Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,756 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 5 star review on 6th April 2025

Felix

Yappy.com 5 star review on 22nd March 2025

Greg

Yappy.com 1 star review on 31st January 2025

Cheryl Stone

Yappy.com 5 star review on 8th January 2025

Jill Whetnall

4638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My puppy seems to like the taste, he licks it then still goes to chew”

Helpful Report

Posted 5 years ago

Hi Lauren, Thank you for taking the time to leave this review for us, we really appreciate it. I am sorry however, to learn your experience was not a 5* one - Could you let us know what we could have done differently for you? Kind Regards, Lucy Yappy.com

Posted 5 years ago

“I bought a collar for my dog on this website, it did take a long time to come but i understood that due to covid-19. Once it came i was very happy with it but just after a couple of days the collar had split and now the name on the collar isn't clear. It is quite disappointing due to how lovely the collar was just a shame it didn't last:(”

Helpful Report

Posted 5 years ago

Hi Hannah, Thank you for taking the time to leave this review for us. I am really sorry to hear about your collar, this is not what we expect for our customers at all. I have sent you a private email, if you could kindly check your inbox. I would love to get this resolved for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Unfortunately there was a misspelling in the name however in your email it is with the right name... I was really looking forward to surprising my friend and now I’m stuck with a product that I can’t use. Sorry!”

Helpful Report

Posted 5 years ago

Hi Esther, Thank you for leaving this review for us however, I am sorry to hear that the name on your treat tin was incorrect. I have sent you a private email, if you could kindly check your inbox. Best Wishes, Lucy Yappy.com

Posted 5 years ago

“Still waiting on a birthday card I ordered on the 6th of March so not happy”

Helpful Report

Posted 5 years ago

Hi Tara, Thank you for your review however, I am sorry to hear you have not received your card. I can see a member of our customer care team have been in touch with you regarding this, we are currently awaiting a response from you to determine whether you would like a replacement or a refund. If you could Kindly respond to this email, I will be happy to sort that out for you straight away. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Was pleased with products purchased until this latest order. A collar purchased was to big and have not received any response to my email requesting either a refund or different collar.”

Helpful Report

Posted 5 years ago

Dear Sue Thank you for taking the time to leave us this review, although I am saddened to hear you are disappointed with the service you have received from us. It doesn't appear we have received any communication from you regarding this, so I have popped you an email to get this resolved. Thank you Rhian

Posted 5 years ago

“A long ordering process and with 2 dogs’ names involved the whole process was repeated twice not able to combine. I had thought that with all the questions asked about the dogs that their names might have been on the gift but no. Would not be using this website again. Sorry. You could have done so much better”

Helpful Report

Posted 5 years ago

Hi Dinah, Thank you for taking the time to leave this review for us however, I am sorry that your experience has not been a positive one. I have sent you a private email so I can investigate this matter further for you, if you could kindly check your inbox. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Nice card but I ordered it for Valentine’s Day and it came the day after so a bit pointless”

Helpful Report

Posted 5 years ago

Hi Jade, Thank you for taking the time to leave this review for us however, I am sorry to hear that you were disappointed with your experience. I have had a look into this for you and can see the order was placed 13/02, we do advise that you should allow 48 hours for your card to be printed and shipped and then a further 24 hours for delivery. I can see that your card was created within the time frame that was specified when the order was placed and I can only apologise that this was missed when ordering. I hope I have been able to clear this up how you, but if you do have any further questions please get in touch with our Customer Care team at help@yappy.com Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Fine as a novelty/laugh, but the socks are terrible quality; they're scratchy nylon-type material and just a tube with a sewn up end - no shape for your toes or heel. Sorry - I wanted to like Yappy products, but really feel robbed - nobody would actually wear these. I won't be ordering from here again.”

Helpful Report

Posted 5 years ago

Dear Mike Thank you for taking the time to leave this review, although I am saddened to hear of your disappointment with your order. I have contacted you privately regarding this, so please do keep an eye on your inbox. Kind Regards Rhian

Posted 5 years ago

“The Apron arrived on time, but it was supposed to be personalised with the names of the dogs on it, but the names were missing”

Helpful Report

Posted 5 years ago

Dear Neil Thank you for taking the time to leave us this review, although I am disappointed to hear you did not have a great experience with us. Having looked into this further for you, I can see the particular design you have ordered does not come personalised with your dog's name, and does only feature your chosen icon only. This is confirmed within the product description, and displayed on the product preview images, so I do apologise if this was missed when ordering. Please do not hesitate to contact us if there is anything further we can help with. Best Wishes Rhian

Posted 5 years ago

“The neckerchief falls off because its small and tight around his neck and the material is cheap, he is a small dog a shihtzu so a large was too big, so gutted at that, also the cushion is tiny for the price was shocked...will not be shopping here again.”

Helpful Report

Posted 5 years ago

Hi Gina, Thank you for taking the time to leave this review for us, though we are disappointed to hear that you are unhappy with your experience. I have taken a look into your order and can see that the small bandana was ordered, we do have the option for you to choose the medium size for a Shih Tzu and we also have a size guide to help you with your decision, along with the bandana measurements which are located in the product description. I can also see that you ordered one of our small cushions, we do have the measurements for this on the product page and I can only apologise that this was missed when placing your order. I am sorry once again that you have not had a 5* experience with us on this occasion. If you have any further questions, please do not hesitate to get back in touch with us. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Cushion arrived but was not personalised and I didn't have time to send back to be done due to timings.”

