“I ordered my son's glove on a Wednesday evening at 9:39pm for his birthday. After some thought by my son, he want to eliminate a part of the design. So I called the following morning (Thursday) around 8am and spoke with a customer service agent. They told me it was too late to make the change. I asked to cancle the order since you can't make the change. They said no since they already started making the glove. Then I asked, my son birthday is in two weeks, will we get it in time. They said no, its a 7 week long process. It's unbelivalble that they couldn't accomidate my request less than 12 hours after I made the order, when there process takes 7 weeks. I have a $280 glove that my son doesn't like and I wasn't going to purchase another present since I over spent for the 44pro glove.
Be very careful if you are going to design and order a glove. 44 Pro customer service is not understanding or resonable.”
Hi Ed,
Thank you for sharing your experience, and we’re genuinely sorry to hear that you and your son were disappointed - that’s never the experience we want anyone to have with 44 Pro.
We did take a look into the details of your order, and we wanted to gently clarify that the glove was actually placed five days before the request to make a design change came in. Because each glove is fully custom and handcrafted to order, we begin production at most 24 hours after it's placed to stay on track with our production timelines. Once an order has entered production, we're unable to make edits or cancel it.
That said, we absolutely understand your frustration, especially when it comes to something as meaningful as a birthday gift. If you could kindly reach out to our support team at support@44pro.com, we'd love the opportunity to work with you directly and see how we can make this right.
Thank you again for your feedback — we’re always looking to improve and better serve our customers.
Sincerely,
The 44 Pro Team
“I HATE typing reviews. If you are going to email me for a review, you should leave the typing portion optional. I gave it 5 stars, that should suffice.”
“They do say colour is exact, but when you order navy blue and it comes black, that’s not good. Customer service is non existent and use the “colour is not exact” to get away with anything. The glove is extremely stiff and very hard to break in, and yes I used their own advice to do it.”
“We ordered the glove from Germany for my son. I loved the status update so we were always up to date. When the glove arrived we were really flashed about the quality.
So if you want a perfect custom made glove you definitely have to get it at 44.”
“...added to Pro 44 collection. Five (5) total and one on the way to make six (6) between my wife, son, and me. They keep getting better! Only reason for a 4, is laces on sons last glove didn't last a year before a web lace snapped. We got it replaced and was like new! My most recent had the moisture wicking wrist pad slipping out of the pocket. Pro 44 is in the process of correcting this though. Their customer service and build schedule is second to none! These gloves are awesome. They've come a long way and legitimately compete with the big boys and other new glove companies. They made it to The Show for a reason. Keep up the great work!”
