Mark was super when I called with questions prior to ordering. He was SO helpful! I gave his name to my gal playing partners, and they have ordered carts now too ! It arrived in four days. It was packaged well and arrived in perfect condition. It was easy to assemble and pretty intuitive. Directions could be a bit more detailed. I did a practice run on the street prior to going to the course. Highly recommend that! I have a 2 series BMW convertable and it folds compactly enough with the wheels off to fit in the trunk! Yeah! It is easy to operate on the course. My back loves no longing bending over to push the cart through rough and inclines. It goes over curbs easily on slow speed. The programmable remote works great.I am thrilled with this cart. It has improved my game too!