Helpful Report

Posted 5 years ago

Dear Angela Thank you for taking the time to leave us a review, although I am saddened to hear you are disappointed with your purchase. I have contacted you privately regarding this, so please do check your inbox. Best Wishes Rhian

Posted 5 years ago

“Still not received my order.”

Helpful Report

Posted 5 years ago

Dear Terrie Thank you for taking the time to leave us a review, although I am saddened to hear that your order has not yet arrived. I have emailed you privately to resolve this for you. Best Wishes Rhian

Posted 5 years ago

“Only half my order has arrived and it's been 10 working days. There is limited Comms from yappy in terms of individual items being dispatched or delivered. Considering the price you think the service would be better! Shame as I had high hopes for this brand!”

Helpful Report

Posted 5 years ago

Dear Lucy Thank you for taking the time to leave us this review, although I am saddened to hear you were disappointed with your Yappy experience. At present we do not currently send out dispatch notifications, however this is something that is currently in development as we do understand communication is key when it comes to order updates. In the meantime, you can always check the status of your order within your online account with us where tracking information is also available. On this occasion, it does appear your missing items were created and shipped within the specified time, however were not received by yourself. I can see you contacted us shortly before leaving this review, and we have now arranged for replacement items to be created and shipped out for you. I have personally dealt with this for you, and will be in touch once the replacements have been dispatched for you. Please do not hesitate to contact us should you require anything further. Best Wishes Rhian

Posted 5 years ago

“I tried several times to purchase Christmas things on your site. I also sent you many emails as I couldn’t get past my basket and could not secure any of my orders but had no reply from you. Sad really as I think there are many customers out there who would like to support your business.”

Helpful Report

Posted 5 years ago

Hi David Thank you for taking the time to leave us this review. I'm sorry to hear you had difficulty placing your order. I can see that you contacted us, but sadly when we responded we did not receive a reply from you. Because of this we could not look into the matter further for you, and as such could not resolve this issue. I am sorry to hear you had difficulty ordering with us, but please do let me know if I can help with anything further. Thank you Rhian

Posted 5 years ago

“Delivery of goods in time for Christmas was very bad. I just received an item I ordered at the beginning of December and missed Christmas!”

Helpful Report

Posted 5 years ago

Dear Anna Thank you for taking the time to leave us this review. I am sorry to hear you were disappointed with your experience with us. I have looked into this further for you, and can see that at the time your order was placed the delivery expectation was advised that your bandana would be created and dispatched the week commencing 6th January. As such, this is why the item did not reach you in time for Christmas. This delivery expectation would have been advised on the product page when ordering, and again on your order confirmation email. I can only apologise if this was missed during the ordering process. Once again I am sorry to hear of your disappointment, but please do let me know if I can be of further assistance. Best Wishes Rhian & The Yappy.com Team

Posted 5 years ago

“Really expensive what the bandana actually turned out to be. Extremely long in making and delivery also.”

Helpful Report

Posted 5 years ago

Dear Samantha Thank you for taking the time to leave us a review of your recent shopping experience with us. I am sorry to hear you were disappointed with the length of time it took for your order to arrive. I can see that when your order was placed we did advise that the order would be created and dispatched before the 20th December, and we did fulfil the order within this specified time. I can only apologise if this delivery expectation was missed when ordering. Please do let me know if there is anything further I can help with. Best Wishes Rhian

Posted 5 years ago

“I was disappointed with my order - I ordered a black labrador mug but was sent a chocolate labrador mug. There was no delivery note or information about how to send it back if not satisfied. I have kept the mug but it is really the lack of information that is my main gripe.”

Helpful Report

Posted 5 years ago

Hi Alison Thank you for taking the time to leave us this review. I am sorry to hear that your mug didn't arrive as expected. I have sent you an email to see if we can resolve this for you. Best Wishes Rhian

Posted 5 years ago

“Although the products were good the service was terrible. Late delivery at Christmas time causing me to worry about whether it would arrive in time. No phone number to use only an online chat which isn't answered for at least a day”

Helpful Report

Posted 5 years ago

“Terrible customer service. Realised I'd made an error with my order so straight away sent an email asking for help (this was at about 10pm Sunday night). Got an email on Monday aftenroon asking me to confirm my full name and delivery address before they could handle my query, which I did straight away. Never heard back from them. I am aware I made the mistake in the first place but the lack of response was disappointing. Even to get an email back saying there was nothing they could do would have been better than being ignored.”

Helpful Report

Posted 5 years ago

Dear Charlea Thank you for taking the time to leave us this review, although I am saddened to hear that you feel disappointed with your recent experience with us. I have looked into this for you, and can see that my colleague responded on the Monday morning after your query was received late Sunday night. After this response, we did not receive a reply from you confirming the necessary details to look into your order, and as such we were unable to provide an update. I am sorry that your response to our email was not received, and that we subsequently could not resolve your query, but please do let me know if I can help with anything further. Thank you Rhian

Posted 5 years ago

“One of my items was missing from my tracking and I believe it was forgotten about, which I’d ordered at the beginning of December, it was only posted when I’d emailed on the 20th to remind them it hadn’t which isn’t acceptable when you pay so much for delivery. I ordered a apron and though the graphic on it was how it looked online, the quality of the fabric did not match my expectations, it felt cheap and the straps were made from cheap cotton tape rather than a stronger webbing that you usually get on good quality aprons. Unfortunately due to my dissatisfaction with my order I don’t think I’d be ordering from here again.”

Helpful Report

Posted 5 years ago

Yappy.com is rated 4.9 based on 26,756 reviews