“It was very easy to join 37 minutes ago and hopefully they'll be on the ball when I need them. I've deducted one star as they're promoting an Age UK stunt without telling me the details of the salary of Age UK's boss....”
“Paid for 9 months 14 pound a month and when I tried to book a call on line it stated because I ticked 48hours it deemed I had to pay 75.00. My boiler is leaking water I rang and was told not an emergency as I had heating so that is why I ticked 48 hours.”
“The system was down, so I could not process the application to the end and had to put the switch to the new provider on hold. I called the Your Repair office and informed the representative what had happened and he told me it had happened to him as well. He was very pleasant and promised to call me back (or leave a voicemail if he couldn't get hold of me) either that evening or the following day so I could activate the account over the phone. However, I did not receive a voicemail, and I had no missed calls, so I assume he did not call me back.
I tried the system myself later on in the day and it worked fine, and after that the purchase experience was acceptable.”
