“Seriously, I'm stunned by the negative reviews on this site. My Zoostorm PC just died, after 6 years of rock solid service, and it feels as fast as the day I bought it (actually faster, as it now has more RAM and an SSD)
I would recommend them completely”
“We have 5 mid range zoostorm computers that we use for business, only 1 of these have ever developed a fault and the service was flawless. Would recommend to any one, particularly business.”
“i've had my zoostorm desktop a year.had no problems with it until recently the gpu died.after 1 call and a email they arranged a next day pick up.within a few days they sent me a new gpu which was better than the original.from my experience their customer service was excellent and they handled it quickly :)”
“Bought it as my first ever gaming pc back in mid 2014 for just over £600. Over my two years of owning it:
.I have played games on a daily basis, and have always been able to play on high-ultra settings while never dropping below 50-60 fps.
.Caught several viruses and have had to reset it a few times, but after every reset it feels and runs like new.
.Left it on for a month straight during the Summer time. The 5 fans combined with the ventilation of the case meant that the computer did not heat up in the slightest of way.
Not to mention, the case and the blue LEDs look amazing. Don't know about Zoostorm's other products, but I would definitely recommend this PC to anyone that wants a mid range gaming pc that will last.”
“I have had my Zoostorm gaming PC for almost a year and to be totally honest I still think its the best gaming PC I could have brought, can't fault it one bit and customer service is fantastic too. If you want a gaming PC which will more than do its job then this is the one for you. Its totally Awesome!”
“Had this PC for almost 1 year and only used it for 6 months due to illness after purchase, however for some unexplained reason pc failed and I could not recover no matter what I tried.
So I contacted Zoostorm who were brilliant and support second to none in my experience as a Computer engineer, I was helped by very polite personel and within a few days a disk arrived which sorted out all of the problems, now back up and running.
I feel certain my problem was not caused by the machine and it runs perfectly again.
So thanks to everyone for your help !”
“I have bought a zoostorm plex a few weeks ago, it was only £250 and well I am extremely impressed. For this price I thought it would be slow and cheap, but I couldn't be more wrong. Okay it doesn't have the finish of I Microsoft surface but it's a 1/3 of the price. I am surfing the net, using office 365 and watching movies, I really couldn't be happier, in fact I am even considering getting a windows phone to sync them all!!! and now my brother wants one as well. Very impressed”
Hi Richard, thank you for your comments. We're glad that you are enjoying your Zoostorm Plex. It certainly is a great little device. Best wishes, Zoostorm.
“Its extremely fast befire I upgraded the specs and now that I upgraded the specs is even more faster I may just add a 1tb hhd in bay for more built in storage.
You can never have too much memory :)”
“I have never owned a computer that I love as much as my Zoostorm laptop. It has everything: a great spec, good looks and it's really reliable. I am a bit of a Linux warrior and so I've always run Linux on the machine. I recently upgraded the hard drive to an SSD and now it really just flies along. I would buy one again in a heartbeat.”
“The Zoostorm SL8 i75 Windows 8.1 Tablet is truly amazing, it runs a full version of windows, runs fast and is like having a notebook in a tablet, and for the price its an absolute bargain, a must have tablet for, first time, students and business people, if you want to try a windows tablet you cant go wrong with this one.”
“Great PC however, the PC I received didn't match the images in the site I purchased this from. After zoostorm looked into this they apologised and said it was the shops fault for using the wrong pictures, there's a large gap in specification but no redress available as it wasn't zoostorm fault although they admitted the images are incorrect and there is no disclaimer saying the images may vary from the item you ma receive. Nothing in the specification description to say otherwise. Disappointed and now I'll need to spend money to bring this computer up to scratch.”
“Great PC however, the PC I received didn't match the images in the site I purchased this from. After zoostorm looked into this they apologised and said it was the shops fault for using the wrong pictures, there's a large gap in specification but no redress available as it wasn't zoostorm fault although they admitted the images are incorrect and there is no disclaimer saying the images may vary from the item you ma receive. Nothing in the specification description to say otherwise. Disappointed and now I'll need to spend money to bring this computer up to scratch.”
“Initially disappointed with the computer due to persistent technical faults.
Between E Buyer and Zoostorm it took overlong to agree a return to base. In the meanwhile different tech advisers handling the problems duplicated on-line solutions (failure to read the file fully) wasting time and causing much frustration. The repair was eventually executed well (although first response was "can't replicate the fault") and the hard drive was replaced together with memory (the latter twice!).
I still very occasionally experience shut down on waking from sleep mode and the inevitable black screen. However, it is better although I would not buy / recommend Zoostorm again.”
Hi Roger, sorry to hear that you have been experiencing issues with your system. A member of our customer service team will be in touch shortly to discuss this further and resolve any issues. Best regards, Zoostorm.
“I bought my Zoostorm computer quite recently, since getting it I have been getting issues with it crashing and saying that there is an error. the error that it gives is that there is a thread stuck in driver.... Phoned the tech support and was told to reinstall Windows 10, I did that and it still kept crashing, I phoned again this morning and was told that the graphics needed updating, I tried to do that and it failed because it couldnt find the hardware. This caused me to phone back again and after being on hold for 40 minutes I was told that the monitor was plugged into the wrong place and that it needed to be plugged into the bottom of the PC with the adapter they supplied.... There was no adapter supplied in the box with my PC and so I was told I would have to go out and buy one even though it was their fault that I didnt have it, I dont mind paying a few pound to get one but I dont see why I should have to when it wasnt my fault it wasnt supplied. I also felt like the advisor was trying to get me off the phone as quick as possible and didnt care about the issues that I was having.”
“For the first 12 months it was OK but since then it is very slow . I am disappointed with this because if I need to get a new one after one year it would be more economical to buy a better one in the first place. No word processing or spell check and office will cost you a small fortune for yearly subscriptions.”
Dear Michael, thank you for your feedback, it is difficult from your comment to determine the problem here. There are many reasons why a system can become slow. For example Viruses can slow down your computer and cause data loss, while spyware or malware can slow a system down and compromise security by monitoring your activity and collecting information about you. Hardware issues with the system would typically cause other faults. In this case we would welcome further dialogue with you to see if there is any way we can help. You can contact customer services on cs@zoostorm.co.uk quoting your serial number. In relation to your comment about word processing, not all systems are sold with Microsoft Office, you will need to ensure you buy a system which includes Office next time. You can also purchase a one-time copy of Office on disk without having to join the subscription service. There are other software packages such as 'Open Office' which are free to use. Best wishes / Zoostorm.
“Bought a new computer for my daughter in July, it no longer boots up, when I contacted Zoostorm about their return/repair policy it seemed that I would have to pay to ship it to them, potentially pay to repair it and then ship it back. On opening the pc it now has become apparent that the motherboard was damaged (one component totally bent) and it will be cheaper for me to replace the motherboard myself than send it back to Zoostorm for repairs. Beware....you get what you pay for....next time I will spend a little more and get better quality products.”
Dear Michael thank you for feedback, this is troubling news to us as we always aim to deliver “right first time” systems, as we understand that you want to use the system as soon as it arrives. All of our systems undergo a rigorous test report before shipping. A system would never be dispatched with a faulty or bent motherboard as it would fail the test process and therefore would not be progressed through the system. In our experience a motherboard can only be damaged in transit or by tampering post-delivery. Best regards / Zoostorm.
