“I changed my phone number now for some reason they can't find my account not even with email, like my account has been whip out .Seen them a screen shot of my purchase and still no hope. So when I write a complaint, this morning they have took my payment out of my account.But telling for 2 weeks they can't find account. My advice is to stay away from this company was good a first but seen like it's a little fishy now”
“COMPLETE SCAM ! THATS ALL THATS IT! It’s been 5 years since I could use my account due to someone sending me a BROKEN COMPUTER from Mercari. Once the Mac arrived to my house I realized it was very very damaged. So I disputed through my bank because zip wasn’t trying to do anything . Mind u everything was fine before the dispute soon after they tell me to call navy federal to reverse my dispute but I didn’t proceed because WHY WOULD I! Lmao are y’all crazy! They THOUGHT I’d be a fool and reverse the dispute and wait on them to credit my account which was never gonna happen anyway. lol this company is a JOKE! I DONT RECOMMEND AT ALL! Not even to my worse enemy! I HOPE AND PRAY! They ROT AND BURN! SCAMMERS. They don’t even try to fix your issues! I called yesterday tryin to see what I can do since it has been 5 years . Still the same answer “there’s nothing we can do since u disputed” so I just hung up! I’d definitely recommend klarna over zip, after pay etc klarna is much kire professional and they ACTUALLY HAVE A PHONE NUMBEBR TO CALL TO GET HELP! And they will work with you! These other companies SUCK! Sexzle sucks, zip pay sucks, after pay sucks. But klarna is definitely one of the best options in my opinion.”
“My hours have been reduced at work due to an ongoing medical condition that may require surgery.
I'm not in the position of being able to meet minimum payments.
I have made several offers to make smaller payments but Zip have rejected every offer I have made.”
“Can't get into account because I can't get the 5 number code. Already a late charge. I tried to write to get help but not clear how to get payment to them.”
“Wish it could be 0. Same issue everyone else has. This is the only company I know that take a month to return your already processed return. I never knew an electronic payment to take 13 days to receive its seems to me that chose as a number. It took 13 days for them to update a transaction they knew they over charged and now 13 day to correct their make and send my overpayment. No one wants to loan Zip or any other company money. I'm just waiting on my overpayment refund so I can close the account. Clearly they are incompetent at what they do when the choose to be and I will not deal with that!”
“Please be careful using this app, at first it was doing well but after a few uses later the amount starts to change, it over charges the amount you enter then you have to wait 13 for a refund
And the worst part, when the merchant doesn’t charge you zip still does, I got a partial credit and they said I would only receive the rest of the credit if they receive an email from that company that it wasn’t charge, so currently my bank is disputing this with them and zip had closed my account..”
“Zip receieved a refund to a credit i receieved and hide the money... and then dont want to give it back!!
The only way i knew i had got the refund was my avaliable balance increased! Nothing to show they had my money... hiding it!!! Not happy! How can they do this... just keep my money and i have to request them to send it to me.... thats dodgey! I can see why they have only got 1.2 stars! Wont be using zip again!”
“Zip seems to do what ever they want. Prolly a good idea to stay away from this company. YOU WILL HET RIPPED OFF. They think they can adjust amounts on the fly with out checking with the contract holder. I got ripped off and so will you”
“I've used zip for several orders. It was until my shein package was stolen that I had an issue with them. There is a lack of accountability for the companies. Shein refused to refund my package despite me not being home and then leaving my package in front of my door. I came home 2 days after they delivered my package. Package delivered 11/11 expected delivery 11/14-11/18. I arrived home 11/13 after a vacation to be informed the package was delivered early. I checked with neighbors and then reached out to all parties. They declined and said I'm still responsible for making the installment payments and can't receive any new products or a refund! Spare yourself the headache! I'm disputing all charges with my bank and closing out my account.”
“Extremely shady company, very invasive to your privacy and intentionally useless customer support. I will never use or interact with their service again.”
“Awful! I’ve used Zip a couple of times and I’m shocked that Visa is allowing them to issue credit card numbers. This is a fraud company! They are taking a percentage of your money upfront, denying transactions and holding your money hostage for 13 days while they make interest on that money. I had two transactions that were declined by Macy’s and this company tried to tell me they didn’t decline it. Macy’s provided the transaction numbers and Zip held my money for 13 days so they could make interest on it. I also bought a credit card to use as I wanted too. The first transaction was declined so I didn’t use it again and they still held my money for almost a month.”
“They are scamming
Do not use these people they never gave me anything an trying to scam me for money never gave authorization an I reported them stay away from these crooks”
