Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,756 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 5 star review on 6th April 2025

Felix

Yappy.com 5 star review on 22nd March 2025

Greg

Yappy.com 1 star review on 31st January 2025

Cheryl Stone

Yappy.com 5 star review on 8th January 2025

Jill Whetnall

4638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received product yet 😔”

Helpful Report

Posted 1 year ago

Hi Sharon, Thank you for taking the time to leave us this review, although I am saddened to hear your order has not arrived as yet. I can see this was returned to us as Royal Mail were unable to deliver the item, and this has been resent for you. This was marked as delivered yesterday, so if this still has not been received please do reach out to us and we can look into this further for you. Best Wishes, Rhian

Posted 1 year ago

“The card i ordered and paid for was never received”

Helpful Report

Posted 2 years ago

Hey Stephanie, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Rhian

Posted 2 years ago

“Terrible service..Dog "GetWell" card did not arrive on time...Will NOT use again”

Helpful Report

Posted 2 years ago

Hi Dorothy, Thanks for taking the time to leave your review. Although extremely sadden to this has been a 1* for you, I can see that our brilliant Customer Care Expert Rhian has been in touch and remedied any further worries for you. As such, we'd love to see you again for a 5* experience. Best Wishes, Josh

Posted 2 years ago

“I ordered 2 cards for my dogs birthday. Paid extra for postage and neither turned up.”

Helpful Report

Posted 2 years ago

Hi Tracie, Thank you for taking the time to leave us this review, although I am sorry to hear you were disappointed with your Yappy experience. I can see you reached out to our customer care team regarding your missing items and a full refund was processed on both items. Please do let us know if we can be of further assistance. Kind Regards, Rhian

Posted 2 years ago

“Lovely quality jacket but I doubt it would fit a pet hamster and yes it was measured so ure measurements on site must be in mm not cm. Total waste ov money and straight in bin.”

Helpful Report

Posted 2 years ago

HI Harvey, Thanks for leaving your review. I'm wholeheartedly sorry to hear this news. Please rest assured that I have personally reached out to you to remedy this. Best Wishes, Josh

Posted 2 years ago

“Rubbish, cup broke after one use. Handle snapped clean off after it had been washed. Wouldn't bother using them again.”

Helpful Report

Posted 2 years ago

Hi Kathryn, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Rhian

Posted 2 years ago

“I still have not received my order 😞”

Helpful Report

Posted 2 years ago

Hi Kellie, Thank you for taking the time to leave us this review, although I am sorry to hear your order has not arrived. Please could you reach out to the team at help@yappy.com and we can look into this for you? Thank you, Rhian

Posted 2 years ago

“Item did not arrive in time for Christmas (Christmas sack so pretty useless after Christmas!)”

Helpful Report

Posted 2 years ago

Hiya Julie, Thank you for leaving your review. Although your feedback on your experience is sombre, please rest assured that our Customer Care team is here to help! If you could reach out at your earliest convenience, that's be great. We look forward to hearing from you. Best Wishes, Josh

Posted 2 years ago

“Haven't received my card yet and ordered it well before Christmas”

Helpful Report

Posted 2 years ago

Hiya Lisa, Thank you for bring this to our attention in form of a review. If you could please contact our Customer Care team at your earliest convenience, we will be able to resolve this for you. Best Wishes, Josh

Posted 2 years ago

“Failed to arrive in time, when contacted prior to Christmas told to try again the next day even though it had been a good while since dispatch!!!!”

Helpful Report

Posted 2 years ago

Hi Lesley, Thank you for taking the time to leave your thoughts. Though your review is saddening to hear, I can see that our Customer Care team did follow procedures. The extra was allowed due to the recent Royal Mail strikes. Please response the the message thread left so we can resolve this for you. Best Wishes, Josh

Posted 2 years ago

“Ordered a cushion well in time for Christmas according to their guidelines. I chose quicker shipping to be in the safe side. Between selecting this, paying via PayPal and returning to the website, the option had reverted to standard shipping. I for I touch straight away and explained what had happened and asked if they could send a PayPal invoice for the extra amount (£1) to bump up the posting. They said they didnt have the means to do so. Note, when you accept PayPal, you are able to create invoices. You just chose not to. The item didnt arrive in time, and didn't even arrive before new year. When it did finally arrive, it was TINY. Not at all worth the money paid. Shocking service. Avoid.”

