Hi Rebecca, Thank you for your review. I am sorry to hear you have not received your order - I have sent you a private email, If you would Kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“I bought a travel mug for Christmas for my wife, and as of today 7th January, I still haven’t received it. So I’m not very happy”

Helpful Report

Posted 4 years ago

Hi Jamie, Thank you for getting in touch. I am sorry to hear you have not received your order. I have sent you a private email, if you could Kindly check your inbox. I would love to investigate this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“I was so disappointed with the book that I felt unable to give it as a present”

Helpful Report

Posted 4 years ago

Hi Catharine, Thank you for taking the time to leave this review for us. I am sorry to hear you were disappointed with your book. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Christmas card arrived on the 5th of January - great stuff 👍🏻🙄”

Helpful Report

Posted 4 years ago

Hi Chris, Thank you for taking the time to leave this review for us. I am sorry however, to hear your card did not arrive with you in time for Christmas. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“I ordered an apron from yappy.com and when I received it, I was disappointed with the fit. It didn't fit at all like the model they have on the site. The site's version was clearly on a woman and laid flat on her upper chest. Mine had a big pucker in the front no matter how much I put my shoulders back. It was made for a broad chested man so either they pinned it up in all the right places or it's a different product. When I inquired about the product the yappy team told me I should have measured better, thanked me for my email, and told me she'd pass my feedback along. I'm usually very forgiving when it comes to online ordering but the entire yappy experience was unpleasant. It's too bad - they have some cute products but who knows if you'll actually receive what you see on the website. And if you are unsatisfied - sorry bout ya.”

Helpful Report

Posted 4 years ago

Hi Ashley, Thank you for taking the time to leave this review for us. I am sorry to hear that you were unhappy with the apron you ordered and with the service you received when you got in contact with us. We have sent you a private email if you could kindly check your inbox. We would love to hear more about your experience. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Very disappointed as my order was cancelled after it had been ordered for a week unable to get with another supplier in time for Xmas. Wont use yappy again”

Helpful Report

Posted 4 years ago

Hi Kay, Thank you for taking the time to leave this review for us however, I am sorry to hear we had to cancel your order. As advised in our email, the phone cases we had in stock were of poor quality and we did not want to send out sub par items to our valued customers. We felt the best course of action in this scenario was to cancel the order and process full refunds. I am sorry again that you were disappointed however, I do hope you can understand our reasoning behind this. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“I have not received my order or any communication from the team about delays or when I can expect it.”

Helpful Report

Posted 4 years ago

Hi Janet, Thank you for taking the time to leave this review for us however, I am sorry to hear you have not received your order. I have had a look into this for you and can see Royal Mail did attempt delivery 14/12 however, there was no one in to collect the parcel. A calling card was left however, delivery as not been rescheduled. I have sent you a private email if you could kindly check your inbox. I would love to help you with the redelivery. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Can’t really review when I never received my item as it was cancelled by you.”

Helpful Report

Posted 4 years ago

Hi Rob, Thank you for your review. I am sorry that we had to cancel down your order. As we did advise, the stock we had received was faulty and we did not want to send out products that were below par. I am sorry once again that this has happened however, I do hope you understand our reasoning behind this. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Material felt very cheap. My dog kept trying to take the bandana off due to the label on the inside. Swiftly binned.”

Helpful Report

Posted 4 years ago

Hi Iris, Thank you for taking the time to leave this review for us. I am however, sorry to hear you were not happy with your bandana. I will certainly pass your feedback over to our Product Development team to review. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Have not received.”

Helpful Report

Posted 4 years ago

Hi Racheal, Thank you for your review. I am really sorry to hear your order has not arrived. I have sent you a private email if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Very disappointed. Arrived without personalising on. Prudence was not on the apron. Christmas gift ruined.”

Helpful Report

Posted 4 years ago

Hi Olive, Thank you for taking the time to leave this review for us. I have had a look into your order and can see the item you have chosen does not come personalised with name and instead features your chosen icon only. We do mention this within the product description and this is shown on the picture previews we provide for this item. I can only apologise if this was missed when placing your order and has left you feeling disappointed. I do hope I have been able to clear this up for you however, if you would like to discuss this further, please do get in touch with our customer care team at help@yappy.com Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Liked what I bought, but was fuming when the price went down considerably within a few days of buying. Has put me off buying from this company agsin”

Helpful Report

Posted 4 years ago

Hi Susan, Thank you for taking the time to leave this review for us. I am afraid however, I am a little confused by your review. We have not dropped the price of any of our products - I have sent you a private email, if you could Kindly check your inbox. I would love to hear more about this from you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“After ordering two books for my niece's only for them to open them a few days ago and all pages fall out as the spine was not connected properly.”

Helpful Report

Posted 4 years ago

Hi Raymond, Thank you for taking the time to leave this review for us however, I am sorry to hear about your books. I have sent you a private email, if you could kindly check your inbox. I would love to look into this for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“No sorry the bandanas were far too long can’t wear them not even turned up looses his name and tie pic then we needed that size for his neck he’s only a shihtzu far too big touched floor on him”

Helpful Report

Posted 4 years ago

Hi Maria Thank you for taking the time to leave us this review. I am saddened to hear you were disappointed with your bandanas, and I have contacted you privately to see if we can resolve this for you - please do check your inbox. Best Wishes Rhian

Posted 4 years ago

“never received the package”

Helpful Report

Posted 4 years ago

Hi Nancy Thank you for taking the time to leave us this review, and I am sorry to hear your order didn't arrive. I have contacted you privately to look into this, so please do check your inbox. Many thanks Rhian

Posted 4 years ago

“Never received”

Helpful Report

Posted 4 years ago

Hi Dani Thank you for taking the time to leave us this review, and I am sorry to hear your order didn't arrive. I have contacted you privately to look into this, so please do check your inbox. Many thanks Rhian

Posted 4 years ago

“Very happy with Sammy’s card Thank you so much will definitely use your company again”

Helpful Report

Posted 4 years ago

Hi Bobbie, Thank you so much for taking the time to leave this review for us. We are so pleased you're happy with your card. Unfortunately, you have only given us a 1* rating, would you be able to amend that to reflect your kind words? Thanks, Lucy Yappy.com

Posted 4 years ago

“Very pleased with the quality and delivery of the products ordered. Griff is happy that his lead and collar are now hanging in a pride of place and Griff's dad is enjoying his cuppa out of a Griff mug”

Helpful Report

Posted 4 years ago

Hi Karen, Thank you for your review and for your lovely feedback, I can see you have left us a really good review but with only a 1 star rating. Would you please mind revising this to reflect your pawchase? Kind Regards Amanda yappy.com

Posted 4 years ago

Yappy.com is rated 4.9 based on 26,756 reviews