Zalando Reviews

2.1 Rating 137 Reviews

27 %

of reviewers recommend Zalando

2.1

Based on 137 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About Zalando:

Zalando offers its customers shoes and fashion from 1000 different brands with free shipping online. Zalando provides a complete shopping experience with variety of choices. Our aim is to offer our customers and a huge range of stylish shoes and fashion items with excellent customer service and the advantages of an easy and secure online shopping experience.

Visit Website

Phone:

0800 0280077

Email:

service@zalando.co.uk

Location:

31 35 Kirby Street
London
EC1N 8TE

How do I contact Zalando?

Helpful Report

(2 months ago)

You can contact Zalando by Email.

Helpful Report

(2 months ago)

46.15%

Industry Average

“ I ordered snow boots, and not only was I not notified when the item was lost, but when I reached out to their customer service team via chat, I was treated very poorly. ”

- Anonymous

“ The return service is the most execrable I have ever encountered, the site's policies are totally lying as the return is received within 14 days of pickup by courier and the support is of a despicable quality. ”

- Daniel Stan

“ Purchased a pair of ladies shoes from the film wicked £164 for my granddaughter messages show delivered 24 Dec but have not been delivered customer service said they would call me back with in 5 days to see what has happened to them but have not had any call back 3 Jan looks like I have just lost though bad management will not use them again ”

- Michael Boulton Charlotte Natolicom

Zalando Reviews

About Zalando:

Phone:

Email:

Location:

Customer Service - Bad