Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,760 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,760 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 1 star review on 26th June 2025

4639

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“never received the package”

Helpful Report

Posted 4 years ago

Hi Nancy Thank you for taking the time to leave us this review, and I am sorry to hear your order didn't arrive. I have contacted you privately to look into this, so please do check your inbox. Many thanks Rhian

Posted 4 years ago

“Never received”

Helpful Report

Posted 4 years ago

Hi Dani Thank you for taking the time to leave us this review, and I am sorry to hear your order didn't arrive. I have contacted you privately to look into this, so please do check your inbox. Many thanks Rhian

Posted 4 years ago

“Very happy with Sammy’s card Thank you so much will definitely use your company again”

Helpful Report

Posted 4 years ago

Hi Bobbie, Thank you so much for taking the time to leave this review for us. We are so pleased you're happy with your card. Unfortunately, you have only given us a 1* rating, would you be able to amend that to reflect your kind words? Thanks, Lucy Yappy.com

Posted 4 years ago

“Very pleased with the quality and delivery of the products ordered. Griff is happy that his lead and collar are now hanging in a pride of place and Griff's dad is enjoying his cuppa out of a Griff mug”

Helpful Report

Posted 4 years ago

Hi Karen, Thank you for your review and for your lovely feedback, I can see you have left us a really good review but with only a 1 star rating. Would you please mind revising this to reflect your pawchase? Kind Regards Amanda yappy.com

Posted 4 years ago

“Very disappointed. The quality of the items we ordered are not as we expected.”

Helpful Report

Posted 4 years ago

Hello Sharon, I am very sorry to hear this, I have sent you a private email if you could kindly please check your inbox and we can certainly have a look into this for you. Kind regards, Amanda

Posted 4 years ago

“I was under the impression this mug would be personalized as it says under the photo of mug PERSONALISED i did get in touch with you but you told me it wasn't so why does it say PERSONALISED”

Helpful Report

Posted 4 years ago

Hi Sandra, Thank you for taking the time to leave us this review. I am sorry to hear you are disappointed with the mug you purchased from us. I can see you contacted our customer care team regarding this, and we did advise that the item is only personalised with your chosen icon only, and your dog's name does not feature as part of the design. We do state this within the product description on our website, and this is also illustrated by the product images on our website, so I do apologise if this was missed when ordering. As the item has been tailor made for you as per the icon you have selected and colour option selected, the item is still classed as personalised even if the name does not appear. I do apologise again for any inconvenience caused, but please do not hesitate to contact us if there is anything further we can help with. Kind Regards Amanda

Posted 4 years ago

“To small!”

Helpful Report

Posted 4 years ago

Hi Chelsea, Thank you for taking the time to leave this review for us. I am however, sorry to hear that the bandana you have chosen was too small for your pooch. I have had a look into this for you and can see that you did pick the medium size for your dog, we do also have a large size available for this breed. On each page for our bandanas, we do include the measurements for each item along with a helpful size guide. This is so our customers can make well informed decisions when purchasing and I can only apologise if this was missed when placing your order. I am sorry once again that the incorrect size has been ordered and if you would like to discuss this further, please do not hesitate to get back in touch. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Sadly it never arrived”

Helpful Report

Posted 4 years ago

“Was blank when it arrived. No text on the mug”

Helpful Report

Posted 4 years ago

Hi Jordan, Thank you for taking the time to leave this review for us however, I am sorry to hear that you were disappointed on this occasion. I have had a look into this for you and I can see that you have ordered our 'Icon Mug' which does not come personalised with name and instead features your chosen icon only. We do mention this within the product description on each product page and within the pictures we show on the preview. I can only apologise that this was missed when placing your order and has left you feeling disappointed on this occasion. I hope I have been able to clear this up for you however, if you do have any other questions please do not hesitate to get back in touch. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Can not find the dog that we are meant to be searching for. Company sent us the master plan on where is is supposed to be and we still can not find him. A total waste of money and I was not informed of any returns. Do not recommend this product”

