Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,760 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,760 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 1 star review on 26th June 2025

4639

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jumper didn't look as good as the image online - offered a refund but didn't have time to get another before Christmas so kept it. 2 washes and the prints coming off- not worth it.”

Helpful Report

Posted 2 years ago

Hi Amy, Thanks for leaving your feedback. I am sorry to hear your experience. Please feel free to reach out to our Customer Care Team should you wish to take us up on the refund. Best Wishes, Josh

Posted 2 years ago

“Never received my order”

Helpful Report

Posted 2 years ago

Hi Lindsey, Thank you for taking the time to leave us this review, although I am sorry to hear your order didn't arrive. I can see you contacted the customer care team regarding this and the matter has now been resolved. Please do let me know if I can help with anything further. Kind Regards, Rhian

Posted 2 years ago

“The blanket was very poor quality and the cushion absolutely shocking , won't be ordering again from yappy”

Helpful Report

Posted 2 years ago

Hi Sarah, Thanks for taking the time to leave your thoughts with us. I am awfully sorry to hear this news. Please rest assured that a member of the customer care will reach out to resolve this for you. Kind Regards, Josh

Posted 2 years ago

“Not what I ordered send messages wanting 2 return but no reply”

Helpful Report

Posted 2 years ago

Hi Stuart, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your Yappy experience. Sadly I cannot locate any communication from yourself, and as such have contacted you privately regarding this so please do check your inbox. Best Wishes, Rhian

Posted 2 years ago

“Ordered 7 days prior to needing a birthday card it arrived the day of the birthday!!!!!!😡😡😡 won’t be using again”

Helpful Report

Posted 2 years ago

Hi Jean, Thanks for taking the time to leave your review. I'm wholeheartedly sorry to hear this news. I can see that a Customer Care agent has been in touch to explain our delivery timescales around the recent Royal Mail strikes. If you need anything else, we're just a message away. Kind Regards, Josh

Posted 2 years ago

“Usually love Yappy but latest experience failed to live up to their usual standards, ordered 2 mugs for fathers day, 1 came wrong colour(no biggie) the other came completely blank,no wording and completely different dog to the 1 stored on my account, after numerous chats they agreed to send another mug in hope it would be here, checked afew days later as still not received mug, they said they'd do a new 1 again, still waiting for it,we'll given up to be honest £20 down for 2 mugs I couldn't give out”

Helpful Report

Posted 3 years ago

Hi Michelle, Thank you for taking the time to leave us this review although I am saddened to hear of your disappointment with your experience with us. I can see you contacted us regarding this, and the issue with the incorrect mug was resolved. However, I have contacted you privately to confirm so please do check your inbox. Best Wishes, Rhian

Posted 3 years ago

“Was very disappointed my dogs name was not on the mug , it was a present for my son I didn’t check it first hand and when he opened it where the dogs name should have been remained blank , he did like it otherwise but I was disappointed”

Helpful Report

Posted 3 years ago

Hi Julie, Thanks for leaving your thoughts with us. I believe a member of our customer care team reached out regarding this. We will strive to remedy this ASAP for you. Best Wishes, Josh

Posted 3 years ago

“Very disappointing that you don’t ship abroad. I love the merchandise but live in The Netherlands. Please start shipping abroad as well.”

Helpful Report

Posted 3 years ago

Hi Liesbeth, Thank you for leaving your review with us. I'm sorry that see that it hasn't been a 5* experience for you. I believe a member of the team has been in touch in regards to your order. I kindly ask that you check your inbox. Best Wishes, Josh

Posted 3 years ago

“I ordered a card but it never arrived”

Helpful Report

Posted 3 years ago

“When make an order you are bombarded for weeks with retail offers to your in box and despite unsubscribing they continue. Beware !”

