Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,756 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

Visit Website

Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

Write Your review

Tell us how Yappy.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Yappy.com 5 star review on 6th April 2025

Felix

Yappy.com 5 star review on 22nd March 2025

Greg

Yappy.com 1 star review on 31st January 2025

Cheryl Stone

Yappy.com 5 star review on 8th January 2025

Jill Whetnall

4638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First issue was that the website allowed me to place an order with a delivery address of Australia. It was only in small text/different information, after placing the order, that I read that delivery was to UK or USA only. In this case, the order form should have stopped me using an Australian address (online forms can do this). I updated my order with a UK address (I'm lucky to have family there). I have just today received the forwarded package. Due to current postage delays, that has meant 6 weeks between placing the order and delivery. (I understand not the fault of this shop). My purchase included two pairs of socks and two cards. The packing slip only included the two socks. I have no idea if the cards were sent separately or weren't sent at all. Both occasions that I wanted the cards for have passed, so have just emailed to request a refund. Cute concept, and if Australian delivery was available I might order from again but overall a poor and clunky experience.”

Helpful Report

Posted 4 years ago

Dear Felicity Thank you for taking the time to leave us this review, although I am saddened to hear that you did not have a positive experience with us. We are only able to ship to addresses within mainland UK and US at the moment. During the checkout process, our online order form will prevent any international orders going through, however if you choose express checkout and to pay via Apple/Android Pay, the address is populated from your payment method and as such bypasses our online form. I can see from your order information that your order was placed via express checkout, and as such this is why the order was able to progress with the international address. Our cards are produced in a separate facility to our socks, and as such this will be why the cards were not included on the packing slip alongside your socks. We do advise on order confirmation emails if an order will be sent out separately or not, so I do apologise if this was missed on your confirmation email. I can see your cards were shipped to the requested amended UK address on 10th August, so I do apologise if these were not received at the new delivery address. Due to the current pandemic and subsequent staff shortages with our delivery partners, we have seen a unfortunately slight delay in some smaller items arriving with our customers. I can see you have now contacted our customer care team to resolve this, and once we receive a response from you we can certainly look into this further and work towards a resolution. Please do let me know if I can help with anything further. Kind Regards Rhian

Posted 4 years ago

“Was way too small for an adult - had to give it away to a child”

Helpful Report

Posted 4 years ago

Hi Chris Thank you for taking the time to leave us this review, although I am saddened to hear you were disappointed with your mask. We do provide a size guide on our website for our masks to ensure the perfect fit for our customers, so I do apologise if this was missed when ordering. I will certainly pass your feedback onto the relevant team for development. Do not hesitate to get in touch should you require anything further. Kind Regards Rhian

Posted 4 years ago

“Havnt sent it yet as Charlie not arriving from kennel till next week. Thought the picture was very dull not glossy!”

Helpful Report

Posted 4 years ago

Hi Julie, Thank you for taking the time to leave this review for us. We really do appreciate it. I am sorry to hear that you were unhappy with the item you have received - I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Hi I love this but mine broke after 1 week 😢”

Helpful Report

Posted 4 years ago

Hi Chanel, Thank you for your review, we do appreciate the feedback. I am sorry however, to hear one of your products has broken - I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Lovely to personalise the card with our own photo. The picture used turned out really dark when we received the card, the original was not as dark so disappointed for Milo’s Grandmas 70th birthday despite being a great quality card”

Helpful Report

Posted 4 years ago

Hi Sharron, Thank you for taking the time to leave this review for us however, I am sorry to hear about your card. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy

Posted 4 years ago

“I bought 2 personalised bandanas from your site. And frankly, I am very disappointed with the inferior quality of these bandanas, and I don't even feel like making my dog wear these. Unfortunately I cannot return them as they are personalised. This was my first purchase from Yappy, and paying £22 for these two bandanas in hindsight seems quite disappointing, especially I have bought better bandanas from amazon.com for £5.”

Helpful Report

Posted 4 years ago

Hi Rajiv, Thank you for taking the time to leave this review for us. I am sorry to hear that you are unhappy with your order - Could you please let us know what it is about the bandana's that you are unhappy with? We don't usually receive negative reviews about our bandana's and I would love to hear more about this from you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Ordered a phone case. It arrived quite quickly but unfortunately it was bent and hard to fit. It then split in one corner when fitting. A replacement was sent out quite quickly free of charge. This was also very tight fitting. Got it to fit after some persuasion but after a couple of days noticed that it had split in two corners. I was happy with the customer service and the case looked great. Unfortunately it doesn't fit so I've put my old case back on.”

Helpful Report

Posted 4 years ago

Hi Robert Thank you for taking the time to leave us a review, although I am saddened to hear of the issues you experienced with your replacement case also. I have contacted you privately regarding this, so please keep an eye on your inbox. Kind Regards Rhian

Posted 4 years ago

“We thought the tin would of had cupcakes in it...”

