Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,760 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,760 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 1 star review on 26th June 2025

4639

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hands of the clock were bent and got in the way of each other so they stuck. I reported this and had a replacement sent out very quickly. This worked for two days and has now also stopped. Very disappointed.”

Helpful Report

Posted 5 years ago

Hi Melanie, Thank you for taking the time to leave this review for us however, I am sorry to hear that about the clocks you have received. I can see my colleague Rhian has reached out to you about this issue, if you could kindly check your inbox. We would love to get this resolved for you as soon as possible. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Didn’t arrive for Father’s Day , and they didn’t care less”

Helpful Report

Posted 5 years ago

Hi Tracey, Thank you for taking the time to leave this review for us however, I am sorry to hear that your order did not arrive. I can see you have contacted our customer care team who asked you to confirm the shipping address on your order, unfortunately the address you provided was different than the one used when checking out. We did ask if you could confirm if you have an alternative address you could have used however, we have not received a response. I can see my colleague Rhian has chased this up with you today, if you could please respond. We would love to get this resolved for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Fabulous card - Daddy loved it!!”

Helpful Report

Posted 5 years ago

Hi Lynn, Thank you for taking the time to leave this review for us. It sounds like you were pleased with your lovely card however, you have only given us a 1* rating. Would you mind amending the review for us to reflect your experience? Kind Regards, Lucy Yappy.com

Posted 5 years ago

“I am not sure if this is the best way to contact. Our clock stops working when it is hanging. We have tried with several sets of batteries, including new ones we bought yesterday. It works fine when lying flat but when on the wall, after a couple of hours, it stops. Can we have a refund or a replacement?”

Helpful Report

Posted 5 years ago

Hi Laura Thank you for leaving us this review. I am disappointed to hear your clock does not work - this certainly isn't what we would expect! I have contacted you privately to resolve this, so do check your inbox. Thank you Rhian

Posted 5 years ago

“I ordered a birthday bandana for my pups birthday. The material was good, and design came out as seen online. However, I’m glad I ordered it so early trying to prep everything for her party. The website says it only takes about up to 5 business days, but it took a month for my order to come in. They have no contact to call about orders, I tried emailing them after 10 days, and no one responded. I spent a few more days trying to email them, and still no response. I ended up getting caught up in work and didn’t have the time to call my bank; I was planning to call to get my money back thinking it was never coming in. And E V E N T U A L L Y, it came.😒”

Helpful Report

Posted 5 years ago

Dear Chloe Thank you for taking the time to leave us this review, although I am sorry to hear your experience with us wasn't a positive one. I can see you should have been advised when ordering that your bandana would be personalised and dispatched within 3-5 business days, and then to allow a further 8 business days for delivery due to the current postal delays caused by the pandemic. I can see your order was placed on 11/05 and delivered on 29/05, so this was delivered just 1 business day out of the advised time scales. I do apologise for this. I am concerned to hear you could not get in touch with us. Sadly I cannot locate any email from you - so if you could let us know which email address you were trying to contact us at then I can look into this further for you. Once again I do apologise for any inconvenience caused, but please do not hesitate to contact us on help@yappy.com should you require assistance in the future. Thank you Rhian

Posted 5 years ago

“Very misleading with the “personalised” mug. All personalised items I have bought from other suppliers means you put a name or text on the item. You asked for a name, which I gave, and yet no name appeared on the mug. Why ask for a name, if you don’t add it on? By asking for a name, you give a false impression. We were ever so disappointed...it just looked like we’d gone to a shop or supermarket and picked up a mug, rather than making all the effort to find something personal, and showing we took time and care in finding a gift just for them. I won’t buy from you again”

Helpful Report

Posted 5 years ago

Dear Tim Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with your mug. I can confirm this mug is from our personalised collection, however it is personalised with your chosen icon only. This is reflected in the product preview images and is also stated within the product description, so I do apologise if this was missed when ordering. We do ask for your dog's name during the ordering process to tailor the shopping experience to you, and so that any products that do include the name as part of the personalisation are displayed on our website accurately. Once again I do apologise for any inconvenience caused, but please do let me know if I can help with anything further. Best Wishes Rhian

