Yappy.com Reviews

4.9 Rating 26,756 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 5 star review on 6th April 2025

Felix

Yappy.com 5 star review on 22nd March 2025

Greg

Yappy.com 1 star review on 31st January 2025

Cheryl Stone

Yappy.com 5 star review on 8th January 2025

Jill Whetnall

4638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery could have been quicker. At least a week late.”

Helpful Report

Posted 3 years ago

Hi Lezley Thank you for taking the time to leave us this review, although I am sorry to see we didn't provide a 5 star service for you. I can see part of your order was slightly delayed in leaving us, however it does appear we did contact you to notify you of this delay, and I can only apologise for any inconvenience caused by the minor delay in this leaving us. Please do not hesitate to get in touch if we can help with anything further. Best Wishes Rhian

Posted 3 years ago

“She liked it. It tore too easily. Maybe line the holes with something more slippery.”

Helpful Report

Posted 3 years ago

Hi Nancy, Thank you for taking the time to leave this review for us. I am sorry however, to hear about the issue you had with your purchase. Could you please send over some images showing the damage to our customer care team at help@yappy.com? We can then have a look into this for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“the personalised cushion came instead of saying C A R L A AS I REQUESTED it reads /CARLA\ WHICH IS NOT WHAT I REQUESTED I COMMENTED BEFORE BY TELEPHONE ABOUT REPLACING IT WITHH EXACT WORDING C A R L A NOTHING was done and I got NO REPLY AT ALL so i ask am i entitled to a refund or compensation? I AWAIT YOUR RESPONSE”

Helpful Report

Posted 3 years ago

Hi Tony, Thanks for your review. I have sent you a private email so I can investigate this further for you, if you could kindly check your inbox. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Love the website. Bought an iPhone 11 case. Looked awesome and was delivered very quickly but was very difficult to fit on the phone and lasted a day before it split at the corners. Would still order from them again though as there’s a lot to love”

Helpful Report

Posted 3 years ago

Hi Ian, Thank you for taking the time to leave this review for us. I am so sorry to hear about your phone case, this certainly isn't the standard we expect for our customers. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“You missed her name on the card”

Helpful Report

Posted 3 years ago

Hi Janie, Thank you for taking the time to leave this review for us. I have had a look into your order and can see the card you have ordered does not come personalised with name and instead features your chosen icon only. We do mention this within the product description for the card and this is also shown on the picture previews we provide. I do apologise that this information was missed when placing your order however, I do hope Rosie's hoodad woofed his special card. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“I was a bit disappointed with the quality of the bandana but cannot fault the service and speed of delivery”

Helpful Report

Posted 3 years ago

Hi Lynn Thank you for taking the time to leave us this review. I am pleased to hear you were happy with the service and speed of delivery, but saddened to hear of your disappointment with the bandana itself. I have contacted you privately regarding this, so please do check your inbox. Best Wishes Rhian

Posted 3 years ago

“Usually very happy with Yappy. Disappointed that all advertised personalised feeding mats are all out of stock.”

Helpful Report

Posted 3 years ago

Hi Jan, Thanks for taking the time to leave this review for us. I am sorry you are disappointed that our feeding mats are currently out of stock. They have proved to be an extremely popular product with our customers and we are hoping to have them back on our website as soon as possible. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“I have ordered twice from Yappy now. The product quality is excellent and I’ve been very impressed. However, both times I have had to contact customer services because my order has been wrong. This has been quickly resolved but I’d prefer to have been sent the correct items in the first place!”

Helpful Report

Posted 3 years ago

Hello Helen, I'm very sorry to hear that this has happened twice, this is certainly not upto our usual standards and we have passed this feedback over to our production manager to ensure this does not happen again. We hope this does not put you off shopping with us again and we hope to see you again soon. Kind regards, Amanda

Posted 3 years ago

“Delivery was too long”

Helpful Report

Posted 3 years ago

Hi Joanne, Thank you for taking the time to leave this review for us. I am sorry that you felt your order took too long to arrive with you. I can see at the time of ordering, we advised that you should allow 3 business days for your items to be created and a further 48 working hours for delivery. Your order was shipped on the 3rd working day and was delivered 24 working hours later. I do apologise if our creation and delivery times were missed when you placed your order however, I do hope I have been able to clear this up for you. Best Wishes, Lucy Yappy.com

Posted 3 years ago

“The products were great but dispatch wasn’t as quick as I’d expected and the items for his birthday arrived after his day. Il Remember to order earlier next time”

Helpful Report

Posted 4 years ago

Hi Karina, Thank you for taking the time to leave this review for us. I have had a look into this for you and can see you were advised at the time of ordering to allow 3 business days for delivery and a further 48 working hours for dispatch. I can see your order was shipped on the 3rd working day and was delivered within the 48 hour time frame Royal Mail give. I do apologise if the creation and dispatch times were missed when placing your order. I am pleased you were happy with your items and I do hope your pooch enjoyed them too. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Hi there, you replied to my review about not being able to find 'Bonnie'. I would really appreciate a cheat sheet. I bought the book for my mum who is 80 and housebound. She enjoys looking for the items, but neither of us can identify the actual black cat. If i knew where it was, I could help her. Feel free to email alicat66^^@blueyonder.co.uk”

Helpful Report

Posted 4 years ago

Hi Ali, Thank you for taking the time to leave this review for us. On the first page of your search and find book there is a key showing all the items you can look for throughout the book, including your chosen icon. Did you find this helpful at all? If not, please let us know and we can send over a cheat sheet for you to help find Bonnie. Best Wishes, Lucy Yappy.com

Posted 4 years ago

“The Bib was lovely but it fitted her around the neck but is too long for her so she cant wear it. The material it is made of is a bit stiff.”

