Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,756 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 5 star review on 6th April 2025

Felix

Yappy.com 5 star review on 22nd March 2025

Greg

Yappy.com 1 star review on 31st January 2025

Cheryl Stone

Yappy.com 5 star review on 8th January 2025

Jill Whetnall

4638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a fantastic experience working with Benito Gabriel and his team. They were professional, diligent, and extremely knowledgeable in helping me recover all the money I lost to a scam platform. From start to finish, they kept me informed and reassured throughout the process. I highly recommend their services to anyone who finds themselves in a similar situation—Benito and his team truly deliver results! 𝐄𝐦𝐚𝐢𝐥..𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 3 months ago

““After losing $170,500 to an online scam, I was devastated and unsure if I could ever recover my funds. A friend recommended Supreme Asset Agency, and I’m so glad I reached out to them. Their team was not only professional and knowledgeable but also compassionate throughout the entire process. They worked tirelessly to ensure my funds were recovered and kept me updated every step of the way. If you’ve fallen victim to a similar scam, I strongly recommend contacting them: 𝔼𝕞𝕒𝕚𝕝: 𝕤𝕦𝕡𝕣𝕖𝕞𝕖𝕒𝕤𝕤𝕖𝕥𝟟@𝕘𝕞𝕒𝕚𝕝.𝕔𝕠𝕞 𝕎𝕙𝕒𝕥𝕤𝔸𝕡𝕡: +𝟜𝟜 𝟟𝟛-𝟠𝟠-𝟞𝟡-𝟟𝟡-𝟝𝟠 I’m incredibly thankful for their efforts and would recommend their services to anyone in need.””

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Posted 3 months ago

“I’ve previously been happy with other products, sadly I was underwhelmed with the socks ordered. Delivery times were poor (aware in was Xmas, but worse than other companies used!) No dispatch notification and item was just, ‘meh’ … likes in the socks. Didn’t bother to report, which is my own fault. Just a little unimpressed.”

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Posted 4 months ago

“We got sent the wrong order. The team rectified it but it was a Christmas gift so it was quite a surprise when he opened the gift to find dog shampoo when we have a cat”

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Posted 4 months ago

“Still waiting for my purchase”

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Posted 4 months ago

“The products are great but sadly the personalised card took over 10 days to arrive via Royal Mail and so was not here in time Yappy were great and refunded me without issue but i was very disappointed”

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Posted 6 months ago

Hey Rachel, Thank you ever so much for taking the time to leave us this woofly review! It's fantastic to hear you woofed your pawchase, and we really do appreciate all the feedback we receive! I have passed your comments over to the relevant team for consideration. If you ever have any concerns or queries regarding your Yappy order, please feel free to reach out to our customer care team who would be more than happy to help. Best Wishes, Rhian

Posted 6 months ago

“Quite expensive and the postage rises as you add items . The items l bought are gifts and the recipients have not had them yet .”

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Posted 6 months ago

Hey Heather, Thank you ever so much for taking the time to leave us this woofly review! It's fantastic to hear you woofed your pawchase, and we really do appreciate all the feedback we receive! I have passed your comments over to the relevant team for consideration. If you ever have any concerns or queries regarding your Yappy order, please feel free to reach out to our customer care team who would be more than happy to help. Best Wishes, Rhian

Posted 6 months ago

“Quality not as good as expected. Fabric flimsy and see through”

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Posted 7 months ago

Hi Mags, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Rhian

Posted 7 months ago

“My order was late. I contacted customer services after the latest date at which it should have been dispatched. They were unable to provide an update on the status of my order & simply said they would pass on a message to the manufacturer. When the book arrived, the dog’s name was spelt correctly on the front & in some places inside the book but incorrectly spelt in other places. A shame, as it would have been a nice book (and gift) otherwise.”

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Posted 9 months ago

“I gave Tino his ibone and stupidly didn't check it before he picked it. Tino's a bit annoyed because he thought he was sending a card to Marvyn not Marvyn being the dogtor . As his mum I think that it was very badly worded.”

