Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,756 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 5 star review on 6th April 2025

Felix

Yappy.com 5 star review on 22nd March 2025

Greg

Yappy.com 1 star review on 31st January 2025

Cheryl Stone

Yappy.com 5 star review on 8th January 2025

Jill Whetnall

4638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of great tin is extremely poor, have contacted Yappy via email and no response. Disappointing as designs are great.”

Helpful Report

Posted 5 years ago

Dear Sinead Thank you for taking the time to leave us a review of your recent experience with us. I can see that you have contacted us recently in regards to the issues with your treat tin, and I have personally replied to your email. I can only apologise if this has not been received. I have sent you a follow up email to try and resolve this issue for you. Best Wishes Rhian

Posted 5 years ago

“Long wait for product before Christmas. Product seemed overly expensive for what it was- a piece of triagular material with no fastenings making it difficult to put on our dog.”

Helpful Report

Posted 5 years ago

Dear Noelle Thank you for taking the time to leave us a review of your recent experience with us. I am sorry to hear you were disappointed with your pooch's new bandana - they're designed to be tied around your pooch's neck rather than using a fastening mechanism. I am sorry if this was not clear when ordering. Please do not hesitate to contact us should you require anything further. Best Wishes Rhian

Posted 5 years ago

“Love the idea but didn’t work for my Working Cocker Spaniels. Legs out before we had got out of the house. Tried again but legs out/paws trampling on the fabric Shame”

Helpful Report

Posted 5 years ago

Dear Lesley Thank you very much for taking the time to leave us this review. I am sorry to hear you were disappointed with your recent order. I have contacted you privately regarding this, so please do check your inbox shortly. Best Wishes Rhian

Posted 5 years ago

“Made an order mid November got an email 28/11/19 saying it was delayed. Arrived 24/12/19 delivery time just to long.”

Helpful Report

Posted 5 years ago

“Present great but so very delayed - it was way after the birthday and the moment had totally past.”

Helpful Report

Posted 5 years ago

Good Afternoon Thank you for taking the time to leave us a review of your recent shopping experience. I am sorry to hear that the item you ordered arrived after the intended birthday, but I can see this was fulfilled within the advised delivery time frame for you. Once again please do accept my utmost apologies that this did miss the intended gift date, but do not hesitate to get in touch should you require anything further. Best Wishes Rhian

Posted 5 years ago

“Got delivered 10 days later than the maximum estimate so nearly didn’t make it on time and ordered a small bandana for a small dog but no way of sercuring it to him maybe you should put some Velcro or something on it I’m not even sure this would tie round his puppy neck”

Helpful Report

Posted 5 years ago

Dear Rebecca Thank you for taking the time to leave a review of your recent purchase with us. Firstly I am sorry to hear that your order did not arrive with you within the delivery estimate, and the bandana did not fit correctly. We do provide size guides on our website to help you choose the right size for your pooch, so I do apologise if these were not helpful for you in choosing the right size for your pup. Please do not hesitate to get in touch should you require anything further. Best Wishes Rhian

Posted 5 years ago

“Disappointed with the lack of communication. There was a delay with my order being dispatched and I had to contact customer service several times. When it finally arrived it was poorly packaged and I don’t rate the quality of the items at all. If it hadn’t have been a gift I would have returned, so I Wouldn’t order from Yappy again.”

Helpful Report

Posted 5 years ago

“Although the delivery said it was up to 10 days, it was longer. They did apologise when I got in touch and made sure the order was on its way,but my daughter was going away for Xmas and I needed it delivered in the time it stated. Yappy said that they had more orders than expected, but why advertise but then not be able to deliver?”

Helpful Report

Posted 5 years ago

Dear Sue Thank you for taking the time to leave us a review of your recent shopping experience with us. I am sorry to hear that there was a delay in your order reaching you. In the run up to Christmas we did receive an unprecedented amount of orders, and as such this did cause some delays affecting a number of our customers. I can see we did contact you to let you know about this delay, and once again I am sorry your order was impacted by this delay. We did make amendments to our delivery expectations in the run up to Christmas to accommodate the incoming orders, but again I can only apologise your order was delayed. Please do let me know if I can help with anything further. Best Wishes Rhian

Posted 5 years ago

“Ordering process quick and easy. Quality of book is good. Find it a bit too expensive for what you get. Not enough variation in the scenes and too many similar looking dogs which are pretty much identical to the one "individual" dog you're meant to find. A great concept, but not quite executed in the right way in my opinion. Still a nice personalized product to own.”

