YogaClicks Reviews

Name: YogaClicks
Address: 12 Upper King Street, Norwich
Rating: 4.84

4.8 Rating 1,221 Reviews

96 %

of reviewers recommend YogaClicks

4.8

Based on 1,221 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0845 644 0231

Email:

store@yogaclicks.com

Location:

12 Upper King Street
Norwich
NR3 1HA

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YogaClicks 5 star review on 3rd March 2022

Ceri Baker

YogaClicks 5 star review on 9th February 2022

J S Sujatha Devi Shanmugam

YogaClicks 5 star review on 30th March 2021

Anonymous

YogaClicks 5 star review on 28th January 2021

Tiffany Berridge

YogaClicks 5 star review on 2nd December 2020

Zephyr Wildman

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used yogaclicks a few times for gifts for my wife and I was always happy with the service, I’m not sure if they’ve changed ownership but the customer service is disgusting now, the website states free delivery on orders over £20 but it charges you, I messaged 3 times to double check this was correct and they ignored me. Against my better judgement I decided to place an order with them as the £5.95 delivery guarantees delivery within 48 hours and I am now at 120 bourse (not including Christmas Day or Boxing Day) and they have again ignored my email questioning this. If they replied explaining the situation I would possibly accept but ignoring me 4 times is really really poor”

Helpful Report

Posted 1 year ago

“Order placed on 15th July. Today is 12th August. No update on delivery, tried to phone customer service but it just rigs through to say ‘EE voicemail. No idea whether I will receive this item. No response from email sent to check up on order.”

Helpful Report

Posted 1 year ago

“Although I like the quality of the products and the speed of delivery, not all items were delivered despite a prompting email. Still waiting for a belt to arrive”

Helpful Report

Posted 2 years ago

Good Morning Gudrun, We have made a genuine mistake and have not sent you two straps. This was purely down to human error. I am getting another sent 1st class for you today. However, I have searched all our email boxes and I cannot find an email from you letting us know about the missing item. We do however have a phone number on our website for customers to call us on. If you could please send me an email at support@yogaclicks.com I would like to talk to you about your order. Kind Regards, Dannielle

Posted 2 years ago

“We have not yet received the yoga mat I purchased so please let me know when it will be received. ( It is a birthday present for my sister so now urgent !)”

Helpful Report

Posted 3 years ago

Hi Yolande, According to your tracking the mat was delivered on the 13th. I have sent you this information in an email for you. Please, let me know your sister has received it ok? Iselin

Posted 3 years ago

“Item not arrived yet. Ordered 1st Dec, notification on 18th Dec that it shipped, 28th Dec still no sign. Pretty poor service so far”

Helpful Report

Posted 3 years ago

“I selected very poor as we still haven’t received the order yet!”

Helpful Report

Posted 3 years ago

“I am still waiting for my refund for yoga pants which were never received - please advise me of when my refund is paid as i am not working and have no income - this also cost me £11.00 to return to Germany by tracked mail. I am very upset by this and want my money back immediately.”

Helpful Report

Posted 3 years ago

“Sad not to be able to leave a good review and it may have been a one off that the online delivery was so poor. I ordered a yoga mat online, the next night I was contacted by phone to say that the mat was not in stock and offered a similar one that could be sent out straight away. I agreed to the change but then waited 2 weeks without any delivery. When I contacted yoga clicks I was told the mat had been delivered and to track the delivery using the parcel number, it was not very helpful. The tracking app said it had not been delivered because a signature was required, and that because of lockdown I would need to collect the parcel from the sorting office. No delivery was attempted and no card left. When I asked yoga clicks why it was still sending out parcels with a 'signature required' I was told that they had been told that deliveries would go ahead but that is not the case in my area. When a signature is required it means you have to collect from a sorting office which is open for 2 hours per day, with only 4 people admitted at a time, so VERY long queues! All in all, a very unhelpful and unnecessary process. The mat, when I finally used it was good!”

Helpful Report

Posted 3 years ago

“Very disappointed with the customer service ☹️. After placing an order over 1 week ago I’ve received part of my order but no update on the other item and no response to my emails requesting an update on shipment.”

Helpful Report

Posted 3 years ago

“I still haven’t received the second brick I ordered despite chasing many times and requesting a refund also! Not happy! Please pay up or deliver my brick!”

Helpful Report

Posted 4 years ago

Hi Allison, I appreciate the frustration with delays. Please, check your email as I sent you an update earlier today to let you know there had been an attempted delivery a while back but it looks like they did not leave you a calling card for which I can only apologise. Have a read and get back to me in your own time. Wishing you a lovely evening. Iselin

Posted 4 years ago

“Damaged item. No refund offered.”

Helpful Report

Posted 4 years ago

“Yoga clicks keeps sending excessive emails. I don’t want to join a community or be contacted in any way by the company but, despite opting out of the mailing list, I am constantly sent emails. I will never buy from them again and have advised as many people as I can to avoid this site.”

Helpful Report

Posted 4 years ago

Hi David, Thank you for letting us know. We absolutely understand not wanting to be overrun with emails, so we do try and keep them to a minimal. I have double-checked and since you unsubscribed no email have been sent out for you. If there is anything else I can help with feel free to drop me an email : support@yogaclicks.com, I am more than happy to help if you have a question or as issue that needs resolving. Have a lovely new year, Iselin

Posted 4 years ago

“very poor delivery service. ordered 5th nov. received notification dispatched 6th nov. Complained twice that i have not received it. still not received 20th nov!!”

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Posted 4 years ago

“No communication ,no date of delivery and no goods supplied to date”

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Posted 4 years ago

YogaClicks is rated 4.8 based on 1,221 reviews