Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,756 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 5 star review on 6th April 2025

Felix

Yappy.com 5 star review on 22nd March 2025

Greg

Yappy.com 1 star review on 31st January 2025

Cheryl Stone

Yappy.com 5 star review on 8th January 2025

Jill Whetnall

4638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dissapppinted with quality. Had previously seen the paperback version but thought I’d pay extra for hardback and it would be the same but stronger. Not the case.”

Helpful Report

Posted 3 years ago

Hi Tracey, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Rhian

Posted 3 years ago

“Loved my Yappy products! Sadly my dog Maisie passed away about a week after I made my order :( Because of this I unsubscribed from your emails. It would be nice to make the unsubscribe functionality easier and when someone is unsubscribed, avoid sending them another email asking for a review incase the reason they unsubscribed is sensitive.”

Helpful Report

Posted 3 years ago

Hi Alison, Thank you for taking the time to leave us this review, although I am terribly sorry to hear that Maisie passed over the rainbow bridge. My thoughts are with you at this undoubtedly difficult time. I have passed your feedback over to the relevant team, as once a customer is unsubscribed you should not receive any follow-up mailings from us, and I do apologise for any upset or distress that our email caused. Do get back in touch if we can be of further assistance. Best Wishes, Rhian

Posted 3 years ago

“Good range of designs - my friend loved the blue merle collie brightly coloured mugs and coasters. Said the mug was a good size too. On the downside, I couldn't find a "gift" option (maybe I missed it) so had to send as is and found the site navigation and seemingly having to create a dog profile annoying. Most frustratingly though, I 100% declined marketing emails I now receive regular spam from them. I don't even have a dog.”

Helpful Report

Posted 3 years ago

Hi Anita, Thank you for taking the time to leave us a review of your recent experience shopping with us! I am so pleased that your friend was happy with the pawsonalised gifts you chose for them featuring their pooch! We are currently unable to facilitate gift notes or wrap with our orders, so I do apologise for any inconvenience caused. This is certainly something we would love to offer in the future, so I'll be sure to pass your comments over to the relevant team! When creating an account with us, customers are auto-enrolled into our marketing emails, however if you would like to unsubscribe please do get in touch with us at help@yappy.com Please do let me know if I can help with anything further. Best Wishes, Rhian

Posted 3 years ago

“Disappointed with treats I ordered at Christmas as only had a month’s date on them have just gone to open them and had to throw away.”

Helpful Report

Posted 3 years ago

“Was very disappointed with my order I paid for it to have Logan written on however when it arrived no name was on .”

Helpful Report

Posted 3 years ago

Hi Karen, Thank you for taking the time to leave us this review, although I am sorry to hear of your disappointment with your order. I have looked into this for you and can see that the item you purchased does not come personalised with name and does feature your chosen icon only, so I do apologise for any confusion caused when purchasing. If you have any further queries regarding this, please do feel free to reach out to the team. Best Wishes, Rhian

Posted 3 years ago

“The mug has become badly tea stained after only a few uses. I've treated it like any other mug, putting it through dishwasher on the same day it was used.”

Helpful Report

Posted 3 years ago

Hi Clare, Thank you for taking the time to leave us this review. I am concerned to hear this has happened to your order, and have contacted you privately to investigate this further, so please do check your inbox. Best Wishes Rhian

Posted 3 years ago

“It was ok”

Helpful Report

Posted 3 years ago

Hey Jacqui, Thank you so much for taking the time to leave us a review of your recent pawchase! I am pleased to see that you were pleased with your Yappy experience, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes Rhian

Posted 3 years ago

“Excellent USP of personalising products and the quality of goods is good, however part of my order did not arrive until Christmas Eve after chasing up and was too late for the purpose of what it was bought for! Disappointed in that at my request to cancel was ignored and goods arrived that I now have no use for”

Helpful Report

Posted 3 years ago

Hi Gillian, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your experience with us, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Rhian

Posted 3 years ago

“Your sizing is very small so unfortunately even tho the hoodie was lovely my daughter can not wear it”

Helpful Report

Posted 3 years ago

Hi Tracey, Thank you for taking the time to leave us a review of your recent purchase! We really do appreciate all the feedback we receive, and I have passed your comments over to the relevant team for consideration. If you ever have any concerns or queries regarding your Yappy order, please feel free to reach out to our customer care team who would be more than happy to help. Best Wishes, Rhian

Posted 3 years ago

“Product was good however I keep getting emails asking if pebbles enjoyed his gift. He died before he could be given it. Please stop tormenting me”

Helpful Report

Posted 3 years ago

Hi Chrlie, Thank you for taking the time to leave us this review. I'm terribly sorry to hear that Pebbles passed over the rainbow bridge before you had chance to give him this gift. I have asked our technical team to unsubscribe you from our emails, and I am deeply sorry for any upset they may have caused you at this undoubtedly difficult time. Wishing you all the best, Rhian

Posted 3 years ago

“Great website and apron great. Did think socks cheap looking and poor quality (although not cheap)”

Helpful Report

Posted 3 years ago

Hi Louise, Thank you for taking the time to leave us a review of your recent purchase! We really do appreciate all the feedback we receive, and I have passed your comments over to the relevant team for consideration. If you ever have any concerns or queries regarding your Yappy order, please feel free to reach out to our customer care team who would be more than happy to help. Best Wishes, Rhian

Posted 3 years ago

“We love the tea towel and cards, however the toy lasted for only a day, which is unusual, as Rocco’s doesn’t normally destroy his toys.”

