“I’ve been a Zulily customer for the last 6-7 years. I am temporarily in the US, I’ve tried to place an order in 3 occasions and they canceled my order for no reason. The first time I called and they told me that the problem was my bank that was blocking the payment, when I called my bank to find out, it was not true. What a shame, after I have given them so many thousands of dollars through all these years. I will not buy from them anymore, and I warn you not to buy from them neither if you don’t want to have a surprise! I will file a claim with BBB for discrimination.”
“Bought a pair of Beats Solo 3…worked fine for a month and now the battery just drains in about an hour in a full charge. Tried resetting - still issues. It’s like they worked long enough for me not to be able to return/exchange. Will NEVER buy any electronic devices from Zulily. BUYER BEWARE!!!!”
“I ordered 6 pair of women's lounge pants n will never order again..cheaply made, thin as paper, n although tags say xxl they were diff sizes...not worth a dollar a pair if u ask me yet I paid 17 dollars per pair...buyers beware!!!! Terrible terrible merchandise...”
“I placed an order for a Shower Curtain and paid through PayPal. after a couple of weeks I received an email from Zulily indicating that my order was being prepared for shipment. A couple of days later I was on the Zulily site and thought I would check my order. What I saw was that my order had been cancelled.
I immediately got on the Live Chat to find out what happened and why, if my order had been cancelled, had I not been notified and why wasn't a refund immediately issued. The person on the Live Chat was less than helpful. Ultimately they told me that I would receive a refund in 5-7 business days. They were not able to tell me why my order was cancelled.
The person on the Live Chat was so rude I wasn't really confident that she issued the refund. A couple of days later I emailed Zulily Customer service to find out if indeed a refund was forthcoming. I received an auto-response email indicating I could expect to hear from them within 24-48 hours. Four days later I emailed them again to implore them to respond. The next day I received an email indicating that they were "checking on my refund" and would get back to me shortly.
Note: I found and ordered the same Shower Curtain on another site at a lower price and had my order within 2 days.
After 2 days with no response again I got on the Live Chat again to try and find out if a refund was coming. The person on the 2nd chat (Joshua) said that he could see that they had just requested the refund the day before.
Following the live chat I contacted Zulily Customer Service by phone. I asked to speak with a supervisor. I reviewed the entire situation with the supervisor who tried to blame the problem on PayPal but then admitted that Zulily automatically cancels orders that go beyond the expected ship date. Good to know which is why I will NEVER order from them again.
Something has changed at Zulily and NOT FOR THE BETTER. I recommend passing on Zulily.”
“Don’t shop early for Christmas because you cannot return an item if outside of a 30 day window. You will be SOL with a gift that can’t be used by the recipient.”
“I ordered four baby items at ones as a present for newborn.
They sent them separately with 7-10 days apart :0 !!! Who would ever do that??? Present is ruined! I will never deal with them again! If I could of put zero, I would.”
“Don't think you are going to make a return! You end up paying more for shipping (x2) and there is only a store credit....which I have yet to figure out how to use. The clothing is sized very strange. I returned one thing but then donated others because it wasn't worth the hassle. Other items purchased on this site have been great values and good purchases. I would recommend skipping the ladies clothing.”
“New products daily in a variety of categories and unbeatable prices! New baby in your future? This is the place to get everything you need at fantastic prices!!”
“I ordered 2 sets of comforts I don’t know Wich service they use to ship but I am in Cali is been reining for over a week they just throw stuff in my balcony I did know the products were there I don’t know how many days after y found then all wet very disappoint”
“I've ordered several items of clothing and a couple of toys. Toys were a big hit for my grandson. Clothes were a nice pick. Some pieces were smaller than the size stated but I passed em down to my daughter. Prices are really good, with a large variety of items to shop for all in one place. Takes a lil longer for shipping but some came earlier than what it said. If you don't mind waiting an extra few days you will enjoy your experience. If you need something sooner order early or check for expedited shipping.”
