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Zealandier Tours New Zealand Reviews

4.7 Rating 189 Reviews
93 %
of reviewers recommend Zealandier Tours New Zealand
4.7
Based on 189 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Zealandier Tours New Zealand Reviews
Zealandier Tours New Zealand 5 star review on 28th November 2024
Craig Worsley-Grace
Zealandier Tours New Zealand 5 star review on 28th March 2024
Ashlyn Burr
Zealandier Tours New Zealand 5 star review on 28th March 2024
Ashlyn Burr
Zealandier Tours New Zealand 5 star review on 28th March 2024
Ashlyn Burr
Zealandier Tours New Zealand 5 star review on 29th January 2024
Desiree Meuse
Zealandier Tours New Zealand 5 star review on 21st November 2023
DOUGLAS NICHOLS
Zealandier Tours New Zealand 5 star review on 21st November 2023
DOUGLAS NICHOLS
12
Anonymous
Anonymous  // 01/01/2019
On April 5, 2024, I went online and requested a tour in Tauranga in October of this year, 2024. I received an email stating that the order was pending and I would receive a reply within 48 hours. On April 10, I sent a follow up email asking about the status of my request as I had not received a reply. Finally on April 16, I sent an email to cancel the tour request. Still no reply. Then, awhile after, I received an email from Zealandier to make my payment for the tour! If payment wasn't made within 48 hours (I think that was the timeframe), the tour request would be canceled. Needless to say I didn't make the payment. No response or customer service from this tour operator. I will not use them again.
Helpful Report
Posted 1 year ago
Hi, thankyou for posting this for all to see and hopefully my reply will asssit others who may have a similar problem. I can see that your booking was approved and we sent multiple answers to your email address but did not receive a response back from you. I suspect our emails were going into your Spam folder. We do warn about this - as alot of you have very stringent security around your emails and because we have a huge amount of emails due to being exceptionally busy over the cruise season - the volume we send out in replies to customers is sometimes critiqued as Spam. We urge everybody to check their Spam folder - or pick up the phone and call us if you have not heard back within 48hrs of sending an email. I am sorry this happened to you. Jan Davies Company Owner
Posted 9 months ago
Really unorganised and no local tour guide assigned to us at the Māori Cultural Village. Very disappointing and we are seeking a refund. Trying to send an email and it keeps saying invalid email address.
Helpful Report
Posted 2 years ago
Zealandier Tours New Zealand is rated 4.7 based on 189 reviews