Kingsport Personalized Decanter Set with 2 Whiskey Glasses Reviews

1.5 Rating 47 Reviews
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I ordered my item in June, I was told I would receive before Father’s Day... it is now July- I still have not received the product
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Posted 3 years ago
HI Teresa. I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!
Posted 3 years ago
I'm grateful you all sent this email. I've been trying for days now to contact you, but the contact us links to etsy page with no contact information. I understood that since I didn't order by the deadline it wouldn't arrive by Father's day, but this is weeks later.
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Posted 3 years ago
HI Evan. I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!
Posted 3 years ago
I been waiting 5 weeks and still dont have my product
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Posted 3 years ago
Hi Mayrim. I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!
Posted 3 years ago
Order was placed May 17, 2020 and as of 7/22/20 order has not been received. Poor customer service with no response or anyone to answer the phone calls or emails. A horrible experience, will never place an order with this company again.
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Posted 3 years ago
Hey Latoya. I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so sorry that we were not able to respond to you in a timely manner as we would have preferred. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!
Posted 3 years ago
Decanter was nice but expected the lettering to be larger. Still a great gift
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Posted 3 years ago
Hi ALisa. Thank you for sharing an honest review of your experience with us. I am sorry that your experience didn't quite match your expectations.We're so glad that you contacted us about the situation; it's important that we get it fixed. Our mistake has cost you a lot of time and money. Please allow us make it right. If you have already sent us an email, we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe!
Posted 3 years ago
Scammmmmmm!!!! Do not order from this company! I placed an order on June 6th that was supposed to be here by Father’s Day, needless to say it’s now July 22 and I never received my order or refund and had to dispute charges w my cc company.
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Posted 3 years ago
HI Marrisa. I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!
Posted 3 years ago
One glass I received was broken... I immediately sent an email out and the response was that some other teAm would reach out to me.... still waiting
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Posted 3 years ago
Hi Joy-Anne. I apologize for the condition in which your order arrived. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe!
Posted 3 years ago
I’d love to review the item ordered for a gift for a June birthday but it’s July and nothing to date
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Posted 3 years ago
Hi Sabrina. I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!
Posted 3 years ago