“I'm really pleased with my Manhatten Fire. It heats the room incredibly quickly and looks lovely. One issue with the pilot light not staying on was resolved very quickly by Calor.”
Thank you for your feedback. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
Posted 2 years ago
Thank you for your feedback. We are pleased that you are happy with our service and our after-sales via our Customer Service Team.
Thank you for your feedback Steve. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
Thank you for your feedback Helen. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
Thank you for your feedback Darrell. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
“A roaring noise on the Manhattan fire when lit led us to assume the gas bottle was faulty. So we exchanged it for another bottle. Roaring noise again! A phone call to Dublin (manufacturer's base) where Alan on the other end listened to the sound and pronounced a fault requiring a part to be sent from Eire which would take some time to arrive (thank you Brexiteers!!!) The fire looks good, feels solid and threw out impressive heat but the noise was worrying. Also your website ought to mention that butane bottles are hard to get - you have to be in possession of an empty bottle to acquire a full one. One supplier suggested we look for an empty on ebay. Luckily a local farmer had one in his barn he could let us have. Positives? Prompt delivery and speedy return of the phone call. Negatives as above - plus will we be able to fit the part easily when it does arrive - and will it solve the problem?”
Thank you for your feedback Kevan. Customer satisfaction and providing a good quality service to all our customers is very important to us. I can see that you have been dealing with one of our customer service team and the issue has been resolved, apologies for any inconvenience caused.
“The fire arrived within 2 days of ordering.
It is a very sturdy piece of equipment, well built and great quality.
Very easy to put together and looks brilliant when lit.
We are very happy with our purchase.”
Thank you for your feedback Philip. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
