Thank you for taking the time to provide us with feedback regarding your experience. We deeply apologize for the items being delivered late, and for not meeting the promise you had with ordering and receiving the product. We understand how important the product was for the special day, and we sincerely regret that we didn't meet your expectations. It was an uncommon instance and we’ll do better in the future. It appears that you have been assisted by one of our supports. We appreciate you working with us in resolving this issue.
What occasion or event did you buy this for?
Christmas
“I ordered from this company because it said that my order would arrive before Christmas which it didn’t. It arrived the first week of January and when it arrived it was shattered into pieces. I contacted the company only to find out that the decanter set was sold out and they couldn’t make me a new one. Not a reputable company in my opinion”
Hello,
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.