Helpful Report

Posted 2 years ago

Hi Zoe, Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with your Yappy experience. I am afraid we're unable to manually charge customers further for order amendments or shipping upgrades, even via PayPal invoices, and I do apologise for any inconvenience caused by this. I can see we did offer you the option to cancel the order and receive a refund so you could reorder with the speedy delivery option, however I can see that you declined this offer. We did advise on our website from the 15th December onwards that orders placed on or after this date might not arrive before Christmas due to production timescales and Royal Mail strikes, and I do apologise if this information was missed when purchasing. It does also appear your order was shipped within the 4 working day timeframe advised when ordering. Please do not hesitate to reach out to the customer care team if we can help with anything further. Kind Regards, Rhian

Posted 2 years ago

“Ordered month ago and it never arrived”

Helpful Report

Posted 2 years ago

Hi Paulina, Thank you for taking the time to leave us this review. I have looked into this and can see that the delivery address on your order was incomplete and missing key information including a building number and street name. This would have been reflected on your confirmation emails, and I do apologise if this was missed at all after purchasing. Due to the addresses being incomplete, Royal Mail have been unable to deliver your items as they were unable to determine the correct delivery address, and these were returned to us. All items were returned to us and have been resent today, so should be with you over the coming days. If you require any further assistance please do contact us. Kind Regards, Rhian

Posted 2 years ago

“No he didn't has he didn't get a birthday card this year and neither did his human Mum and Dad , poor service from you at Yappy.com.”

Helpful Report

Posted 2 years ago

Hi T Cawkwell, Thank you for leaving your thoughts. I do apologise for the experience had. Please rest assured that our Customer Care Team is available to investigate this further for you. Best Wishes, Josh

Posted 2 years ago

“Despite ordering at the beginning of December, item not received and, when I contacted the company, no satisfactory alternative offered by customer services. Needless to say, I will not be ordering from this company again.”

Helpful Report

Posted 2 years ago

Hi Harry, Thank you for taking the time to leave us this review, although I am saddened to hear your item was not received. I can see you contacted our customer care team regarding this on the 21st December, and due to Royal Mail strikes scheduled for the end of that week, we offered a refund on your order as we could not guarantee a pre-Christmas delivery of a replacement. A full refund was subsequently processed for you. Unfortunately the strikes with Royal Mail throughout December caused quite a backlog which led to some delays with items arriving, and I can only apologise that this affected your experience with us. We do hope you would reconsider shopping with us again in the future. Kind Regards, Rhian

Posted 2 years ago

“you are NOT sold what is shown , total and utter rubbish”

Helpful Report

Posted 2 years ago

Hi Paul, As much as I appreciate your taking the time to leave your feedback, I am wholeheartedly sorry to hear it. Please can you reach out to our Customer Care Team so we can investigate this further for you. Best Wishes, Josh

Posted 2 years ago

“Never received”

Helpful Report

Posted 2 years ago

Hi Danielle, Thank you for taking to the time share this news. I am awfully sorry to hear this, whilst the havoc of the recent Royal Mail strikes die down, please feel free to reach out to our Customer Care team. Best Wishes, Josh

Posted 2 years ago

“Jumper didn't look as good as the image online - offered a refund but didn't have time to get another before Christmas so kept it. 2 washes and the prints coming off- not worth it.”

Helpful Report

Posted 2 years ago

Hi Amy, Thanks for leaving your feedback. I am sorry to hear your experience. Please feel free to reach out to our Customer Care Team should you wish to take us up on the refund. Best Wishes, Josh

Posted 2 years ago

“Never received my order”

Helpful Report

Posted 2 years ago

Hi Lindsey, Thank you for taking the time to leave us this review, although I am sorry to hear your order didn't arrive. I can see you contacted the customer care team regarding this and the matter has now been resolved. Please do let me know if I can help with anything further. Kind Regards, Rhian

Posted 2 years ago

“The blanket was very poor quality and the cushion absolutely shocking , won't be ordering again from yappy”

Helpful Report

Posted 2 years ago

Hi Sarah, Thanks for taking the time to leave your thoughts with us. I am awfully sorry to hear this news. Please rest assured that a member of the customer care will reach out to resolve this for you. Kind Regards, Josh

Posted 2 years ago

“Not what I ordered send messages wanting 2 return but no reply”

Helpful Report

Posted 2 years ago

Hi Stuart, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your Yappy experience. Sadly I cannot locate any communication from yourself, and as such have contacted you privately regarding this so please do check your inbox. Best Wishes, Rhian

Posted 2 years ago

Yappy.com is rated 4.9 based on 26,756 reviews