I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
“Ordered gift Nov 28ish and did not receive until 20 Dec. Was told it would arrive 7-10 days. Extremely disappointed.
Additionally, misrepresentation of product. Etching was much smaller than advertised.
Will NEVER use this company again.”