Helpful Report

Posted 3 years ago

Hi Anthony, Thank you for taking the time to leave a review of your recent purchases. I am happy to hear you are pleased with your Tea Towel and Cards. However, I am saddened to hear you are disappointed with the quality of your Dog's Toy. I have sent you a private message to discuss this further, please can you check your inbox? Best Wishes, Lara Yappy.com

Posted 3 years ago

“Pleased with the items I ordered but I forgot to add the discount voucher on my last order 😏”

Helpful Report

Posted 3 years ago

Hi Hazel, Thank you for taking the time to leave us this review. I am sorry to hear you forgot to add the discount code to your order, I have contacted you privately regarding this so please do check your inbox. Best Wishes, Lara Yappy.com

Posted 3 years ago

“My order ee60e is late being dispatched and will now not be in time to gift as intended. Very disappointed.”

Helpful Report

Posted 3 years ago

Hi Isabel, I am so sorry to hear that your order has been dispatched late. We always try to include the delivery times in the product description to try and be as transparent as possible. I have sent you a private message to discuss this further as I would love to help. Please can you check your inbox? Kind Regards, Lara Yappy.com

Posted 3 years ago

“Delivery and service excellent but disappointed with the book if I’m honest as pics not that good in respect of breed type so you can spot your pet, I probably expected too much though”

Helpful Report

Posted 3 years ago

Hi Fiona, Thank you for taking the time to leave us a review. I am delighted you are happy with the speed of your delivery and the service you have received from us. I am sorry to hear you are disappointed with your book. I have sent you a private message to discuss this further. Please could you check your inbox? Kind Regards, Lara Yappy.com

Posted 3 years ago

“Product great, make sure you don't subscribe to emails as you'll be bombarded daily, I've even clicked unsubscribe and gone through the motions and I still get emails. So generally product is great but reputation ruined by email spam.”

Helpful Report

Posted 3 years ago

Hi Dan, Thank you for taking the time to leave a review. We appreciate that you are happy with your products from us. I am very sorry to hear you feel like our emails are a bother to you as we would never want to make anyone feel this way. In the lead up to Christmas, we have been sending out more emails than usual to showcase the incredible offers we have had on. Please do let us know if you would like to unsubscribe and we will remove you from our mailing list straight away. Kind Regards, Lara Yappy.com

Posted 3 years ago

“Quite expensive for what it is. Bought a bandana for a small jack russell and its too small to tie around so I need to sew it to his collar. Image is printed onto the fabric and the cut around the edges is very jagged and not a great finish. Fun item but I wont be buying anymore.”

Helpful Report

Posted 3 years ago

Hi Julie, Thank you for taking the time to leave us a review. I am saddened to hear you are disappointed with the size and quality of your dog's bandana and that you feel it is quite expensive. All our bandanas feature a size guide, where we offer specific measurements to give you the highest level of accuracy when ordering. We want to ensure the bandanas are a comfortable fit for all dogs. I am happy that you feel the item is fun, as this is what we aim for with all of our products. In regards to the quality, I have sent you a private message to discuss this further. If you could please check your inbox at your earliest convenience that would be great. Kind Regards, Lara Yappy.com

Posted 3 years ago

“Hit and miss quality of products, however great customer service”

Helpful Report

Posted 3 years ago

Hi Sara, Thank you for taking the time to leave us a review. We are delighted to hear you are happy with the customer service you have received from us, I will pass your kind comments onto the team. We are sorry to hear you feel like the quality of our products can be hit and miss, I can assure you that we work hard to ensure all our products are produced to the highest quality. Kind Regards, Lara Yappy.com

Posted 3 years ago

“throw not as shown disappointed very thin”

Helpful Report

Posted 3 years ago

Hi Esther Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your blanket, and have contacted you privately regarding this so please do check your inbox. Best Wishes Rhian

Posted 3 years ago

“Both the aprons I ordered arrived without the names of the dogs the aprons were good quality but very dissatisfied that the names of the dogs were left out”

Helpful Report

Posted 3 years ago

Hi Sally Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with your order. I have had a look into your order for you and can see that the aprons you purchased are our "I'll Be Watching You..." design, and as such these feature your chosen icons only and do not include your dog's name as part of the design. We do state this within the product description, and illustrate this within the product images, so I do apologise if this was missed when ordering. Please do let me know if I can help with anything further. Best Wishes Rhian

Posted 3 years ago

Yappy.com is rated 4.9 based on 26,756 reviews