“Quick and easy ,John knew exactly what he was talking about ,explained all ,extremely pleasant and polite,explained every question I had.
Phone answered quickly”
“Telephone enquiry response was clear and fully informed me of any limitations. I felt comfortable and unhurried with duration of call. Many other call centres could take a lesson.”
“I've not been with YourRepair very long but I am impressed with their customer service. I wanted to upgrade my level of cover so I spoke to a very helpful lady on the phone. She admitted that she hadn't done this process before and asked if I could hold the line. She came back a few minutes later to say that she had done it without a problem. I also like the fact that they have a ringback service so you don't need to stay on the phone a long time.”
“Had a really bad year with British Gas. They cancelled my service at 8.00 the night before it was due, then had to wait 3 months for the next slot. Arrived serviced it and left my boiler leaking water. Had to get them back after my kitchen floor flooded. My renewal price was £356.88 an increase of £78.32 because I called them out to fix the leak they caused. MyRepair was £203 for the year with a lower excess and very good Trustpilot reviews. I like the setup and the way they operate.”
“Rang your repair to book for someone to come repair my tap lady really nice on phone sept with my request just waiting for repair man now excellent service”
“I have switched from British Gas, and being able to speak to an actual person was so refreshing. And Oliver sorted out a minor issue online as we chatted away. Thanks.”
“With help from Oliver, he talked me through the agreement, which i was happy to go ahead.
very impress with product knowledge, also the phone was answered within 2 rings.”
