“I purchased 2 of the heaters 1 for my office and 1 for our conservatory the heaters themselves look very modern and stylish and give out good heat. But, the front top and the front sides of the heater get very hot and if you touch them you will burn your hand. It becomes impossible to move the heaters whilst using them so the only way to achieve this is to switch them off wait for them to cool down and then move them which is approx. 15/20 minutes. I have only scored it 2 stars due to the issue of the heater becoming very hot to touch the heat output is very good.”
Thank you for your feedback Mark. It is very important for us to ensure our customers are provided with the highest quality of service and products. We can see from our records that this issue was not reported to us so that we could try and resolve, however it is not advisable to move these fires whilst lit for safety reasons an that it may damage the fire. Apologies for any inconvenience caused.
Thank you for your feedback Ros. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
