“Wish it could be 0. Same issue everyone else has. This is the only company I know that take a month to return your already processed return. I never knew an electronic payment to take 13 days to receive its seems to me that chose as a number. It took 13 days for them to update a transaction they knew they over charged and now 13 day to correct their make and send my overpayment. No one wants to loan Zip or any other company money. I'm just waiting on my overpayment refund so I can close the account. Clearly they are incompetent at what they do when the choose to be and I will not deal with that!”
“Please be careful using this app, at first it was doing well but after a few uses later the amount starts to change, it over charges the amount you enter then you have to wait 13 for a refund
And the worst part, when the merchant doesn’t charge you zip still does, I got a partial credit and they said I would only receive the rest of the credit if they receive an email from that company that it wasn’t charge, so currently my bank is disputing this with them and zip had closed my account..”
“Zip receieved a refund to a credit i receieved and hide the money... and then dont want to give it back!!
The only way i knew i had got the refund was my avaliable balance increased! Nothing to show they had my money... hiding it!!! Not happy! How can they do this... just keep my money and i have to request them to send it to me.... thats dodgey! I can see why they have only got 1.2 stars! Wont be using zip again!”
“Zip seems to do what ever they want. Prolly a good idea to stay away from this company. YOU WILL HET RIPPED OFF. They think they can adjust amounts on the fly with out checking with the contract holder. I got ripped off and so will you”
“I've used zip for several orders. It was until my shein package was stolen that I had an issue with them. There is a lack of accountability for the companies. Shein refused to refund my package despite me not being home and then leaving my package in front of my door. I came home 2 days after they delivered my package. Package delivered 11/11 expected delivery 11/14-11/18. I arrived home 11/13 after a vacation to be informed the package was delivered early. I checked with neighbors and then reached out to all parties. They declined and said I'm still responsible for making the installment payments and can't receive any new products or a refund! Spare yourself the headache! I'm disputing all charges with my bank and closing out my account.”
“Extremely shady company, very invasive to your privacy and intentionally useless customer support. I will never use or interact with their service again.”
“Awful! I’ve used Zip a couple of times and I’m shocked that Visa is allowing them to issue credit card numbers. This is a fraud company! They are taking a percentage of your money upfront, denying transactions and holding your money hostage for 13 days while they make interest on that money. I had two transactions that were declined by Macy’s and this company tried to tell me they didn’t decline it. Macy’s provided the transaction numbers and Zip held my money for 13 days so they could make interest on it. I also bought a credit card to use as I wanted too. The first transaction was declined so I didn’t use it again and they still held my money for almost a month.”
“They are scamming
Do not use these people they never gave me anything an trying to scam me for money never gave authorization an I reported them stay away from these crooks”
“Don't go to zip go to klarna zip will let you extend your due date and then put your account on hold and they charge you a big fee KLARNA is the best”
“Took my money but store didn’t recieve order. Then I have to wait to see if they give me my money back or not!? It was groceries I obviously needed. And can’t have my money to use elsewhere to buy them. Wtf. Customer service is no help. Never had an issue with Afterpay so I’ll stick to them.”
“ZIP has horrible customer service. I first set up an account, filled out all my information, and when I went to purchase I received a message stating my credit card wasn't working. After trying 3 other cards from two different banks, I sent a message to customer service. DAYS later they said your account is on hold. I was required to give them a LOT of sensitive information. Again, DAYS later they said it was fixed. It wasn't. Again DAYS later they responded and ZIP told me they wouldn't accept me and wouldn't tell me why. I have stellar credit. I have NEVER been rejected for a loan. The worst part is it took well over a week for them to reject me and now they have a lot of sensitive information.”
“DO NOT USE THOS HORRIBLE COMPANY!’n They took my money I didn’t recognize them and did a dispute! My card is still charged they told the merchant to give them money back! And it was taken out of her bank account and kept what I paid. My lawyer is involved”
“Horrible business!
I received a refund in credits from Fashion Nova, and they still made me pay the balance on an item i NO LONGER had. They’ll never give a dime of my money again. Disgusting money hungry business.”
