Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,756 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 5 star review on 6th April 2025

Felix

Yappy.com 5 star review on 22nd March 2025

Greg

Yappy.com 1 star review on 31st January 2025

Cheryl Stone

Yappy.com 5 star review on 8th January 2025

Jill Whetnall

4638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to order Christmas cards with no success. Said there was glinch in system. But it worked on other stuff. Contacted customers service. Who got bk to me nx day. Told me use a different server to solve issues. This I did . Ordered my Christmas cards at last. They arrived few days later If wasn't for the time wasted it would of been 5 Start.”

Helpful Report

Posted 1 year ago

Hey Laura, Thanks for taking the time to leave your review. I can see that you messaged into our Customer Care team after out office hours. Your message was picked up at 8:58am by one of our agents. I have looked over your correspondence with my colleague Amanda who did not state there was a glitch in the system however mentioned if a browser changed helped remedy the issue. Upon reflection I'm glad it was so Quiz and Dougal got their cards! We'd love to be able to give you your 5* experience soon. Don't be a stranger! Best Wishes, Josh

Posted 1 year ago

“Card as described took over a week to arrive and had to buy another 🙃”

Helpful Report

Posted 1 year ago

Hello Darren, Thank you for taking to time to review your pawchase. I am very sorry to hear that your order arrived late, I have reached out to you privately via email, please can I kindly ask you to check your inbox. Kind regards, Amanda

Posted 1 year ago

“Didn't arrive in time. Ordered last Tuesday, a week ago. Still no card. The dog is not happy.”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you for taking the time to leave us this review, although I am sorry to hear your order has not yet arrived. I can see our customer care team have reached out to you regarding this, so please do check your emails. Best Wishes, Rhian

Posted 1 year ago

“The print was quite blurry on the bandana. Not sharp like usual orders. Looked like it had slipped in the press.”

Helpful Report

Posted 1 year ago

Hey Sophie, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Rhian

Posted 1 year ago

“I’ve had some great products from yappy However, my last order of a doormat was not very good. To say I have bought quite a number of items from them, I was not impressed with the customer service that I received and therefore I will seriously consider purchasing from them again”

Helpful Report

Posted 1 year ago

Hi Vanessa, Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with your order and with the customer service we provided. I have looked into this and can see you contacted us regarding the doormat you purchased, and whilst we do not ordinarily offer returns on our personalised items, we did offer you the opportunity to return the item on this occasion as the fault with it was noted. I can also see you advised you would not return the item to us. We do state within our terms and conditions that faulty items must be returned to us, and as such to provide further resolution we would require the faulty item to be sent back to us. If you change your mind regarding the return, then please do get back in touch and we can look into that further for you. Kind Regards, Rhian

Posted 1 year ago

“Love the idea of personalisation for mine and my families dogs that I can find instantly. I've bought cards etc but find other stuff on the expensive side...cushions, mugs etc that I could have bought as gifts but tbh I've found cheaper through Etsy.”

Helpful Report

Posted 2 years ago

Hi Susan, Thank you ever so much for taking the time to leave us this woofly review! It's fantastic to hear you woofed your pawchase, and we really do appreciate all the feedback we receive! I have passed your comments over to the relevant team for consideration. If you ever have any concerns or queries regarding your Yappy order, please feel free to reach out to our customer care team who would be more than happy to help. Best Wishes, Rhian

Posted 2 years ago

“I love the design but the bandanas are too big for my cat, he’s quite a big boy too!”

Helpful Report

Posted 2 years ago

HI Vicky, Thank you so much for taking the time to leave us a review of your recent pawchase! I am pleased to see that you were happy with your Yappy experience and design, but we certainly do appreciate all the feedback we get. Best Wishes, Josh

Posted 2 years ago

“Really fun products for a pet owner, but you really get pestered by emails. It is as if the company doesn't understand that you might give pet style presents once or twice a year, and, if buying for yourself, you are not going to want your pet plastered all over your house.”

Helpful Report

Posted 2 years ago

Hey Guy, Thank you for taking the time to leave us a review of your recent purchase! We really do appreciate all the feedback we receive, and I have passed your comments over to the relevant team for consideration. If you ever have any concerns or queries regarding your Yappy order, please feel free to reach out to our customer care team who would be more than happy to help. Best Wishes, Rhian

Posted 2 years ago

“I love the card but if you’d given the option I’d have liked Watson’s name in it. I gave it to my mum from Watson so maybe ‘Watson is slow blinking you’ or similar. It would represent the thought that had gone into the card. Or even just a little cat paw print with Watson’s name underneath on the pointy flab bit of the envelope, that would be super cute. She did love the card so thank you very much”

Helpful Report

Posted 2 years ago

Hi Victoria, Thank you for taking the time to leave your review. Please rest assured that your feedback will be taken into account and passed to our design team. If you ever need anything else, you know where we are and hopefully next time we'll deliver a 5* experience. Kind Regards, Josh

Posted 2 years ago

“Products are nice. But no email to say items were despatched. And no response to repeated enquiries through Facebook messenger. Slow delivery above what they said on their website.”

Helpful Report

Posted 2 years ago

Hi Andy, Thanks for taking the time to leave your review. I can see that our Customer Care Manager has been in touch to remedy this and explaining the situation and to turn this into a 5* experience for you. Best Wishes, Amanda

Posted 2 years ago

“Looks good, but delivery was significantly longer than advertised and I was disappointed by the quality of the card in particular.”