Posted 5 years ago

“I’m sorry I didn’t like this, it has a Velcro front flap which is removable and I felt made the item look cheap, I would have returned it if I could have”

Helpful Report

Posted 5 years ago

Dear Sam Thank you for taking the time to leave us this review, although I am sorry to hear you were disappointed with the walking bags. We do state in the product description that the front flap is removable so you can wash this with ease, so I do apologise if this was missed when ordering. I will pass this over to our product design team for review. Should you require any assistance in the future, please do not hesitate to contact us on help@yappy.com Kind Regards Rhian

Posted 5 years ago

“Although it was well made, it was too short to tie around his neck comfortably and the point to the front too long he tripped up on it and it banged into his knees. He is a mini dachshund The medium one was far too big I could use it as a headscarf Both in the bin”

Helpful Report

Posted 5 years ago

Hi Ahushka, Thank you for taking the time to leave this review for us however, I am sorry to hear that you were unhappy with your bandana's. We do provide the measurements for the bandana's on our website as well as a size guide so our customers can make informed decisions when placing an order. I can only apologise if these were missed when placing your order and has left you feeling disappointed on this occasion. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Was very disappointed with our bone cake. It arrived too late , was rock hard and had to be broken with a hammer. Not worth the wait. One upset puppy !”

Helpful Report

Posted 5 years ago

Hi Hayley, Thank you for your review however, I am afraid we do not sell Cakes. I have checked on your order and can see this was for a personalised book - Could you please amend your review? Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Poor service, arrived 3 days after Birthday. Taking into account the advertised lead times with additional time for corona crisis there should have been ample time for delivery. The card was still showing as in "production" 7 days after order.”

Helpful Report

Posted 5 years ago

Dear Martin Thank you for taking the time to leave us this review, although I am saddened to hear this missed the intended date for you. I have contacted you privately to see if I can resolve this for you, so please do check your inbox. Thank you Rhian

Posted 5 years ago

“I got the clock for my mum. It was her birthday. It took ages to get here. Every day I waited to see that man that brings us stuff but it just didn’t come for long time. When it did arrive I was very excited. I bounced around and around. When my mum opened it she loved it. She thought it was funny that I would ever let her forget to feed me. She hung it on the wall but she said something about the hands being stuck. I thort it was only humans that had hands. I’m confused. Then mum took the clock apart did a bit of magic and then she seemed happy. It seemed an awful lot of fuss really that is why I saying service “paw””

Helpful Report

Posted 5 years ago

Hi Sam, Thank you for taking the time to leave this review for us however, I am sorry to hear about your experience. I have sent you a private email, if you could Kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Ruben wasnt happy with his bandana it was poorly made and not worth the money 😧🐶”

Helpful Report

Posted 5 years ago

Hi Jayne, Thank you for taking the time to leave this review for us however, I am sorry to hear that you were not happy with your bandana. I have sent you a private email, if you could kindly check your inbox. I would love to hear more about this from you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Coco managed to keep pulling the collar off and scratched all the lettering off.”

Helpful Report

Posted 5 years ago

Hi Jerome, Thank you for taking the time to leave this review for us however, I am sorry to hear about what has happened with your collar. I have sent you a private email, if you could Kindly check your inbox, I would love to help you out with this. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Loved the mug - thank you”

Helpful Report

Posted 5 years ago

Hi Jenna, Thank you for taking the time to leave this review for us. I am so pawleased that you were happy with the mug you have received however, I can see you have given us one star. Is there anything we could have done to make this a 5* experience for you? Best Wishes, Lucy Yappy.com

Posted 5 years ago

“Bandana was waaay too big, to show all the print it was dragging on the floor and tripping her up, roll it up so it fits and you can't see any design. Design needs to be much smaller,can't really use it.”

