Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,762 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,762 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 1 star review on 26th June 2025

4639

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I waited 1 week for my order, the money had been taken out of my account but product not delivered. Wasnt until I emailed to find out where it was that I was told it was not in stock and I would be refunded. Refund was fairly prompt but better communication needed!”

Helpful Report

Posted 6 years ago

Hi Jo, Thank you for coming to leave this review for us, we really appreciate your feedback. I am really sorry to hear about the experience you have had whilst shopping with us on this occasion, it is definitely not the experience we want our customers to have. I have had a look into this a little further and whilst our system does mark items out of stock once we have sold the last one, it looks as though you and another customer have purchased the item within moments of each other and the software did not have time to update which is why you were able to check out with the item. We are usually informed straight away when an out of stock item has been ordered however, on this occasion I am afraid this was not passed over and I am really sorry about this and that you had to get in touch with us to let us know. I really hope that we have not deterred you from shopping with us in future and I hope you will give us another try. Kind Regards, Lucy Yappy.com

Posted 6 years ago

“I still have not received the Father’s Day card I ordered almost a week before Father’s Day and haven’t received a reply from the message I sent about it, will not be ordering again, very poor service!!”

Helpful Report

Posted 6 years ago

Hi Deborah, Thank you for taking the time to send us this review and I'm sorry that you haven't received your order. I have looked into this for you and I can see that a member of the customer service team did send you a reply on 18th June, I'm really sorry that it seems you haven't received this. I will send you a private message regarding your order so we can resolve this for you. Thank you, Pip Customer Care Manager

Posted 6 years ago

“I placed an order a month ago. It was sent to a 'pick up' address which I did not choose and I have no idea where my order is as I went to the address and was told that they do not take orders from 3rd parties. Having spoken to Yappy.com since and I have to wait until my packet has been returned to them before they send it out again. Shockingly bad customer service. I have no idea when or if I will get the packet. A disgrace.”

Helpful Report

Posted 6 years ago

Hi Julia, Thank you for taking the time to leave this review for us. We really appreciate all feedback from our customers. I am sorry to hear about your disappointment surrounding the service you have received from us. I will send you a private email so I can find out some more information surrounding the issue and have this resolved for you. Best Wishes, Pip Yappy.com

Posted 6 years ago

“Keyring arrived with the image no longer stuck to the fob . All items arrived well before original suggested delivery date, good, but these were going to be Xmas present and original suggested delivery date was after Xmas so replacements bought elsewhere bad.”

Helpful Report

Posted 7 years ago

Hi Patrick, Thank you for taking the time to leave this review for us, we really appreciate it. I am sorry to hear about your keyring, I will send you a private email so we can investigate this further for you and have this resolved. Over the Festive Period we were advised by our production teams an estimate for when items would be received when ordered after our cut off date. I am sorry that your order arrived before you expected it and this caused you some inconvenience. Best Wishes, Lucy

Posted 7 years ago

Yappy.com is rated 4.9 based on 26,762 reviews