Every experience with Platinum has been a pleasure. Easy to navgate the website and almost instant customer service. We purchased 2 Biomax 900 panels. Initially I hung them up on the wall. I caught my wife using a chair for part of the session so I ordered the electric stand. The setup is wonderful and comfortable while laying on a bed. I did one upgrade on the stand. I drilled the threads out to 8mm on the horzontal anchor and installed an 8mm T handle quick release pin. Now I can pull the pin and the threaded knob to quickly disassemble and move to another room or turn it vertically in just an instant. We started using the device about 45 days ago. My wife found it gave her relief from gut pains due to gall bladder removal. Me? My left foot has had pretty severe arthritis pain in a joint for the past two years so I hobble around a couple of hours each morning as it loosens up and the pain goes away. After two weeks of using the red lights I stopped having any pain or limping. Score 100% for me. At 74 I thought life was going to be a drag. Actually, my body is free from pain and the best in years. Here is our setup. There is a cooling blanket to lay on and a kitchen timer used for countdown so we know the time remaining. Also, a fan in the doorway for a cool breeze. We use it 12 minutes each side. You can see the T handle release pin in the picture. Really glad to have the electric stand with remote.