Zalando Reviews

2.3 Rating 106 Reviews

33 %

of reviewers recommend Zalando

2.3

Based on 106 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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Customer Service

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About Zalando:

Zalando offers its customers shoes and fashion from 1000 different brands with free shipping online. Zalando provides a complete shopping experience with variety of choices. Our aim is to offer our customers and a huge range of stylish shoes and fashion items with excellent customer service and the advantages of an easy and secure online shopping experience.

Visit Website

Phone:

0800 0280077

Email:

service@zalando.co.uk

Location:

31 35 Kirby Street
London
EC1N 8TE

How do I contact Zalando?

Helpful Report

(1 month ago)

You can contact Zalando by Telephone, Email and Live Chat.

Helpful Report

(1 month ago)

40.00%

Industry Average

“ I contacted customer service and they sent me legal statement to sign and send back . ”

- Merlyn Dsouza

“ Why do your customer service team not deal with complaints I have asked on 4 occasions for my complaint to be escalated and they avoid answering and send me a standard non relevant reply 😡 ”

- Anonymous

“ I have contacted customer service explain my problem and provided they with photos of scratched gift card, got reply they cannot give me a new code nor give me £25 discount, even though they can see, by using card number and barcode, this card wasn't used!. ”

- Katya Taryannikova

Zalando Reviews

Customer Service - Bad