Helpful Report

Posted 5 years ago

Dear John Thank you for taking the time to leave us a review of your recent experience with us . I am pleased to hear you found the ordering process smooth, and I have passed your feedback regarding the book onto our design team for review when designing future lines. Please do let me know if there is anything further we can help with. Best Wishes Rhian

Posted 5 years ago

“Sizes are not 100% accurate. Ordered Medium bandana according to measurement chart On website and it is too big for dog, but as it is personalised cannot return it. However, good delivery time and product quality just not sizing.”

Helpful Report

Posted 5 years ago

“Unhappy with the size of the wrapping paper sheets were to small.”

Helpful Report

Posted 5 years ago

Dear Russell Thank you for taking the time to leave us a review of your recent Yappy experience. I am sorry to hear you were disappointed with your order. We do supply measurements on our website of the wrapping paper, so I can only apologise if these were missed when ordering. Please do let me know if there is anything further I can help with. Best Wishes Rhian

Posted 5 years ago

“You didn't put the dogs name on the card like I thought you were meant to, also it took weeks to get to me! Otherwise than those two things the card was good.”

Helpful Report

Posted 5 years ago

Dear Heidi Thank you for taking the time to leave us a review of your recent experience with us. I am sorry to hear your card was not received as expected. I have had a look into this for you and can see that the card that was ordered was personalised with your chosen icon only. I can only apologise if this was missed when ordering. Please do not hesitate to contact us at help@yappy.com should you require anything further. Best Wishes Rhian

Posted 5 years ago

“The bandanas are too big - however the smaller size would have been too short around the neck.”

Helpful Report

Posted 5 years ago

“Very slow delivery Product is basic and cheap fabric and fairly expensive”

Helpful Report

Posted 5 years ago

Dear Emma Thank you for taking the time to review your recent shopping experience with us. I am sorry to hear that your product did not meet expectations and we let you down in terms of delivery time. I can see that we did not meet the delivery expectations advised on your order information due to an unprecedented amount of orders in the run up to Christmas, and for this I am deeply sorry. I have passed your comments regarding the bandana over to our production team for consideration when designing future lines. Please do let me know if I can help with anything further. Thank you Rhian

Posted 5 years ago

“Overpriced bandana and the picture of my black dog was on a dark background so couldn’t be seen, so I was very disappointed with the product.”

Helpful Report

Posted 5 years ago

“The tin is much smaller than expected and the labels were very badly placed, creased and bubbled. I was disappointed in the quality.”

Helpful Report

Posted 5 years ago

Hi Linda Thank you for taking the time to leave us this review, although I am saddened to hear that the tins you received did not sound up to our usual standards. I have sent you a private email in the hopes we can resolve this for you. Best Wishes Rhian

Posted 5 years ago

“Lovely idea. Fun but disappointing page quality. Ok but expensive novelty”

Helpful Report

Posted 5 years ago

Hello there Thank you for taking the time to review your recent shopping experience with us. I am sorry to hear that you were disappointed with the quality of the book you ordered. I have passed your feedback onto our product development team, as we are always looking for ways to make our customer's Yappy experience a 5* one. Best Wishes Rhian

Posted 5 years ago

“I ordered the bandana as a gift but received one with a slogan saying I adopted them”

Helpful Report

Posted 5 years ago

Good Afternoon Thank you for taking the time to leave us this review. I am sorry to hear you were disappointed with your order; this is certainly not the Yappy experience we want you to have. I have contacted you via private email to investigate this further and see if we can resolve this. Best Wishes Rhian

Posted 5 years ago

“Couldn't discern Harper from other dogs similar colour No answers page! Not a very good product at all”

Helpful Report

Posted 5 years ago

Hi Sam Thank you for taking the time to leave us this review, although I am sorry to hear you were disappointed with your order. I am sorry to hear you could not distinguish your pooch from the various other ones in the book. Our design team create the Yappy icons whereas the remainder of the book was illustrated by Rod Hunt, so there should be a distinguishable difference in the pooches. I will however pass your comments over to our design team for consideration when designing future lines. Please do not hesitate to contact us should you require anything further. Best Wishes Rhian

Posted 5 years ago

“I ordered the book for my 4 year old grandson of his dog Lola , I found the where’s Lola book was very hard to find the dog and the items you had to find and didn’t think it was worth the money I paid was disappointed in the book”

Helpful Report

Posted 5 years ago

Hi Sue Thank you for taking the time to leave us this review, although I am saddened to hear you were disappointed with your order. We are able to provide help or cheat sheets to help you track down your pooch and the hidden items in the book - just pop an email to us at help@yappy.com and we will be more than happy to help! Best Wishes Rhian

Posted 5 years ago

Yappy.com is rated 4.9 based on 26,756 reviews