Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,756 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 5 star review on 6th April 2025

Felix

Yappy.com 5 star review on 22nd March 2025

Greg

Yappy.com 1 star review on 31st January 2025

Cheryl Stone

Yappy.com 5 star review on 8th January 2025

Jill Whetnall

4638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love the "scarves" that we bought for Darcy, but can't get a review from her as we haven't been able to visit her due to lockdown, so she's still waiting for her Christmas present... :(”

Helpful Report

Posted 4 years ago

Hi Linda, Thank you for taking the time to leave this review for us. I am pleased to hear you are happy with your bandana's and I do hope Darcy enjoys them once you are able to give them to her. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Some nice products but some low quality. Generally overpriced”

Helpful Report

Posted 4 years ago

Hi Nikki, Thank you for taking the time to leave this review for us. I am sorry however, that you felt some of your items were of low quality. I would love to hear more about this from you. Could you please check your private email, I have sent you a message. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Unfortunately my order was misplaced so our puppy’s first Christmas presents and presents for his child brothers and sisters didn’t arrive for Christmas! That aside the quality of the products is fab and they are lovely definitely made the recipients smile and smile and smile!”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to leave this review for us, we really appreciate it. I am sorry however, to hear that your order was lost whilst in transit. I can see you have spoken with our customer care team about this and we have now sent out replacements for you. I am pleased that the recipients woofed their special gifts and I do hope you can come back and shop with us again in the future. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“The mug I ordered was very good the bandana was of poor quality, delivery time very poor.”

Helpful Report

Posted 4 years ago

Hi Audrey, Thank you for taking the time to leave this review for us. I have had a look into your order and can see both items were dispatched and delivered within the time frame we advised on our site, so I do apologise if this was missed when placing your order and you felt the delivery time was poor. I am sorry however, to hear you are disappointed with the quality of your bandana and I would love to look into this further for you. I have sent you a private email, if you could kindly check your inbox. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“The order was so delayed that i missed the kast posting dates for Christnas. Some of tge gidts i sent on to italy have yet to arrive I was kept informed initially then silence.”

Helpful Report

Posted 4 years ago

Hi Martin, Thank you for taking the time to leave this review for us however, I am sorry to hear you were disappointed with your experience on this occasion. Unfortunately, in the run up to Christmas we did experience delays due to the sheer volume of orders we received. Our Production team could not provide specific dates for dispatch however, they along with our customer care team did try their best to have all orders shipped as quickly as possible. We will be reviewing this over the next couple of months however and taking feedback like yours to see how we can improve future service. I am sorry once again that you were unhappy with your experience and I do hope you will give us another chance to get this right for you. Kind Regards, Amanda Yappy.com

Posted 4 years ago

“I bought an apron for my sister for Christmas and was disappointed when I received it, from your advert I assumed it would have a golden Labrador logo with Milly’s name over the top but no name at all. The e-mails sent to me today show a large number of items with Milly on them so I cannot understand why my purchase did not have the name on.”

Helpful Report

Posted 4 years ago

Hi Colin, Thank you for taking the time to leave this review for us however, I am sorry to hear you were disappointed with your purchase. I'm afraid this item does not come personalised with name and only features the icon chosen when creating your pooch. This is shown on our website and also on your order confirmation email. When our customers create accounts with us, we do ask you to input the dogs name so we can create more personalised shopping experience and also so our customers can see what products will look like that are personalised with name. Kind Regards, Amanda Yappy.com

Posted 4 years ago

“The bandana is lovely quality but very small, shame there isn't a medium size”

Helpful Report

Posted 4 years ago

Hi Sindy, Thank you for taking the time to leave us this review. I am delighted to hear you loved the bandana although, I am saddened to hear it was too small. We do provide the measurements for these on our website, so I do apologise if these were missed when ordering. Please do not hesitate to get in touch if we can help with anything further. Best Wishes Amanda

Posted 4 years ago

“Very expensive for the item, but enjoyed.”

Helpful Report

Posted 4 years ago

Hi Bailey, Thank you for taking the time to leave this review for us, we do appreciate it. I am pleased to hear you were happy with your order and I will certainly pass your feedback regarding the cost of our products over to management to review. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Too expensive for what it was”

Helpful Report

Posted 4 years ago

Hi Jacqueline, Thank you for taking the time to leave this review for us. I am pleased to hear you were happy with the printing on your tea towel and the quality of the item. Our design and production teams work incredibly hard to create and produce our lovely unique products and we do believe our pricing does reflect the great quality of our items and the hard work that has gone in to them. I will however, pass your feedback regarding pricing over to our Product Development team to review. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“As we have a completely black dog the photo was particularly hard to find, and the sharpness of the photo of the dog wasn’t great against the backgrounds.”

