Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,756 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 5 star review on 6th April 2025

Felix

Yappy.com 5 star review on 22nd March 2025

Greg

Yappy.com 1 star review on 31st January 2025

Cheryl Stone

Yappy.com 5 star review on 8th January 2025

Jill Whetnall

4638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My two dogs wouldn’t touch these biscuits and the label on the tin had air bubbles in it and wasn’t stuck on properly. Totally overpriced for what you get.”

Helpful Report

Posted 4 years ago

Hi Helen, Thank you for taking the time to leave this review for us however, I am sorry to hear of your experience. I have sent you a private email, if you could kindly check your inbox. I would love to help get this resolved for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Bit of a let down really, not worth the money for the amount of wrapping paper you get! Sorry”

Helpful Report

Posted 4 years ago

Hi Bobby, Thank you for taking the time to leave this review for us however, I am sorry to hear that you are disappointed with your order. We do include the measurements for our wrapping paper within the product description for the item, this is so our customers can make an informed decision before placing their order. I am sorry that this was missed and has left you feeling disappointed on this occasion. I will however, be sure to pass your feedback over to our Product Development team to review. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“I never received the card I ordered. I purchased it along with a mug, but the mug was the only item that came. I reached out to customer service weeks ago and never heard back. Very disappointed.”

Helpful Report

Posted 4 years ago

Hi Kierston, I am really sorry to hear that you did not receive your card. I have sent you a private email, if you could Kindly check your inbox. I would love to help get this resolved for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Never came, probably wouldn’t buy again”

Helpful Report

Posted 4 years ago

Hi Dominic, Thank you for taking the time to leave this review for us. I am sorry to hear that your bandana didn't arrive - I have taken a look at your order and can see that we did not receive a full shipping address for you, the house number was missing. As such, Royal Mail would be unable to complete the delivery. I have sent you a private email, if you could kindly check your inbox. I would love to help you out with this. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Ordered Father’s Day card and it came the day after!”

Helpful Report

Posted 4 years ago

Hi Catherine, Thank you for taking the time to leave this review for us, we do appreciate your feedback. I have looked into your order and can see that you were informed at the time of purchase that your items were no longer guaranteed for delivery in time for Father's Day. This information would have been on the product page, the basket page and within your Order Confirmation email and I can only apologise that this was missed when your order was placed and has left you feeling disappointed with your experience. I hope I have been able to clear this up for you however, if you do have any other questions please do not hesitate to get back in touch with our Customer Care team. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“I ordered a gift for a birthday and it arrived very late in fact it missed the birthday by over 2.5 weeks so it spoilt it.”

Helpful Report

Posted 4 years ago

Hi Zak, Thank you for taking the time to leave this review for us however, I am sorry to hear that your order arrived later than expected. I have sent you a private email, if you could Kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Haven’t received my items yet. Not happy”

Helpful Report

Posted 4 years ago

Hi Tina, Thank you for taking the time to leave this review for us. However, I am sorry to hear you have not received your items - I have sent you a private email, if you could Kindly check your inbox. I would love to get this resolved for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Whispa us a guide dog in training whom I puppy walked. The cards came so Kate they could not be sent and went in bin 😢”

Helpful Report

Posted 4 years ago

Hi Joy, Thank you for taking the time to leave a review for us. I am sorry to hear that your cards did not arrive in time- I have sent you a private email, if you could Kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“I never received this part of my order, tried to contact Yappy few times and didn’t get any response. I was charged for it, but didn’t receive it. Very disappointed.”

Helpful Report

Posted 4 years ago

Hi Paula, Thank you for taking the time to leave this review for us however, I am sorry to hear about your experience. I have sent you a private email if you could kindly check your inbox. I would love to investigate this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

Hi Paula, Thank you for taking the time to leave this review for us. I am sorry to hear that you were missing a part of your order - I have sent you a private email, if you could Kindly check your inbox. I would love to look into this further for you. Best Wishes, Lucy Yappy.com

Posted 4 years ago

“I never received my cards, apparently they where returned. My daughter did not receive her cards either at a completely different address”

Helpful Report

Posted 4 years ago

Hi Kat, Thank you for taking the time to leave this review for us. I am sorry to hear that your cards did not arrive - I have had a look into this for you and can see that we received an incomplete address during checkout which is why your cards were returned to sender. I can see that you have been in touch with our Customer Care team who have refunded the order for you as a gesture of good will. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Items didn't turn up until 2 days after Fathers day, only realised this was a possibility after I had paid. I would not have ordered if I knew before hand.”

