“Sizes are inconsistent. Yoox says 6US, in reality size 2 how it fits, another dress tag says 6US in reality bigger than 8. Most sales are final. They refuse to get it back. Their employees are lazy and rude on the phone. People who take photos of items see the inconsistency with sizes but do not mention it in the description. Very bad business to deal with. They take a fee for processing returns as well. Hard to buy anything that fit.”
“Sharing my recent experience with
YOOX that has left me feeling really disappointed.
As a long-time loyal customer, I placed an order on February 17 for several items for an important event.
Today, I received a shipping confirmation only to find that my much-anticipated blouse was refounded without an explanation.
Upon calling customer service twice to explain my urgent need, I found the same blouse available in my size, but at a significantly higher price!Unfortunately, my attempts to get a price match resulted in YOOX offering 10% discount with my next purchase. No thanks.
I'm really hoping YOOX can get this blouse back at the original price, along with expedited shipping.
If anyone has had a similar experience or has any suggestions, I would appreciate your support!”
“Do not buy from Yoox!
I made an order of a hoodie.
I was sent a hoodie that was a different size, colour and brand to what I ordered.
I reported this to there live chat agents who advised me they had made a note I received the wrong item and to return the wrong item for a refund.
I returned the wrong item as instructed and weeks later they are refusing to refund stating the item does not match the item I ordered.
I have spoken with at least 12 different live chat agents and several agents on the phone.
Not a single one will will assist me all requesting I wait for a response but weeks have now passed.
Yoox clearly do not like returns even when the return was initiated due to an error of there own so they are attempting to keep my money by repeatedly ignoring me.
I have requested to speak with a manager but all agents (live chat and call) refuse to accommodate this.
I have requested the details of there ombudsman but they refuse to provide this.
Do not buy from Yoox as they will refuse to refund if you return an order.
If you take the risk of buying form Yoox and are not happy with the item, my suggestion would be to sell it on eBay as Yoox will not refund you if your return an item.
Order number 1008YDE9A23213”
“Ordered a acket in a size 48. They sent me a 38. When I contacted them there was no attempt to get me a suitable replacement all they sent me were instructions as to how to send the jacket back. They were very clear that it will take 3 weeks at least before I am refunded. Clearly they couldn't care about customer service. I am out of pocket and they don't care.
Avoid a company that can't send the correct suze of an advertised product. Then refuse to send the correct size or a suitable alternative and take weeks to refund you.”
“I made an order and was sure I would get it before Christmas. They say it usually takes only 1-3 days for order to be ready for delivery. After 5 days of waiting and reading lots of negatives feedbacks on facebook page (right about orders are not shipped for 2-3 weeks:) I became really nervious. I sent the message through the facebook, they said they aggred to cancel my order and I would get my money back in 24 hours. Image my surprise when next day I discovered the mail that my order had been shipped:)) Very strange company. Still waiting for the package - hope everything will be ok:))”
