“Had discussions with two members of staff, both were informative and friendly, I am impressed by their response to my questions regarding the product and felt confident as a result to join the scheme. Great start, great attitude, thanks to those two employees.
Ian Fisher-Smith, Appleton, Warrington.”
“They got my email address wrong so did not receive any welcome Email
The email
Was corrects but still did not receive anything
After calling a couple of times I received it
And it was not in my junk mail”
“I have been impressed by the persistence, helpfulness and politeness of Paige who has kept following up until I was in a position to sign up. As I have only just joined up I am not in a position to comment on anything further!”
“Looked at alternative boiler covers and read online reviews that YourRepair was commended for their customer service and there speciality in this sector. Their quoted price was slightly higher than my existing policy but a call back from their assistant resulted in a discounted price that was slightly lower than what I was currently paying with the same cover, terms, call out costs, excess and annual service. Deal done. Thanks”
“Agent called to discuss issue I had and sorted it within minutes - no hassles. Wasn’t even expecting a call from them so was pleased when they responded!”
“Considering I have only just taken out my scheme with yourselves I am rather surprised to see even without putting any details of my boiler in you have determined not to service the boiler until June 2023. I would of thought being a new customer you would of liked to of done an earlier check up on the condition of the boiler. Regards, Martyn”
