“I researched a lot before singing up with a service and nothing so far I am ok with the service I have signed up but not with YourRepair. I don't know I feel not good with them. But my mistake is I signed for 3 years just a moth a go but when I tried to cancel my contract asking me to pay for whole 3 years premium. I have not claim a single one yet.
Just trying to claim one problem with electric on 27 March 2019. The Engineer called me on 28 and said he will be arrive 29 between 10-11 but call me on 29th Morning that he will arrive between 3-4 and got another call at 4:30 and said he won't come and asked me to book another Engineer. Everyone said time is money but when it comes to Customer, our time is useless and not worthy. Canceled all appointment, work and everything. I am still trying to find a way to cancel with YourRepair. My monthly fee is £29 and they are looking to get £1000 from me if I cancel. Will trying to find a solicitor to see what is my option because it is not right. I mean to pay some premium to cancel is acceptable but not £1000.
So please be careful when you sing up with this company. I mean you will see a lot of 5 stars review which they are forcing people to review. Do not know whether they are genuine customer because you can create thousand of fake email id.
My sister has British Gas and asked me to go with British Gas but I thought I would like to give it a go. But no..”
Hi Zay Yar,
I'm sorry you haven't been happy with the service you've received so far, we aim to provide a service that all of our customers are happy with. I'm unable to go into specifics regarding your account on here, but i would strongly recommend calling into our Claims Team this morning (we're open now until 7pm) to discuss your claim.
Sometimes due to circumstances outside of our control, engineers are unable to attend at the time they stated. In these instances, we'll always ensure that we arrange for another engineer to attend as soon as we can possibly get one to you.
In respect to our reviews, we pride ourselves on our star rating and the fact that we can trace most back to genuine customers of ours - highlighted by the 'Verified Reviewer' tags on the review. Like yourself, we invite all of our customers to review us, whether positive or negative so that we can learn and improve our service.
We'd love the opportunity to fix your issue - please do give us a call on 0330 223 4422 so that we can help.
Thanks,
Tom
Aftercare Team
“I've only just joined up and filled in the form, so I don't have anything useful to say yet. Will probably do so the first time I use the service.
I tried by phone originally, but after 15 minutes' waiting went on-line.”
