“I can only add to the poor reviews here.
Zoopla valuations used to be reasonably accurate and a good guide for buyers and sellers. Not since Hometrack was introduced! I have just had a series of emails with Zoopla explaining that mine is one of four identical houses in a small cul-de-sac. We all bought our houses from new and none of us have carried out significant changes to property characteristics (eg extensions). The valuations used to be similar. Zoopla are unable to explain how all four now have estimated valuations which are very different. My next door neighbour's house (identical to mine, purchased at the same time) is valued at £57,000 more than mine! Zoopla cannot explain this.
All emails with the support team just spew out the same rubbish about their AVM using 'data points' etc and how valuations cannot be manually changed. Basically - "Computer says No!".
I have lost all faith in Zoopla. They need to ditch this AVM as it is not fit for purpose and is seriously impacting home owners trying to sell their property.”
“Terrible customer service, don't get back to you or do what the say they will. As an advertiser with them each year less leads. I've stopped advertising and won't be coming back.”
“Their new estimation tool has left my property now valued at a 30% of its earlier value based on the last selling price plus 60k worth of renovations! What a shambles this new tool is and can see why many homeowners are livid at their stupidity. The new algorithms are a complete waste of time. And I'm a cost estimator by trade so know what I'm talking about.”
“I have sent several polite emails to Zoopla, requesting that they remove my incomplete data from their site, but apparently they are not obliged to do this, and end each response with "have a nice day" !
Some may suspect that such a response possibly contains some degree of contempt.
It would help if one could speak to them by 'phone, but this appears not to be an option.
Apart from anything else, I have always felt that this type of information site could possibly become guilty (one assumes unintentionally) of the tail wagging the dog !”
“Any wonder why homeowners up and down the country are incensed with anger and frustration about the 'Zoopla situation' - no company should be allowed to use and manipulate personal and private data, or public data for that matter knowing and admitting that the data is 'incomplete or inaccurate' to produce a nonsensical picture of the housing market which is then put into the public domain and has a devastating impact of those it affects - homeowners! What is needed is a concerted response from all homeowners by way of giving them the negative reviews on every review site you can find - start with Trustpilot, read the genuine negative reviews, speak with friends, family and anyone else who has been affected by Zoopla and their ridiculous estimates/values!”
“Having had an estimated valuation by Zoopla of £509K in December (in line with two agents view of it being marketed at over £500K) I found in January that the property had been devalued on their NEW and "BETTER" AVM estimating model by over 37% to £320K!!! This despite paying £260K in 2004 and spending £75K in improvements to a 6 bed listed mill owner's house! Utterly ridiculous. If this wasn't bad enough, ALL houses at the same post code suffered the same fate! Yet, 50 yards away all houses on that post code went UP by 25% on average. Another post code 100 yards away went down by 35%. This proves the algorithm is not sophisticated enough. Literally houses on the same street are suffering massive variation in estimates. my dog could provide a better estimate. Zoopla, you're going to regret this new tool... not a threat but common sense will prevail and your brand and reputation will lead to serious commercial impacts for you. Sort it fast. I have complained and they have removed the estimate for my house BUT not for the others on the street - it takes a fairly unsophisticated human to extrapolate. Shut it down or go back to the old model. Just because you've spent money on this unreliable and unpredictable model, it doesn't mean you have to keep exposing yourself to the risk of damage to Zoopla's brand! I'm sure the shareholders might not put up with any 'holding' bullsh%t for too much longer. Thinking of taking this to BBC.”
“The Disneyland world of property estimate/values as produced by Zoopla/Hometrack (Zoopla Property Group -ZPG) using their AVM algorithm fed with ‘harvested’ Data which they openly admit can be ‘incomplete and inaccurate’ - obviously begs the question as to how they can publish such rubbish into the public domain in the first place on the basis of that admission. Companies who use Data, of any description, for marketing purposes, or any other purpose for that matter, have a duty and responsibility to process it correctly and responsibly. it is blatantly clear that Zoopla are under the impression they are exempt from this ethic. The growing momentum of criticism, frustration and anger towards this company is becoming widespread throughout the UK - homeowners, who are the ones who actually know what their home is worth, are suddenly finding out overnight that the value of their home has been publicly ‘decimated’ in value by thousands of pounds, not just small sums but large sums ranging from tens of thousands into hundreds of thousands by a company which has absolutely no knowledge about your home other than the Data which, as per their admission, maybe ‘incomplete or inaccurate’. The impact this is having on the lives of ordinary everyday people, whose homes are their biggest financial asset is a serious matter that cannot be ignored since the AVM algorithm estimate/value produced by the Zoopla/Hometrack methodology, is as farcical as it maybe, is what 85% of the banking and financial institutions use as a ‘reliable source’ to assess and make critical decisions which affect the future planning of everyone with regard to mortgages, re-mortgages, secured bank loans etc. Either, Zoopla are purposefully manipulating the market in order to get homeowners to have their properties ‘independently’ valued which would create revenue to the valuer and commission to Zoopla, or that their action is one of complete incompetence and arrogance at not having the ability to understand that they have serious in-house problems in that their AVM algorithm clearly does not work and their communication skills, or lack of, in responding too and resolving the obvious is beyond contempt.”