Helpful Report

Posted 3 years ago

Hi David, Thank you for taking the time to leave us this review, although I am saddened to hear you didn't have a totally pawsitive experience with us. When you create an account with us to place an order, you are auto-enrolled into our mailing lists, however you can unsubscribe at any point by clicking the link in the footer of any of our emails or contacting the team at help@yappy.com Please do let me know if I can help with anything further. Best Wishes, Rhian

Posted 3 years ago

“Very disappointed in my purchase of a personalised dog blanket, was not the fluffy dog blanket I was expecting but a thin piece of fabric with a name on! Would never have bought this if I had seen it in person but couldn’t return as was personalised. Would not recommend, could buy a lovely throw/blanket for a third of the price!”

Helpful Report

Posted 3 years ago

Hi Jacqueline, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Rhian

Posted 3 years ago

“I love the fact you can personalise the products but my feeding mat for Florence was really disappointing. It looks great but the material used is really difficult to clean. A couple of dirty paw marks after walking on part of it to get to her water bowl and I can’t scrub them out. It’s ruined and will have to go in the bin soon 😭. I’m gutted.”

Helpful Report

Posted 3 years ago

Hi Nina, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Rhian

Posted 3 years ago

“I cannot give any stars for Yappy as my order dated 14 December and costing over £20 has never arrived. Customer Services do not answer my emails so I am at a loss as to what to do now.”

Helpful Report

Posted 3 years ago

Hi Lesley, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Rhian

Posted 3 years ago

“Hi I ordered a feeding mat had it down 2 weeks back has started to crumble was told it was wear and tear after a few e mails the are making a special case and refunding my money but not return postage. Don't waste your money better made and cheaper alternatives available.”

Helpful Report

Posted 3 years ago

Hi Ruth, Thank you for taking the time to leave us this review, although I am disappointed to hear you were unhappy with the service you received from us. I can see our customer care team have given you the option to return the feeding mat for a full refund. As this is not something we ordinarily offer, we cannot cover the cost of return postage I'm afraid, however, once the returned item is received, we will process a refund on your order including the original postage fee paid. Please do reach out if you have any further queries. Kind Regards Rhian

Posted 3 years ago

“The goods arrived damaged and you provided a refund as no time to re-order ahead of Christmas.”

Helpful Report

Posted 3 years ago

“I purchased a Majestic Plush Goose Dog Toy just before Christmas, One of the wings came off on only the second occasion my small dog played with it. He has never before broken a toy. Making a complaint is very difficult. Eventually, I found a way through and was able to send my complaint to you yet a week has passed and no confirmation of having received my complaint has been sent (confirmation was requested) and, of course, there has not been a refund. Very shabby behaviour. Please deal with this quickly.”

Helpful Report

Posted 3 years ago

Hi Richard, Thank you for taking the time to leave us this review, although I am saddened to hear about the issues you have experienced with your order. Unfortunately, I cannot locate an email from you regarding this, so have sent you one to resolve this matter for you. Please do check your inbox. Best Wishes, Rhian

Posted 3 years ago

“Contacted you on 7/1 /22 about the slipper toy I bought Bo for Christmas which, was chewed within an hour. May be suitable for puppies Still waiting for a reply.”

Helpful Report

Posted 3 years ago

Hi Anita, Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with your order. I can see a member of the team has responded to your email and sent a follow up today, so please do check your inbox. Best Wishes Rhian

Posted 3 years ago

“Too flimsy”

Helpful Report

Posted 3 years ago

Hi Vicki, Thank you for taking the time to leave us this review. I am saddened to hear that you are disappointed with your item and have contacted you privately regarding this so please do check your inbox. Best Wishes, Lara Yappy.com

Posted 3 years ago

“Very disappointed with product!”

Helpful Report

Posted 3 years ago

Hi Caroline, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order and I have sent you a private message in regards to this. Please can you check your inbox? Best Wishes, Lara Yappy.com

Posted 3 years ago

“Has not arrived”

Helpful Report

Posted 3 years ago

Hi Kathryn, Thank you for taking the time to leave us this review. I am saddened to hear that you have not yet received your order and I have sent you a private message in regards to this. Please can you check your inbox? Best Wishes, Lara Yappy.com

Posted 3 years ago

Yappy.com is rated 4.9 based on 26,760 reviews