Helpful Report

Posted 4 years ago

Hi Phil, Thank you for taking the time to leave this review for us. I am really sorry to hear about your book. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“no personalisation - i thpught ihad requested it”

Helpful Report

Posted 4 years ago

Hi Connie, Thank you for taking the time to leave this review for us. I have had a look into your order and can see the item you have purchased does not come personalised with name and instead features your chosen icon only. We do mention this within the product description and it is also shown on the picture previews we provide. I do apologise if this was missed when placing your order however, I do hope I have been able to clear this up for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Please whith the quality Disappointed whith the picture as they were the same as last year not much thought as gone in to it”

Helpful Report

Posted 4 years ago

Hi Colin, Thank you for taking the time to leave this review for us. I can see from your order that you did purchase two of our original calendars, these will have the same images in as last year and we do show the contents of the calendar on the product page. We did release a new calendar last year, this contained new images and scenes throughout. I do apologise if you missed this item when shopping with us. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Liked the product but expected it being personalised with Arthur’s name and it wasn’t so a disappointing purchase. You asked me if Arthur liked it so clearly had his name.”

Helpful Report

Posted 4 years ago

Hi Maria, Thank you for taking the time to leave this review for us. I am pleased to hear you were happy with your order. I have had a look into this for you and I can see the item you have purchased does not come personalised with name and instead features your chosen icon only. We do mention this within the product description and it is also shown on the picture previews we provide. I do apologise if this was missed when placing your order. I do hope I have been able to clear this up for you however, if you do wish to discuss this further please do not hesitate to get in touch with our customer care team. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“A bit disappointed as message read "Sky and Blue is my favourite" not are my favourites.”

Helpful Report

Posted 4 years ago

Hi Cath, Thank you for taking the time to leave this review for us however, I am sorry to hear you were disappointed with the wording on your product. I am afraid we do not currently offer any products that can be personalised with 2 separate pets and when two names are entered we are unable to amend the wording or grammar on any of our items. I am sorry if this was not clear when placing your order and I will certainly pass your feedback over to management to review. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“The idea is great. But the quality of print needs work. I ordered a softback book the print could have been much much clearer. The outlines were not sharp. It was a fun gift but disappointed in the finish. The book was sent in a cardboard envelope which caused the corners to be worn off a little. Its been rewrapped and given as a Christmas gift so I cannot attach images. As I recived the email to review some time after I recived the product.”

Helpful Report

Posted 4 years ago

Hi Nerissa, Thank you for taking the time to leave this review for us, we really do appreciate your comments. I am sorry to hear you were disappointed with the finish of the book and that you felt the print needs work, these are new comments for us with this book and I will certainly pass your feedback over to our design team. I understand you have given the book as a gift however, if you can retrieve any images showing the damage to the corners, we would love for you to send them over to us so we can look into this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“neckachief fab but collar battery lasted 5 mins”

Helpful Report

Posted 4 years ago

Hi Ian, Thank you for taking the time to leave this review for us. I am so happy to hear you were pleased with your bandana however, I have checked your order and I am afraid you did not purchase a collar with us. The collars we do sell, do not include batteries either so I do believe this may have been purchased from a different company. Would you be able to amend your review please? Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Was delighted with the product Where is Garfield book that was a Christmas present for my daughter and son -in-law. I did not open the book when I received it and wrapped it. When my daughter opened the book to look for Garfield, the pages fell out which was disappointing given it was not a cheap product. I shall be emailing Yappy with pictures of the pages that have fallen out.”

Helpful Report

Posted 4 years ago

Hi Nicola, Thank you for taking the time to leave this review for us. I am so sorry to see what has happened with your book, this certainly isn't the quality we expect for our customers. I have sent you a private email, if you could kindly check your inbox. I would love to get a replacement sent out for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“the wrapping paper tore easily”

Helpful Report

Posted 4 years ago

Hi Penny, Thank you for taking the time to leave this review for us. I am sorry however, to hear about your wrapping paper. I have sent you a private email if you could kindly check your inbox, I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“I bought a personalised Christmas sack, and was disappointed at how small it was when it arrived. Not good value for money in my opinion. Too small to get much in.”

Helpful Report

Posted 4 years ago

Hi Nellie, Thank you for taking the time to leave this review for us. I am sorry however, to hear that you felt the Santa Sack was too small. We do include the measurements for this product within the product description. So I can only apologise if you missed this information when placing your order. I will be sure however, to pass your feedback over to our Product Development team to review. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“The book was good but the card very poor”

Helpful Report

Posted 4 years ago

Hi Philip, Thank you for taking the time to leave this review for us. I am pleased to hear you were happy with your book, I do hope you are enjoying searching for your pooch. I am sorry however, to hear about your card. I will be sure to pass your feedback over to our Product Development team to review. Kind Regards, Lucy Yappy.com

Posted 4 years ago

Yappy.com is rated 4.9 based on 26,756 reviews