Zamnesia Reviews

Name: Zamnesia
Rating: 4.60

4.6 Rating 722 Reviews

90 %

of reviewers recommend Zamnesia

Company Reviews

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Metrics

4.6

Based on 722 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

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Zamnesia 4 star review on 12th September 2025

Heike

Zamnesia 5 star review on 11th September 2025

Niemand

Zamnesia 5 star review on 24th June 2025

Sammy

Steph

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Commande passée le 9 Mars Aucune notification d'envoi de colis On est le 17 Mars Colis non envoyé Aucune nouvelle Rien dans les spams Le support s.a.v. ne répond absolument pas Impossible d'annuler la commande 88euro dans l'air Je sais plus quoi faire”

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Posted 5 days ago

“Took a month for my grow kit to come, they didn’t ship it out until 8 days after I had ordered. The customer service is terrible, they take days to reply at a time and still don’t want to resolve the issue, they offered me 15% discount off next order but then don’t want to give me the code 🙃 absolutely useless. Won’t be ordering ever again.”

Helpful Report

Posted 6 days ago

“Very bad experience. I placed my order on the 17th and paid immediately via instant bank transfer. Now almost 10 days have passed and I still have not received any payment confirmation. Customer support is not responding at all, even though I have already contacted them. To this day, I am still waiting for confirmation that the money has been received. For an online shop, this is far too long and very disappointing.”

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Posted 3 weeks ago

“Dopo un mese dall acquisto non spediscono , non rimborsano, ma soprattutto non rispondono alle richieste di assistenza ne ai reclami. Lo sconsiglio. Direi da evitare.”

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Posted 1 month ago

“Got a delivery that has nothing to do with my order, support do not respond - complete mess!”

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Posted 1 month ago

“Ordered a cactus, nutrients and seeds. Seeds arrived eventually but no cactus. Terrible customer service. Had to request a charge back for goods not received”

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Posted 1 month ago

“two weeks and still nothing. If you have the seeds, freaking ship them, if not , then don't sell em. wayyyy too long to be waiting in this day and age. Brandon Chaisson”

Helpful Report

Posted 1 month ago

“Ordered on November 30th still not get my products, today is December 18th. They still just sending me emails about the issue, but not handling the problem and I'm here without my order... I can't recommend this company based on my first experience”

Helpful Report

Posted 3 months ago

“Retarded people!! Sends leaflets of cannabis products inside the package when it suppose to be 100% anonymous.”

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Posted 3 months ago

“One month later I am asking for refund and three times in a row I am getting the answer: "Could you please let us know if you haven't received the parcel by the end of next week? We'll have another look for you then." Always reply three days after and maybe more even for open support tickets.”

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Posted 3 months ago

“El pedido 89481255 no ha llegado, no contestan a mis mensajes, no devuelven el dinero por el producto que nunca he recibido”

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Posted 3 months ago

“Terrible experience with this website. Fifteen days after placing my order, they still haven't shipped it and are refusing to refund my money. Don't buy anything from here.”

Helpful Report

Posted 3 months ago

“Since Trustpilot removed Zamnesia for legal reasons, Zamnesia took the liberty to become a scam company. They gave refunds before that. I just spoke to them. Haven't received the product, with proof, and they declined to refund. Also their responses used to show more care, I'm pretty sure a bot replied this time. I was to receive the product by 11//11. Now 17/11 and I have no updates at all. They don't know where the product is. Their response is to give me 10% for my next order! Why on earth would I ever order again? Lastly I had multiple bad experience with ineffective truffles, that's why I care so much to receive them as fresh as possible. Money thrown in the garbage.”

Helpful Report

Posted 4 months ago

“Nicht gut.”

Helpful Report

Posted 5 months ago

“Beware, UK Buyers I ordered from Zamnesia and, despite receiving a discount, they declared the full retail price on the customs paperwork instead of the amount I actually paid. This misrepresentation triggered £57 in unnecessary customs charges from UPS/HMRC, which I had no choice but to pay to release my parcel. When I raised this with Zamnesia, they refused to refund me and only offered a voucher, which is not acceptable — I suffered a real financial loss because of their error. I’ve since had to escalate this through my bank under Section 75 of the UK Consumer Credit Act for misrepresentation. If you’re in the UK, be aware: ordering from this company could leave you with unexpected, inflated customs charges that they won’t take responsibility for.”

Helpful Report

Posted 5 months ago

“I placed an order with Zamnesia for £115. The invoice they submitted to UPS incorrectly declared the value as £165. This error meant UPS calculated import VAT and charges on the higher amount, leaving me with a £57 bill that should not have applied to the goods I purchased. I contacted Zamnesia multiple times, providing proof of payment and the UPS invoice. They have not responded to any of my messages. It is important to note: Import VAT and duties are the buyer’s responsibility when legitimately owed. In this case, the additional charges arose solely because Zamnesia submitted an incorrect invoice. Until Zamnesia accepts responsibility for its own documentation errors and provides customer support, UK buyers should be aware that they may face unfair additional costs with no resolution.”

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Posted 6 months ago

“The shipment of the orders takes forever. The customer support is even worse at replying.”

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Posted 6 months ago

“there seeds fail to germinate often ive had multiple orders with bad seed. whole packs of duds. costomer service first response is to make you prove there seeds are trash. There big time but very hard to get refunds from even when they sell damaged and unviable seeds.”

Helpful Report

Posted 6 months ago

“Never a problem before with Zamnesia up until now, contacted customer services due to a mouldy kit and nobody has got in touch it’s been 5 days. Sent pictures, numerous emails and nothing back. Always been great in the past but feel let down this time.”

Helpful Report

Posted 7 months ago

“I submitted cancellation requests through all available forms on Zamnesia's website within 15 minutes of placing the order. Despite this, the order was still shipped to the wrong country. Now I'm forced to spend a lot of time and effort trying to fix a situation that could have been easily avoided if their support team had acted promptly. There is no proper cancellation option on the website, and the lack of clear return instructions makes everything worse. This is an unnecessarily frustrating experience, and I cannot recommend the service based on how poorly this was handled.”

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Posted 8 months ago

Zamnesia is rated 4.6 based on 722 reviews