“Just go on the Zoopla reviews (Trustpilot) and take a look at the genuine serious reviews of homeowners whose properties are being 'blighted' by this joke of a company called Zoopla/Hometrack (ZPG) and then at the sudden inflow of favourable 'reviews' which have a distinct smell of someone having won a free gift - to give a fairy tale comment. The overwhelming general public consensus of Zoopla/Hometrack (ZPG) cannot be ignored - personal data, public data, in fact any data which this company has 'harvested' and openly admits as being 'maybe incomplete or inaccurate and therefore cannot be relied upon' is the same data which is used by their AVM algorithm to apply a guesstimatic value to a property they know absolutely nothing about and which they then put into the public domain -”
“Zooplas new algorithm to calculate 😂(sorry for laughing) property values has wiped billions off the housing price market.
It is really serious that a web page that people refer to for genuine information over the years has fell through the floor
More worrying they boast that Estate Agents & lenders pay this for use of their information that has been corrupted
Their new valuation system should be suspended until the guesswork is ironed out”
“The guesswork pricing estimates on this site have to be shut down immediately . Their new algorithm just aint worth the screen time to take seriously.
But the worrying fact is people believe what they are seeing , so some innocent party puts their home on the market
1st the Estate Agent comes into value the property & if they've paid their annual fee to Zoopla for use of their site of coarse they are going to check the approx street house price ..only to be misinformed by guesswork.
2nd What you might have thought your home was worth prior to Zoopla shuffling the deck has fallen through the floor . Not because it was built on a cliff edge or a recently found floodplain only because someone getting paid to much behind a computer at Zoopla has made an uninspired guess.
3rd Then would come the hard bit people viewing your home online and in person wondering whats wrong with it as the price seems to low for the property size or the area its in.
I have had their guess at my property removed, now stated as "Not Known" but again their incompetence still shines through go further down the page & click on Remortgage Calculator & the value mid estimate of their old system jumps up .
How many home will be devalued by this companies errors & will they be held responsible....”
“I am shocked at my House Valuation compared to other house valuations in my Street. My stone built Villa with modern decore valuation is lower in valuation than my neighbour's small bunglow. Therefore, Zoopla reputation is not worth one Broken Penny.”
“£300'000 wiped off our home overnight In December.
Our home is now worth around half of the house next door which is an identical 5 period bedroom semi. Total farce!!!
It is also £170,000 lower than the offer received when for sale in 2007. The valuations are a joke!!”
“Zoopla - are you reading all the reviews across social media or are you just hiding out of embarrassment? Bog standard generic responses spewed out robotically will not solve the problem or make it go away. You are circulating totally inaccurate, false, misleading and damaging information about homeowners properties - this newly improved algorithm of yours is only fit for one purpose.....the dustbin! One review on Trust pilot reckons you lost all of your data over the the Christmas period, I think you lost more than just your data over the last couple of weeks, one thing you definitely have lost (if you had any in the first place) is your credibility - that is completely down the pan. There are estate agents, chartered surveyors, bankers, homeowners, and statistics out there all saying the same thing - nothing about Zoopla makes any sense, and that is putting it politely and mildly. Land registry sold prices are not a reflection of a properties value only what was paid i.e. a friend of mine bought his Mother’s house for £50,000 as that was what she needed for her nursing home fees, even though the house had been valued at £215,000 - £50,000 appears on the Land registry as the the sold price NOT the value, and there are thousands of similar situations out there where parents or relatives have sold their home to a family member or a friend, including myself - your system is completely flawed, your algorithm doesn’t work and your generic responses (when they are sent) make absolutely no sense whatsoever. Read the reviews - we all can’t be wrong!”
“Effectively Zoopla have consigned whatever credibility they may have had to the dustbin. 2 plus 2 equals 4, the same equasion according to Zoopla is 1. I agree with all the reviews currently being posted across social media that this company has absolutely no understanding of how to value anything. 2 estate agents I have currently spoken with have reiterated the same - Zoopla's house values are nothing but rubbish and make absolutely no sense whatsoever and that their credibility in the property market is worthless!”
“Totally false and inaccurate values of property are being banded around by Zoopla - nothing short of guesswork and incompetency. Homeowners should all get together now and report this company to the appropriate bodies to have them investigated for circulating false and misleading information.”
“Omg! My 5 bedroom detached bungalow is valued less than a 2 bedroomed terrace house 8 doors away....... Zoopla what kind of drugs are you on??? actually saw your tv advert last night, the one which says ‘we know what your home is really worth’ - really, you haven’t got a clue!
Farcical beyond belief - you need to sort this mess out and stop playing about with things you obviously don’t understand!”
“ZOOPLA - I guess it’s about time this company evaluated itself rather to attempt to value something it knows absolutely nothing about, they know they have a problem but they can’t understand it or resolve it. Quite simply they couldn’t tell the difference between a submarine and a great white shark. Wake up, get a life, close up shop and do something you can understand.....Nothing !!!”
“Worst company ever, to do business with and to work for. They are unscrupulous and con people out of money constantly. Their staff are treated horrendously by Hr and the upper management teams so it’s not hard to see how badly they exploit their customers making them loose tens of thousands of pounds on their property. A fancy office is purely that...face value.”
“We have emailed you twice to ask you to take our house details WHICH ARE INCORRECT off your website which you have not. The next place we will go is on twitter and divulge your advertising, which is our privacy as totally incorrect. many of your reviews are somewhat sharing the same opinions. If someone asks you to take off their personal information, and you refuse then l believe this is grounds for legal action of false advertising which is detrimental to our value.”
