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Zalando Reviews

2.1 Rating 136 Reviews
27 %
of reviewers recommend Zalando
Company Reviews Questions Metrics Info
2.1
Based on 136 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 45%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

How can I contact Zalando? How quickly does Zalando resolve customer queries?
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About Zalando:

Zalando offers its customers shoes and fashion from 1000 different brands with free shipping online. Zalando provides a complete shopping experience with variety of choices. Our aim is to offer our customers and a huge range of stylish shoes and fashion items with excellent customer service and the advantages of an easy and secure online shopping experience.

Visit Website

Phone:

0800 0280077

Email:

service@zalando.co.uk

Location:

31 35 Kirby Street
London
EC1N 8TE

How do I contact Zalando?
Helpful Report
(1 month ago)
You can contact Zalando by Telephone, Email and Live Chat.
Helpful Report
(1 month ago)
D

Customer Service - Average

53.33%
Industry Average
“ The return service is the most execrable I have ever encountered, the site's policies are totally lying as the return is received within 14 days of pickup by courier and the support is of a despicable quality. ”
- Daniel Stan
“ Purchased a pair of ladies shoes from the film wicked £164 for my granddaughter messages show delivered 24 Dec but have not been delivered customer service said they would call me back with in 5 days to see what has happened to them but have not had any call back 3 Jan looks like I have just lost though bad management will not use them again ”
- Michael Boulton Charlotte Natolicom
“ Apparently it takes two weeks for them to send your order, and costumer service won't tell me why. I have never had such bad service before. If you can wait with no possibility for communication I guess it's fine. But I'm never going to order from here again. ”
- Anonymous
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