Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,756 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 5 star review on 6th April 2025

Felix

Yappy.com 5 star review on 22nd March 2025

Greg

Yappy.com 1 star review on 31st January 2025

Cheryl Stone

Yappy.com 5 star review on 8th January 2025

Jill Whetnall

4638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent me the completely the wrong order. I complained. They sent me an email advising me that the correct order would be sent before Christmas Day. Just had an email from Royal Mail advising it won’t arrive til 29th Dec. Huge FAIL.”

Helpful Report

Posted 3 years ago

Hi Shane, Thank you for taking the time to leave us this review. I am very sorry for any inconvenience this may have caused, if you have not already done so, please can we kindly ask you to contact our customer care team at help@yappy.com and we can certainly have a look into this further for you and offer further assistance. Please do not hesitate to get in touch if we can help with anything further. Best Wishes Amanda

Posted 3 years ago

“Didn’t receive me order”

Helpful Report

Posted 3 years ago

Hi Laura, Thank you for taking the time to leave us this review. I am very sorry to hear that your order has not arrived, if you have not already done so, please can we kindly ask you to contact our customer care team at help@yappy.com and we can certainly have a look into this further for you. Please do not hesitate to get in touch if we can help with anything further. Best Wishes Amanda

Posted 3 years ago

“A complete rip-off. I was charged for a personalised mug but the personalisation was missed off. Then they refused to allow me to return the item. Appalling website and customer service. Misleading and overpriced.”

Helpful Report

Posted 3 years ago

Hi Julie, Thank you for taking the time to leave us a review. I am so sorry to hear you feel this way. I have sent you a private message to discuss this further, as I would love to help you find a resolution to this. Best Wishes, Lara Yappy.com

Posted 3 years ago

“Sent to the wrong address have reported but no help as yet”

Helpful Report

Posted 3 years ago

Hi Julie, Thank you for taking the time to leave us this review, although I am sorry to hear your order hasn't been received. I can see our customer care team have reached out to you regarding this, so please do check your inbox. Kind Regards, Rhian

Posted 3 years ago

“She didn't like biscuits and she's a mastiff who will eat anything”

Helpful Report

Posted 3 years ago

Hi Anthony, Thank you for taking the time to leave us a review. I am sorry to hear your dog did not enjoy her biscuits. I have sent you a private message to discuss this further. Please could you check your inbox? Kind Regards, Lara Yappy.com

Posted 3 years ago

“Dont bother, the pics have come out very dark and not nearly as vibrant at the pictures on the website suggest. Waste of money”

Helpful Report

Posted 3 years ago

Hi Stefania, We are very sorry to hear you feel this way in regards to the recent book you ordered with us. I have sent you a private message to discuss this further. Please can you check your inbox? Thank you. Kind Regards, Lara Yappy.com

Posted 3 years ago

“It never arrived”

Helpful Report

Posted 3 years ago

Hi Nicola, I am very sorry to hear you did not receive your order. I have sent you a private message so I can take a look into this for you. Please can I ask you to check your inbox? Thank you. Kind Regards Lara Yappy.com

Posted 3 years ago

“Misleading Advertising”

Helpful Report

Posted 3 years ago

Hi George Thank you for taking the time to leave us this review - I am sorry to hear you feel this way. I have contacted you privately regarding this so please do check your inbox. Best Wishes Rhian

Posted 3 years ago

“Very disappointed. Peanut butter arrived and it had leaked and dog protein bar out of date 30/11/21 these were both supposed to be Christmas gifts for my sons wee frnchie.”

Helpful Report

Posted 3 years ago

Hi Cindy, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes Rhian

Posted 3 years ago

“Peanut & jelly biscuits bought as a xmas gift came with bb 14.01.22 which is pretty useless for Christmas”

Helpful Report

Posted 3 years ago

Hi Sherrill Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your purchase, and can see you have been in contact with our customer care team regarding this. Please do let me know if I can assist further. Best Wishes Rhian

Posted 3 years ago

“Scouty Mc Scoutface did not get his card in time . I was late . I made him a pan fried salmon birthday cake with kibbles larded with roasted chicken and muntjac loin sprinkles . I also put six flaming candles on top . It was very tasty Buzz his cuz and Flash his nephew loved it too ! We have not told Scout about the card but have saved it for next year , however there will be one less candle on the picture so not matching his new age . If we told Scout about it he would say you are silly company , and don’t buy anything from then again , and he would want to wee up your leg . Also he can’t read . I did however buy him a rather nice dummy for his gun dog training. He likes that and finds all the time ( we always save it for a blind retrieve ) So no thanks to you he was ok in the end ! And we’re going to moon pig net time Well doneScouty Wofff WOFFF !”