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Posted 9 months ago

Hey Lauren Thank you ever so much for taking the time to leave us this review! We really do appreciate all the feedback we receive! I have passed your comments over to the relevant team for consideration. If you ever have any concerns or queries regarding your Yappy order, please feel free to reach out to our customer care team who would be more than happy to help. Best Wishes, Rhian

Posted 9 months ago

“Sometimes unable to find Marley or wasn't clear”

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Posted 10 months ago

HI Jake, Thank you so much for taking the time to leave us a review of your recent pawchase! We would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes, Josh

Posted 10 months ago

“Disappointed! Order a card and gift wrap on Tuesday. E mail said 2/3 days and 4 days on and no delivery. Not a lot of good next week when the birthday is tomorrow, Sunday.”

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Posted 11 months ago

Hi Anthea, Thank you for taking the time to leave us this review, although I am sorry to hear you have not received your items as yet. I can see these are due for delivery today. If these do not arrive, please do let us know. Kind Regards, Rhian

Posted 11 months ago

“The bowl look lovely however I’m very disappointed in the quality. All bowls have been hand washed and already the white on the bowl and the black silhouette have started to peel after only a week of using them”

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Posted 1 year ago

Hi Natasha, Thank you so much for taking the time to leave us a review of your recent pawchase! I am pleased to see that you were happy with your Yappy experience, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes, Josh

Posted 1 year ago

“Nice items but misleading advertising...my item not personalised as stated...just a picture anybody could chose noname on product..”

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Posted 1 year ago

Hi Belinda, I can see that the items you have ordered do not come personalised with a name, and do only feature the icon chosen when creating your pet's profile. We do state this within the product description on our website, as well as illustrate this within product imagery, so do apologise if this was missed when ordering. We ask for your pet's name as part of the registration process so it can be used to personalise your shop and show previews of items that are personalised with their name. I do apologise for any confusion caused by this. Best Wishes, Josh

Posted 1 year ago

“The Owner of Lenny that the book was bought for is 3 yrs. old. Therefore it was hopeless giving it to him. Do you look for the whole dog or just the front-on picture? Great-Granny & Granddad has spent a lot of tme looking for Lenny but have been unable to locate him anywhere.”

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Posted 1 year ago

Hey Jennifer, Thank you ever so much for taking the time to leave us this woofly review! It's fantastic to hear you enjoyed your pawchase, and we really do appreciate all the feedback we receive! I have passed your comments over to the relevant team for consideration. In the books, you will be looking for your dog as they appear on the first page of the book alongside the other items you must find. If you require any cheat sheets do reach out to the customer care team and we can supply these for you. Best Wishes, Rhian

Posted 1 year ago

“Hi a few of the things I have ordered have not been the same as the website the key rings hqve not had the dogs pics ok only the writing and the letters on the rocco neck tie was so close together it look strange just wanted to give some feedback thanks Rachel”

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Posted 1 year ago

Hi Rachel, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Josh

Posted 1 year ago

“This was the first time we ordered from Yappy.com, Buzzs daddy was very happy with his Christmas present will definitely be ordering again”

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Posted 1 year ago

Hi Tina, Thank you so much for taking the time to leave us a review of your recent pawchase! I am pleased to see that you were happy with your Yappy experience, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes, Josh

Posted 1 year ago

“The items that I ordered took different amounts of time to despatch so one arrived after Christmas even though it should’ve arrived before.”

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Posted 1 year ago

Hi Sue, Thank you for bringing this to our attention. Please could you reach out to our customer care team at your earliest convenience so we can remedy this for you. Best Wishes, Josh

Posted 1 year ago

“Happy enough with the gift we bought, but fed up with being inundated by follow-up emails demanding reviews and offering more and more products. Puts me off using the company again.”

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Posted 1 year ago

Hey David, Thank you for taking the time to leave us a review of your recent purchase! We really do appreciate all the feedback we receive, and I have passed your comments over to the relevant team for consideration. If you ever have any concerns or queries regarding your Yappy order, please feel free to reach out to our customer care team who would be more than happy to help. Best Wishes, Rhian

Posted 1 year ago

“I’m still waiting for my Izzy treat tin”

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Posted 1 year ago

Hi Adrianna, Thanks for leaving your review. I can see that my colleague amanda has helped in getting your treat tin to you. I hope you have a nice Christmas, Best Wishes, Josh

Posted 1 year ago

Yappy.com is rated 4.9 based on 26,756 reviews