Helpful Report

Posted 4 years ago

Hi Heather, Thank you for taking the time to leave this review for us. For bandana's that are a little long for our pooches, we would advise rolling the fabric down. That way you can amend the length of the bandana without compromising on the comfort for your pooch. Please do let us know how you get on! Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Fast delivery. Item is good quality. Sadly Maisie can't use it. Ordered the small but it's far too big for her.”

Helpful Report

Posted 4 years ago

Hi Jill, Thank you for taking the time to leave this review for us. I am sorry to hear that the incorrect size in the bandana was ordered for Maisie. We do include a size guide along with the measurements for our bandana's so our customers can make informed decisions before purchasing. I do apologise if this was missed when the order was placed. When bandana's are a little big for pooches, we do recommend rolling the fabric down. This was you can amend the size with our compromising on the comfort for your dog. Please do give this a try and let us know how you get on! Kind Regards, Lucy Yappy.com

Posted 4 years ago

“The towel wasn’t as good a quality as I had hoped. The tin lid didn’t seal properly. I loved the designs and delivery was fast with no problems.”

Helpful Report

Posted 4 years ago

Hi Sandra Thank you for taking the time to leave us this review. I'm terribly sorry to hear of the issues you had with your items - they certainly do not sound like they were up to our usual standards. I can see we haven't received any communication from yourself regarding this, so please could you contact the team at help@yappy.com with some pictures of the items you received so we can look into this further for you? Best Wishes Rhian

Posted 4 years ago

“The bag is a lovely design, but a lot smaller than I expected, which was disappointing.”

Helpful Report

Posted 4 years ago

Hi Jayne Thank you for taking the time to leave us this review of your recent purchase. I am pleased you are happy with the design of your bag, but saddened to hear of your disappointment with the size. We do provide the measurements of our walkies bags on our website, so I do apologise if this was missed when ordering. Please do not hesitate to get in touch if there is anything further we can help with. Best Wishes Rhian

Posted 4 years ago

“Sadly measurements did not meet my needs, nice coat but does not fit my dog.”

Helpful Report

Posted 4 years ago

Hi Carol, Thank you for your review. I am afraid there appears to have been some confusion as we do not currently sell dog coats on our site. This review request was for Yappy.com, could you please consider amending your feedback? Thanks, Lucy Yappy.com

Posted 4 years ago

“Good quality, not much updates on delivery, but would recommend because mollie loves her banana”

Helpful Report

Posted 4 years ago

Hi Louise, Thank you for taking the time to leave this review for us. I am pleased that Mollie woofs her bandana, she looks absolutely adogable in the picture you have sent over. I will however, pass your feedback regarding delivery updates over to management to review. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Disappointed that the calendar pictures were exactly the same as last year. I certainly will not be ordering another one next year unless the pictures are different.”

Helpful Report

Posted 4 years ago

Hi Angela, Thank you for taking the time to leave this review for us. I can see from your order that you did choose our 1st edition calendar, this does contain the same images and we leave this version on our site so new customers can still purchase this item. We did release a 2nd edition calendar that does contain 12 brand new wagnificant images and I can only apologise if you missed this item when placing your order. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Loved the quality of the paper unfortunately one of my paper's was misprinted , was delt with prompt, could not be replaced because of Christmas delivery So one doggie wasn't happy”

Helpful Report

Posted 4 years ago

Hi Fiona, Thank you for taking the time to leave this review for us. I am pleased to hear that you were happy with your wrapping paper and I do hope the recipients loved the special gift wrap on their presents. I am sorry however, to hear that you did receive the incorrect item. I can see we have now issued a refund for you on this item as the replacement would not arrive in time for Christmas. We will certainly raise this issue with our Production Team. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“I loved the products when they eventually arrived Christmas but unfortunately I was unable to give the gifts out as Delivery was too late. Disappointed”

Helpful Report

Posted 4 years ago

Hi Debbie, Thank you for taking the time to leave this review for us. I am pleased that you were happy with your products and I do hope the recipients loved their special gifts. I am sorry however, to hear you were disappointed with the delivery aspect of your experience. I can see at the time of ordering, you were advised that the items would arrive in time for Christmas and they were marked as delivered 23/12. I do apologise if this is later than you expected however and I will certainly pass your feedback over to our team to review. Kind Regards, Lucy Yappy.com

Posted 4 years ago

Yappy.com is rated 4.9 based on 26,756 reviews