Helpful Report

Posted 3 years ago

Hi Tim Thank you for taking the time to leave us this review, although I am saddened to hear that Scout's birthday card didn't arrive in time for his special day. I can see this did leave us within the timeframes specified when the order was placed, so can only apologise if this took a little longer to arrive in the post than expected. We will be sure to look into this further. It certainly sounds like Scout had a fantastic day, and I really hope he enjoyed sharing his Woofday with Buzz & Flash! Please do not hesitate to contact us should you have any queries. We'd love to welcome you & Scout back again in the future. Best Wishes Rhian

Posted 3 years ago

“The neckerchief is way to small And I feel it’s very poor quality compared to some that I have previously purchased not very impressed this time what so ever”

Helpful Report

Posted 3 years ago

Hi Sam, Thank you for taking the time to leave this review for us however, I am sorry you are disappointed with your purchase. We do include the measurements for our bandana's on the product page and we also include a handy size guide so our customers can make informed decisions before purchasing. If you do believe that your bandana is the incorrect size, please do send over some images showing the measurements to our customer care team at help@yappy.com. If you could also include some pictures showing the poor quality too, we can investigate this further for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“The name on the front cover was ruined as quality check was not done and a letter had changed in to a symbol, the name was also wrong in other areas of the book”

Helpful Report

Posted 3 years ago

Hi Alise, Thank you for taking the time to leave this review for us. I am sorry to hear about your book. I have sent you a private email, if you could kindly check your inbox. I would love to investigate this further for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“I was looking at a different Apron when I completed the order form, so dont know how I managed to get sent the wrong one.”

Helpful Report

Posted 4 years ago

Hi Caroline, Thank you for your review. I can see from your order that you purchased our 'Star Chef' Apron. If this isn't the item you received, could you please email us at help@yappy.com with some pictures of the incorrect item. We can then investigate this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“The products I ordered were evidently not available in the US. I received an email informing me of this afyer two weeks ofplaci.g the order.”

Helpful Report

Posted 4 years ago

Hi Allanah, Thank you for taking the time to leave this review for us. I am sorry to hear about your experience. I have had a look into this for you and can see you placed your order through our UK site and unfortunately the items you have purchased are not available in the US, and as such we were unable to ship the items to the address on the order. We did reach to you 3 days after the order was placed, to inform you of the issue and a full refund was processed straight away after you had told us you do not have an address in the UK. I am sorry once again that this has happened however, I do hope I have been able to clear this up for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Loved My dogs collar unfortunately he has been wearing his collar since 30/03/2021 and already it has splits which have frayed.”

Helpful Report

Posted 4 years ago

Hi Roy Thank you for taking the time to leave us this review, although I am saddened to see this has happened with your collar. I have contacted you privately regarding this, so please do check your inbox. Best Wishes Rhian

Posted 4 years ago

“The bandana i got was way too big would have fit round a elephants neck and was very cheaply made not worth the money can get way better and cheaper off Amazon”

Helpful Report

Posted 4 years ago

Hi Stephanie Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with your bandana. We do provide a size guide and the measurements for our bandanas within the product descriptions, and I do apologise if these were missed when ordering. If the bandana is too long on your pooch, you can roll the top down to give a smaller fit whilst ensuring your pup is still comfortable! If you have any queries, please do contact the team at help@yappy.com Best Wishes Rhian

Posted 4 years ago

“I ordered a pad for a birthday present and it came all damaged so won’t be able to gift it”

Helpful Report

Posted 4 years ago

Hi Angela Thank you for taking the time to leave us this review, although I am saddened to hear your order arrived damaged. I can see we haven't received any communication from yourself regarding this, so I have contacted you to look into this further. Best Wishes Rhian

Posted 4 years ago

“Ordered a card with a dog that looked like our dog, chose the colour correctly (and double checked this) and checked out. Not only did it arrive weeks after the date I needed it for, it was the wrong dog. A complete waste of time and money. I thought I'd take a risk with a business I wasn't familiar wish but won't be doing that for a while.”

Helpful Report

Posted 4 years ago

Hi Kim, Thank you for taking the time to leave this review for us. I am sorry however, to hear about your experience. I have sent you a private email, if you could kindly check your inbox. I would love to investigate this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Product wasn’t very good for the price, fell apart during transit. Very disappointed”

Helpful Report

Posted 4 years ago

Hi Christopher, Thank you for taking the time to leave this review for us. I am sorry however, to hear this has happened to your order. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

Yappy.com is rated 4.9 based on 26,756 reviews