Helpful Report

Posted 4 years ago

Hi Samantha Thank you for taking the time to leave us this review, although I am saddened to see you were disappointed with your order. I can see from your order information that you ordered a treat tin with the cupcake mix included. This is for you to bake at home for your pooch to ensure the pupcakes are fresh and super tasty for them! I do apologise for any confusion caused, but please do not hesitate to get in touch with us at help@yappy.com if I can help with anything further. Kind Regards Rhian

Posted 4 years ago

“Disappointed sadly as collar isn’t very sturdy. The thread on the name tag is unthreading so isn’t going to last”

Helpful Report

Posted 4 years ago

Hi Suzy, Thank you for taking the time to leave this review for us, we really do appreciate your feedback. I am sorry to hear about your collar, this certainly doesn't sound like the standards we expect for our customers. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Please improve quality”

Helpful Report

Posted 4 years ago

Hi Robert, Thank you for your review. I am sorry to hear you were unhappy with the quality of your items. I have sent you a private email, if you could Kindly check your inbox. I would love to hear more about this. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“I think you take a chance with the bandanas the two purchased were either too big or too small.”

Helpful Report

Posted 4 years ago

Hi Yvonne, Thank you for taking the time to leave this review for us. I am sorry that the bandana's you have ordered did not fit your pooch - We do include the measurements for the bandana's within the description for the item and we also include a size guide so our customers can make well informed decisions. I can only apologise if this was missed when placing your order. I will however, be sure to pass your feedback over to our Product Development team to review. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“They were wrong! Milo’s name was supposed to go on one and Odies on the other ! Not both names on each one! I was very disappointed!”

Helpful Report

Posted 4 years ago

Hi Judy, Thank you for your review. I have had a look into this for you and can see you did contact us to ask what names would be on your bandana's. We did respond to tell you that both names were used on both bandana's and we did ask if this was correct. Unfortunately, we did not receive a response from you and the bandana's were printed with Odie & Milo on each of them. If you would like to reorder the bandana's with the correct names, please do get in touch and we can look into offering a discount for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Card is adorable, but it arrived after Father’s Day. I ordered it 3 weeks prior.”

Helpful Report

Posted 4 years ago

“We love your products and have purchased a few in thy he past year. However, was disappointed to see the cushion at Scout’s house this week and the colours of the dog’s face aren’t what I ordered! The cushion you have shown me is what I ordered, dark face and dark ears, but the real cushion shows a light face. I have a photo I can send you of the cushion in Scout’s cage and you will see immediately what I mean. Hope you understand what I’m saying.”

Helpful Report

Posted 4 years ago

Hi Moira, Thank you for taking the time to leave this review for us however, I am sorry to hear about your cushion. I have sent you a private email, if you could Kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“The card is fine. The shipping/processing is the issue. This took over a month to get to me. It was advertised as a father's day type card and arrived almost two weeks after father's day. Not sure why it takes 4 weeks to print and send a card.”

Helpful Report

Posted 4 years ago

Hi Holly, Thank you for taking the time to leave this review for us. I am really sorry to hear that your card has taken so long to arrive with you, this is certainly not the standard we expect for our customers. I have sent you a private email, if you could Kindly check your inbox. We would like to find out more information about your experience. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Disappointed you asked for pets names but didn’t use on item could of just brought one from local shop nothing special I really wanted the dogs name on his card”

Helpful Report

Posted 4 years ago

Hi Karla, Thank you for taking the time to leave this review for us. I have had a look into your order and can see the card you have ordered does not come personalised with name and instead features your chosen icon only. We do mention this within our Product Description and it is also shown within the picture previews we provide. I am really sorry that this was missed when placing your order and has left you feeling disappointed with your purchase. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“I ordered the wrong model phone case by mistake, I’m really disappointed I can’t exchange 😞”

Helpful Report

Posted 4 years ago

Hi Cathryn, Thank you for taking the time to leave this review for us. I'm afraid as our phone cases are tailor made, they only enter production once an order has been placed. As such, we cannot accept them as returns or for exchanges as they are unsaleable. I hope this helps to clear things up for you however, if you do have any further questions please do not hesitate to get back in touch. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Not very impressed with the card”

Helpful Report

Posted 4 years ago

Hi Janet, Thank you for taking the time to leave this review for us however, I am sorry to hear that you were not very impressed with your chosen card. Could you please provide us with further information? I can then look into this for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Sadly there was no personalisation on the card, just a blank card and it was too close to Father's Day to return, so not good.”

Helpful Report

Posted 4 years ago

Hi Richard, Thank you for taking the time to leave this review for us however, I am sorry to hear that you are disappointed with your purchase. I have had a look into your order and can see the card you have chosen does not come personalised with name and instead features your chosen breed silhouette. We do mention this within our Product Description and it is shown on the picture preview that we provide. I can only apologise that this has been missed when placing your order and has left you feeling disappointed. I hope I have helped to clear this up for you however, if you do have any other questions please do not hesitate to get back in touch. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Too big for her doesn't fit”

Helpful Report

Posted 4 years ago

Hi Nathan, Thank you for taking the time to leave this review for us however, I am sorry to hear that your collar did not fit your pooch. I have sent you a private email, if you could Kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

Yappy.com is rated 4.9 based on 26,756 reviews