Helpful Report

Posted 2 years ago

“I have had some brilliant items and some not so brilliant. I bought a blanket which was a bit flimsy and the welcome mat which got dirty very quickly in the end. I had to buy another one”

Helpful Report

Posted 2 years ago

Hi Sarah, Thank you for taking the time to leave us this review. We really do appreciate all the feedback we receive from our customers, and I am sorry to hear that you have been disappointed with a few of your purchases. I can see we did reach out to you following your review of the blanket you received, however you advised you did not wish to receive a replacement or refund for the item. If you ever have any concerns or queries regarding your Yappy orders or purchases, please do reach out to the team who are always more than happy to help. Kind Regards, Rhian

Posted 2 years ago

“Although the products are lovely they are expensive. I ordered a game for my daughter which took far longer than expected, when it stated dispatched in 48-72 hours. It actually took over a week and missed her birthday. I think yappy need to provide an estimated delivery date to manage expectations better.”

Helpful Report

Posted 2 years ago

Hi Sarah, Thank you ever so much for taking the time to leave us this woofly review! It's fantastic to hear you woofed your pawchase, and we really do appreciate all the feedback we receive! I have passed your comments over to the relevant team for consideration. If you ever have any concerns or queries regarding your Yappy order, please feel free to reach out to our customer care team who would be more than happy to help. Best Wishes, Rhian

Posted 2 years ago

“nice cup, replacing one i dropped. order placed on the 9th January. Since then I have had 21 (TWENTY-ONE) emails with calls to action to buy. Please reconsider the number of emails you are sending people, it's likely to put people off subsequent purchases.”

Helpful Report

Posted 2 years ago

Hi Justin, Thanks for taking the time to leave your review. It's great news to hear about your mug! However your thoughts on our correspondence will be looked into further with our marketing department. Nonetheless, I hope to see you again soon so you may gain a 5 star experience. Best Wishes, Josh

Posted 2 years ago

“Only my house number and postcode were on the envelope, hence it taking over a week to arrive, and missing the birthday deadline. I payed using Apple Pay. Very disappointed”

Helpful Report

Posted 2 years ago

Hi Sarah, Thank you for taking the time to leave us this review, although I am saddened to hear that you were disappointed with your Yappy experience. When paying via express methods such as Apple Pay, Google Pay and PayPal. the delivery address for your order is automatically pulled from your chosen payment method. As such, we do not have any control over missing details and do ask customers to check their order confirmation emails for any address issues, and to contact us should anything look incorrect. We would advise double checking your delivery information within your Apple Pay account to avoid any further issues you may have. If you do require any further assistance, please do let us know. Kind Regards, Rhian

Posted 2 years ago

“Good quality product. unfortunately arrived late due the postal strike. Product had a dirty mark on arrival but I’m sure it’ll wash our”

Helpful Report

Posted 2 years ago

Hi Karen, Thank you for taking the time to leave us this review. I am sorry to hear you had some issues with your order. Please could you contact the team at help@yappy.com so we can look into this further for you? Best Wishes, Rhian

Posted 2 years ago

“Some great ideas - I am looking for birthday presents for my wife right now but I have to say that what I was happy to pay for a novelty Christmas present is one thing but in the cold light of day I think the prices when delivery is included are just a bit over the top for me.”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you for taking the time to leave us a review of your recent purchase! We really do appreciate all the feedback we receive, and I have passed your comments over to the relevant team for consideration. If you ever have any concerns or queries regarding your Yappy order, please feel free to reach out to our customer care team who would be more than happy to help. Best Wishes, Rhian

Posted 2 years ago

“The website is easy to use and good range of products on offer. Delivery was on time. I bought a treat tin with a personalised picture of a dog for a present. The printing on the tin was excellent but I was very disappointed in the quality of the tin itself which was very poor - particularly given the cost!!”

Helpful Report

Posted 2 years ago

Hi Deborah, Thank you ever so much for taking the time to leave us this woofly review! It's fantastic to hear you woofed your pawchase, and we really do appreciate all the feedback we receive! I have passed your comments over to the relevant team for consideration. If you ever have any concerns or queries regarding your Yappy order, please feel free to reach out to our customer care team who would be more than happy to help. Best Wishes, Rhian

Posted 2 years ago

“Disappointed this year as the calendar had some of the same images in from previous calendars. I have bought one for the last few years and as it was a present I never looked. In fairness, Yappy quickly replied to my email and they do show the images from the calendar on the website but I never expected they would do this and never looked. Disappointed.”

Helpful Report

Posted 2 years ago

Hi Steve, Thank you for taking the time to leave us a review of your recent purchase! We really do appreciate all the feedback we receive, and I have passed your comments over to the relevant team for consideration. If you ever have any concerns or queries regarding your Yappy order, please feel free to reach out to our customer care team who would be more than happy to help. Best Wishes, Rhian

Posted 2 years ago

“I was happy with the quality of the key rings but a little disappointed with the Newfoundland graphics. I appreciate it’s difficult to get definition on a black dog but was hoping for a better representation”

Helpful Report

Posted 2 years ago

Hi Judith, Thank you for taking the time to leave this review for us. I am sorry to hear you were unhappy with the graphics for The Newfoundland, I will pass your feedback over to our design team to review. Kind Regards, Amanda

Posted 2 years ago

Yappy.com is rated 4.9 based on 26,756 reviews