Helpful Report

Posted 5 years ago

Dear Sam Thank you for taking the time to leave us a review, although I am saddened to hear that the bandana is too big for your pooch. I have contacted you privately so we can look into this matter further and work towards a resolution for you. Thank you Rhian

Posted 5 years ago

“We haven’t received the products purchased?...”

Helpful Report

Posted 5 years ago

Dear Tony Thank you for leaving us this review, although I am concerned to hear your order has not arrived. I have contacted you privately regarding this. Best Wishes Rhian

Posted 5 years ago

“Really disappointed !!! I order a valentines card for my friend from her dog as she lives on her own. The card never arrived 😪”

Helpful Report

Posted 5 years ago

Dear Jayne Thank you for taking the time to leave us this review, although I am disappointed to hear that your order did not arrive. I can see that you were in contact with us regarding this, and as previously advised your order was shipped from our facility on 7th February, and as such should have arrived with you in time for Valentines Day. I am deeply sorry that this did not arrive, and we are investigating this further with Royal Mail. I can see our customer care manager has emailed you directly confirming you have been refunded for the card, and offering an alternative card for a different occasion free of charge, but is yet to receive a response. Please do not hesitate to contact us if we can help with anything further. Best Wishes Rhian

Posted 5 years ago

“I ordered a card for my husbands birthday which was personalised to appear from our dog and it's now been over 2 weeks and I've still not received the card or even an email update to say it's been dispatched or anything at all. Not impressed.”

Helpful Report

Posted 5 years ago

Dear Robyn Thank you for taking the time to leave us a review, although I am saddened to hear you were disappointed with your Yappy experience. I have looked into this and your order was created and dispatched within the advised time frame, however after speaking with you today Robyn it does appear your delivery address was incorrect on your order which would explain why this has not been received. I have emailed you regarding this, so please do check your inbox. Best Wishes Rhian

Posted 5 years ago

“Over all Iike happy.com. However having enjoyed your Yappy doggy Calender last year 2019, when my daughter asked me what I’dline for Christmas I asked her for the Yappy Calender 2020 to enjoy again...... I can’t tell you what a disappointment it was to find every month’s photo was exactly the sameness the previous year. !!!!!!!! I have never seen a Calender reprinted with the previous years photo. There was no warning of this at the time of ordering . I am very disappointed as is my daughter. I don’t think I will order again.”

Helpful Report

Posted 5 years ago

Hi Lucia, Thank you for taking the time to leave this review for us however, I am really sorry to hear that you are disappointed with your purchase. We have received similar feedback from other customers and we are taking this on board. A new calendar will be created for 2021 with brand new images for our customers to enjoy. I am sorry once again that we have disappointed you on this occasion, I hope you can give us another chance to get this right for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“I never received my merchandise. I ordered two books as Christmas gifts for my bother and niece entitled "Where is Rocco?" and "Where is Ollie?" which were not only never received, but my money was never reimbursed. As a new home owner and a second grade teacher, my funds are limited. My attempt to contact customer service was unresolved resulting in them blocking my account because their was "suspicious activity." I am beyond disappointed in this company for their lack of resolve and respect.”

Helpful Report

Posted 5 years ago

Hi Jen, Thank you for taking the time to leave this review for us. I have had a look into this for you and can see you originally made contact with us 28/12 to let us know you had not received your order, I personally responded on the 30/12 to let you know your order had been marked as returned to sender due to an incomplete address and asked if you could provide an updated address. Unfortunately, I did not receive a response and as such, reached out to you a further two times once your order had arrived back at our office asking if you could please confirm your address. I can see you sent a response back to me 25/01 and I have now responded accordingly. In regards to your account, I have checked this out for you and I am afraid your account was blocked due to the excessive volume of incorrect log in attempts. I have now unblocked this for you and would advise asking for a reset password email to change your password. I hope I have been able to clear up any confusion for you however, if you do have any further questions, please do not hesitate to get back in touch with our Customer Care team. Kind Regards, Lucy Yappy.com

Posted 5 years ago

Yappy.com is rated 4.9 based on 26,760 reviews