Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,760 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,760 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 1 star review on 26th June 2025

4639

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I had purchased a present for a dog but stuck gold when I found Yappy.com Wide range of gifts that could be personalised and delivery was spot on. Will use it again without a doubt.”

Helpful Report

Posted 5 years ago

Hi Simon, Thank you for taking the time to leave this review for us. It sounds like you have had a really pawsitive experience with us - Please let us know how we could have made this a 5* experience for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“I put it straight in the bin I'm afraid. Wasn't impressed at all.”

Helpful Report

Posted 5 years ago

Hi Denise, Thank you for coming to leave this review. I am sorry to hear you were unhappy with your purchase - I have sent you a private email, if you could kindly check your inbox. I would love to investigate this further for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“You never put anything on the cushion so I was very upset & disappointed”

Helpful Report

Posted 5 years ago

Hi Samantha Thank you for taking the time to leave us a review, although I am disappointed to hear your order did not arrive as accepted. I have contacted you privately to resolve this. Best Wishes Rhian

Posted 5 years ago

“I submitted a picture of my dog so an icon of him could be set up on Yappy, I was told that things were very busy so this might take a few days, I chased by email after one week, two weeks, three weeks, and was told each time that it had not been done, but someone would come back to me when it had been set up, nobody ever did, in the end I had to pick a picture that was close to what he looked like, If I hadn't already told someone this is what I was going to buy as a present, I wouldn't have bothered, very poor customer service !!!”

Helpful Report

Posted 5 years ago

Hi Steven, Thank you for taking the time to leave this review for us, we really appreciate all feedback. I am sorry that we were unable to produce your request within the time frame you needed this for. Over the Christmas period we were receiving up to 100 icons per day and whilst our designers were working as hard as possible, unfortunately there was no way for us to complete every request in time for Christmas. Your icon request is still with our Design Team and as soon as it has been completed we will be sure to let you know, unfortunately we are still unable to confirm an expected completion date. I hope you were happy with the items you did order and that the recipient enjoyed them too. If I can help you out with anything else, please do not hesitate to contact us at help@yappy.com. Kind Regards, Lucy & the Yappy.com Team

Posted 5 years ago

“Not happy at all. Apron came too late for the child it was intended for and did not have the name requested on it.”

Helpful Report

Posted 5 years ago

Hi Kathleen, Thank you for taking the time to leave this review for us however, I am really sorry to hear you have not had a positive experience. I have sent a private email over to your inbox, if you could kindly check. I would love to get this resolved for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Ordered Calendar didn’t receive it contacted customer service still waiting for a reply they took money out of my on 18/11/19”

Helpful Report

Posted 5 years ago

Hi Sara, Thank you for coming to leave this review for us, we do appreciate the feedback. I have had a look into this for you and I can see that I personally reached out to you 04/12, however, it does not look as though this email has been viewed by yourself. I will send another direct email to you regarding your missing item, if you could please check your spam/junk folder as occasionally our emails can get lost in there. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Parcel took far too long to arrive. When it did the top of the bottle was loose and the contents had spilled and absorbed into the wrapping. I contacted you to ask for a replacement and never received a response. Poor customer services and response to complaints.”

Helpful Report

Posted 5 years ago

Hi Kirstyn, Thank you for taking the time to leave this review for us however, I am really sorry to hear that your experience with us hasn't been positive. I have sent you a private email, if you could please check your inbox. I would love to get this resolved for you straight away. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“We absolutely loved all that we purchased with you!! Frank and Monty loved their Christmas sacks”

Helpful Report

Posted 5 years ago

Hi Luan, Thank you for taking the time to leave this review for us. I am so pleased to hear how happy Frank & Monty where with their sacks, I bet they received loads of pawsome gifts. However, it does appear that you have given us a 1* rating . Is there anything we could have done to make this a 5* experience for you? Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Lovely Apron - good quality”

Helpful Report

Posted 5 years ago

Hi Abbi, Thank you for taking the time to leave this review for us, we do appreciate it. I'm really pleased to hear how happy you are with your apron however, I was concerned to see you had left us a 1* rating. Was there anything we could have done to make this a 5* experience for you? Kind Regards, Lucy Yappy.com

Posted 5 years ago

“I bought the Where's Wally style book, but the definition of the pictures was too poor to recognise my dog. The detail could not be seen clearly enough to define my dog from around 5 different possibilities on each page. Disappointing.”

Helpful Report

Posted 5 years ago

Hi Alison, Thank you for taking the time to leave this review for us however, I am sorry to hear about your experience. I have sent you an email to your private inbox, if you could kindly check this. I would love to investigate this further and help resolve this for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Was very unhappy that the calendar I bought was exactly the same as last year apart from it said 2020 instead of 2019 so it’s fair to say I won’t be buying anything else from your site ...”

