Hi Avril,
Thank you for sharing a 5 star review! I'm really pleased to know we able to help. I’ll be sure to pass your kind words on to our customer service team :)
Kind regards,
Caroline
Aftercare Team
“I had signed up for the home repair landlord service which included a landlord gas safety inspection. It has been an uphill task to have this organised, and I am still waiting 4 weeks later for someone to contact me as promised. When I called about a new problem with the boiler, I was told that the tenant had to contact the emergency number, and not the landlord, but when my tenant called, they were told that my policy was non-existent. Finally when I called again, I was informed that the tenant should not be the reporting the problem but the landlord! by that time, I was told that it was no longer an emergency because of the time delay since the problem started and therefore was not covered by my policy. After a difficult and unhelpful phone call making the case that the delay was not due to my or my tenants fault but rather the wrong information and the runabout from their customer service, I was promised that an engineer would be calling to arrange an appointment. Still waiting 4 weeks later. I given up and cut my losses and cancelled my subscription. I have lost faith in the genuineness of the company. No doubt the service is seamless when signing customers up, but if my experience is anything to go by, I would have serious reservations and concerns about the ability of this company to deliver all that they claim to offer.”
“Just changed from Homeserve after they wanted an inrease from £186 to £312, rip off and a disgrace.
Switched to your repair for a cheaper deal and it was very easy through Quidco”
“The lady I dealt with, Dawn, was very knowledgeable about the plans available to me and checked that the plan I chose was definitely right for my circumstances. She then explained the payment details so that I understood when the direct debit payment would be made against my account each month. Very helpful and very pleasant lady.”
Hi Alan,
Thank you for taking the time to share your review! This is exactly what we like to hear :) We’ll be sure to pass on your fantastic feedback to Dawn.
Kind regards,
Caroline
Aftercare Team
Hi,
Thank you for taking the time to review your experience. We’ll be sure to pass on your fantastic feedback to Ash.
Kind regards,
Caroline
Aftercare Team
Hi Evelyn,
Thank you for sharing a 5-star review! I'm pleased to hear you found it easy to switch. We’ve also made it really quick and easy to manage your account and log claims online using our customer portal when you log in.
Kind regards,
Caroline
Aftercare Team
“I as very please with my telephone call this afternoon all questions were answered to my satisfaction and have decided to give you my business
Thank You
Eileen Williamson”
Hi Eileen,
Thanks for taking the time to share your recent experience. You're more than welcome! I'm so pleased we were able to help and you're happy with the service you received. I'll ensure that our customer service team are made aware of your kind comments
Kind regards,
Caroline
Aftercare Team
Hi,
Thank you for taking the time to review us. We’re pleased to hear you found our products good value for money.
Kind regards,
Caroline
Aftercare Team
Hi,
Thanks for taking the time to share such a positive review! This is just what we love to hear, I'm delighted we were able to lend a hand :)
Kind regards,
Caroline
Aftercare Team
Hi,
Thanks for taking the time to share such a positive review! This is just what we love to hear, I'm delighted we were able to lend a hand :)
Kind regards,
Caroline
Aftercare Team
Hi,
Thank you for your positive review, we really appreciate it. We are continuously working hard to make our signup process as easy and transparent as possible.
Kind regards,
Caroline
Aftercare Team
Hi,
Thank you for taking the time to review your experience with us. We are always looking for ways to improve our customer experience and would welcome the opportunity to hear your thoughts in further detail at customerservices@yourrepair.co.uk
Kind regards,
Caroline
Aftercare Team
