As I mentioned in an email to customer service last week, when we opened the box to remove the components, we noticed a few dings here and there, as if this awning was a "return". This made us somewhat uncomfortable, thinking Quality Control was not up to par and parts might be missing. However, since we had already scheduled a handiman to install the device, we moved forward with the project and some touchup white paint. THE INSTRUCTIONS DO NOT HAVE THE DETAILS NEEDED, NOR DOES THE VIDEO. In the end, after hours of trying to interpret missing details, we succeeded. It works!