Helpful Report

Posted 4 years ago

Hi Rhonda, Thank you for taking the time to leave this review for us however, I am sorry to hear that you are struggling with your search and find book. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy

Posted 4 years ago

“No comment”

Helpful Report

Posted 4 years ago

Hi Susan, Thank you for taking the time to leave this review for us however, I am sorry to see your experience has not been a positive one. I have sent you a private email if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“shetook a bite and spit it out not liking them as all had to throw them away”

Helpful Report

Posted 4 years ago

Hi Helen, Thank you for taking the time to leave this review for us. I am sorry to hear that your pooch did not enjoy their biscuits. Each pooch has different tastes and we do try to create biscuits that cater to all tastes. I will however, pass your feedback over to our Product Development team to review. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“I haven't received it yet”

Helpful Report

Posted 4 years ago

Hi Daniel, Thank you for taking the time to leave this review for us however, I am sorry to hear about your haven't received your order. I have sent you a private email to resolve this, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Zoe Yappy.com

Posted 4 years ago

“I didn’t get the bandanna with the pillow”

Helpful Report

Posted 4 years ago

Hi Lauren, Thank you for taking the time to leave this review for us however, I am sorry to hear about your bandanna didn't come with the pillow. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Zoe Yappy.com

Posted 4 years ago

“Theo the dog and Zac & Mollie who received the book loved it. According to their parents it helped while away hours of wet weather on a camping trip”

Helpful Report

Posted 4 years ago

Hi Jane, Thanks for your review. It sounds like you have had a really pawsitive experience when shopping with us however, you seem to have given us a 1* rating. Would you be able to amend this for us? Kind Regards, Lucy Yappy.com

Posted 4 years ago

“I ordered a phone cover but it was broken when it arrived. They replaced it with a new one that broke after 2 days off using. Very disappointed as they phone cover did look lovely.”

Helpful Report

Posted 4 years ago

Hi Olivia, Thank you for taking the time to leave this review for us however, I am sorry to hear about your replacement phone case. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“I was really disappointed with this product. We have a cavapoo and bought the collar and lead. The lead had pulls on it within days of normal use and the collar fits on the smallest setting but the material makes it slip so it goes bigger as she wears it so she could slip out of it so I don’t feel safe using it. Looks really nice but it was a total waste of money.”

Helpful Report

Posted 4 years ago

Dear Adele Thank you for taking the time to leave us this review, although I am saddened to hear this happened with your lead & collar. I have contacted you privately regarding this, so please do check your inbox. Kind Regards Rhian

Posted 4 years ago

“Still have NEVER received these!!!!”

Helpful Report

Posted 4 years ago

Hi Amanda Thank you for taking the time to leave us this review. I am sorry to hear your socks have not been received as yet, and have contacted you privately regarding this. Thank you Rhian

Posted 4 years ago

“The zip did not stand up to light chewing. Was useless after about a month. Customer services said if my dog had chewed it then there was nothing they could do but suggest I buy another. No thanks.....disappointing.”

Helpful Report

Posted 4 years ago

Hi Leo, Thank you for taking the time to leave this review for us. I am sorry to hear that you are disappointed with your Yappy experience on this occasion. Unfortunately as the damage caused to the cushion had been done by your dog, we were unable to offer a refund to you on this occasion. I can see from your chat with our Customer Care team that we did offer you a replacement at a discounted price however, this was declined by yourself. I am sorry once again that you are disappointed and if you would like to discuss this further, please do not hesitate to get back in touch with us. Best Wishes, Lucy Yappy.com

Posted 4 years ago

“Still waiting for this to arrive?”

Helpful Report

Posted 4 years ago

Hi Deborah Thank you for taking the time to leave us this review, although I am saddened to hear you have not received your order as yet. I can see you have already been in touch with our customer care team regarding this, and we have issued a replacement. We will be in touch once this has shipped for you, but do not hesitate to let us know if we can help with anything further. Best Wishes Rhian

Posted 4 years ago

Yappy.com is rated 4.9 based on 26,760 reviews