Helpful Report

Posted 4 years ago

Hi Melanie, Thank you for taking the time to leave this review for us, we do appreciate your feedback. I have had a look into your order and I can see that we did advertise that your order was not guaranteed for Father's Day Delivery. This would have been on the product page, basket page and within your Order Confirmation email and I can only apologise that this was missed when your order was placed. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“I never received my card. Apparently because I used Apple Pay my address was incomplete even though I’ve never had problems before. Disappointed as this was for Father’s Day”

Helpful Report

Posted 4 years ago

Hi Jenny, Thank you for taking the time to leave this review for us, we do appreciate your feedback. I am sorry to hear that your full address was not present on your Apple Pay account. The incomplete address would have been shown on your Order Confirmation email and I can only apologise if this was missed. I can see that we have now refunded the order for you as a gesture of goodwill and this should hit your account shortly. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Would have helped if a Father’s Day card didn’t arrive the day after Father’s Day!”

Helpful Report

Posted 4 years ago

Hi Catherine, Thank you for taking the time to leave this review for us, we do appreciate your feedback. I have had a look into your order and I can see that we did advertise that your order was not guaranteed for Father's Day Delivery. This would have been on the product page, basket page and within your Order Confirmation email and I can only apologise that this was missed when your order was placed. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“The card was supposed to be from Charlie but it didn’t mention him really disappointed 😞”

Helpful Report

Posted 4 years ago

Hi Jacque, Thank you for taking the time to leave this review for us however, I am sorry to hear that you are disappointed with your purchase. I have had a look into your order and can see the card you have chosen does not come personalised with name and instead features your chosen icon. We do mention this within our Product Description and it is shown on the picture preview that we provide. I can only apologise that this has been missed when placing your order and has left you feeling disappointed. I hope I have helped to clear this up for you however, if you do have any other questions please do not hesitate to get back in touch. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Very poor and the mug is shocking”

Helpful Report

Posted 4 years ago

Hi Emma, Thank you for taking the time to leave this review for us however, I am sorry to hear that you are disappointed with your order. I have sent you a private email, if you could Kindly check your inbox. I would love to help get this resolved for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Feel idea and everything is great. But products are poor quality and has put me off ordering again. The cup fell apart”

Helpful Report

Posted 4 years ago

Hi Caroline, Thank you for taking the time to leave this review for us. I am sorry to hear that you are disappointed with your order. I have sent you a private email, if you could Kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“The hands of the clock were bent and got in the way of each other so they stuck. I reported this and had a replacement sent out very quickly. This worked for two days and has now also stopped. Very disappointed.”

Helpful Report

Posted 4 years ago

Hi Melanie, Thank you for taking the time to leave this review for us however, I am sorry to hear that about the clocks you have received. I can see my colleague Rhian has reached out to you about this issue, if you could kindly check your inbox. We would love to get this resolved for you as soon as possible. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Didn’t arrive for Father’s Day , and they didn’t care less”

Helpful Report

Posted 4 years ago

Hi Tracey, Thank you for taking the time to leave this review for us however, I am sorry to hear that your order did not arrive. I can see you have contacted our customer care team who asked you to confirm the shipping address on your order, unfortunately the address you provided was different than the one used when checking out. We did ask if you could confirm if you have an alternative address you could have used however, we have not received a response. I can see my colleague Rhian has chased this up with you today, if you could please respond. We would love to get this resolved for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Fabulous card - Daddy loved it!!”

Helpful Report

Posted 4 years ago

Hi Lynn, Thank you for taking the time to leave this review for us. It sounds like you were pleased with your lovely card however, you have only given us a 1* rating. Would you mind amending the review for us to reflect your experience? Kind Regards, Lucy Yappy.com

Posted 4 years ago

“I am not sure if this is the best way to contact. Our clock stops working when it is hanging. We have tried with several sets of batteries, including new ones we bought yesterday. It works fine when lying flat but when on the wall, after a couple of hours, it stops. Can we have a refund or a replacement?”

Helpful Report

Posted 4 years ago

Hi Laura Thank you for leaving us this review. I am disappointed to hear your clock does not work - this certainly isn't what we would expect! I have contacted you privately to resolve this, so do check your inbox. Thank you Rhian

Posted 4 years ago

Yappy.com is rated 4.9 based on 26,756 reviews