Helpful Report

Posted 5 years ago

Hi Darren, Thank you for taking the time to leave this review for us however, I am really sorry to hear that you are disappointed with your purchase. We have received similar feedback from other customers and we are taking this on board. A new calendar will be created for 2021 with brand new images for our customers to enjoy. I am sorry once again that we have disappointed you on this occasion, I hope you can give us another chance to get this right for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Very very slow dispatch so my daughter did not get her birthday present. One item arrived but royal Mail for some reason couldn’t deliver the other one to same address. All in all a shambles”

Helpful Report

Posted 5 years ago

Hi Fiona, Thank you for taking the time to leave this review for us, we really do appreciate your feedback. I am really sorry to hear your order did not arrive with you in time for your daughter's birthday - I have had a look into this for you and can see Royal Mail did attempt delivery 06/12 however, someone at the address did request that the delivery should not be made the given address. I can see we did speak with you about this and asked if you could speak with the recipient however, we did not hear back from you. As such, a replacement mug was sent out for you free of charge to an alternative address and this has been received. I am sorry once again that you were dissatisfied with your experience. If you have any other questions or queries about this, please do not hesitate to contact us at help@yappy.com Kind Regards, Lucy Yappy.com Kind Regards,

Posted 5 years ago

“I ordered two books, at the same time but the arrived a week apart. Took around 2/3 weeks in total. The first book came and had like sticky fingers prints on it so I complained and they sent another. Never received the refund for my postage. Customer service was awful! It’s a shame as the products are cute”

Helpful Report

Posted 5 years ago

Hi Laura, Thank you for coming to leave this review for us however, I am sorry to hear of your experience. I have sent a private email over to your inbox, if you could kindly check. I would love to get this resolved for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Suki could have been one of several dogs on each page. My grandson barely looked at it”

Helpful Report

Posted 5 years ago

Hi Shirley, Thank you for taking the time to leave this review for us, we do appreciate it. I am sorry to hear that you and your grandson were not pleased with your order. I have sent you a private email, if you could please check your inbox. I would love to investigate this further for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Poor printing on bowls. Said replacement would be sent but never received. Would not recommend using Yappy.”

Helpful Report

Posted 5 years ago

Hi Rayne, Thank you for taking the time to leave this review however, I am sorry to hear about your experience. I have sent you a private email, if you could kindly check your inbox. I would love to look into this for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Order took ages and the bandana was 10 sizes too big for a chihuahua. Never mind, he can use it as a blanket... Get the feeling that there may have been some IT problems going on.”

Helpful Report

Posted 5 years ago

Hi Claire, Thank you for taking the time to leave this review for us, we really appreciate your feedback. I am really sorry to hear about your bandana, it doesn't sound like you have received the correct item. I have sent you a private email, if you could kindly check your inbox. I would love to investigate this further for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Cheap material used for the bag with blurry ‘personalised’ print. The actual shape of the bag is not the same as in photos - avoid! Wrote and complained but did not want to spend money or time returning item.”

Helpful Report

Posted 5 years ago

Hi Danielle, Thank you for taking the time to leave this review for us, your feedback is appreciated. I am really sorry to hear about your bag, this does not sound like it is up to our usual standard. I have sent you over a private email, if you could please check your inbox. I would love to investigate this for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“I am unable to comment as I have not received it. I contacted you online and had a very rapid reply...then nothing. I am most unhappy. Please could you respond and tell me what happened. I still want it.”

Helpful Report

Posted 5 years ago

Hi Charlotte Thank you for taking the time to leave us this review, although I am saddened to hear you did not receive your order. I can see you did contact us, but sadly we did not receive a reply to our email so we were unable to assist further. I can see you are now in contact with our customer care team, so we will work to get this resolved for you. Best Wishes Rhian

Posted 5 years ago

“Used the size guide but products came up too small. Contacted the company but was told they would not return or replace items only offer 10% discount if I order again.”

Helpful Report

Posted 5 years ago

Dear Phil Thank you for taking the time to review your recent purchase with us, although I am disappointed to hear you weren't entirely satisfied with your purchases. I have looked into this, and can see that you ordered two bandanas from us. Our bandanas are all made to order, and as such we cannot offer returns or exchanges on these items due to the personalised nature of them. This is stated on the product pages when ordering, and this is why we provide a size guide for our customers. I can only apologise if this information was missed when ordering, but do let us know if we can help with anything further. Thank you Rhian

Posted 5 years ago

“I waited 1 week for my order, the money had been taken out of my account but product not delivered. Wasnt until I emailed to find out where it was that I was told it was not in stock and I would be refunded. Refund was fairly prompt but better communication needed!”

Helpful Report

Posted 5 years ago

Hi Jo, Thank you for coming to leave this review for us, we really appreciate your feedback. I am really sorry to hear about the experience you have had whilst shopping with us on this occasion, it is definitely not the experience we want our customers to have. I have had a look into this a little further and whilst our system does mark items out of stock once we have sold the last one, it looks as though you and another customer have purchased the item within moments of each other and the software did not have time to update which is why you were able to check out with the item. We are usually informed straight away when an out of stock item has been ordered however, on this occasion I am afraid this was not passed over and I am really sorry about this and that you had to get in touch with us to let us know. I really hope that we have not deterred you from shopping with us in future and I hope you will give us another try. Kind Regards, Lucy Yappy.com

Posted 5 years ago

Yappy.com is rated 4.9 based on 26,760 reviews