It was an absolutely mindblowing experience. On Monday afternoon, during reevaluation my AG stopped recording. I contacted support via Chat and get in contact with Jenni Williams. She redirected to me to a technician who helped me diagnose the problem - it was the Y cable. A couple of hour later I ordered it using the cheapest shipping available besides Low and Slow - FedEx international. On Friday morning, only 4 days later, the cable was in my hands. I am not sure that this would have as quick if I ordered it in my own country ....! Thank you for everything!