Ease of Installation?

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Easy

Quality of Product?

Poor

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Excellent

Value of Product?

Poor

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“We received the wrong item and this damn company won't replace it or reimburse our money. They won't even respond to the email. Horrible service.”

Helpful Report

Posted 4 years ago

Hello Oommen, I apologize for the delayed response on our emails at this time. We have just sent you a response with a few options laid out so that we can get you taken care of. I apologize again for the inconvenience.

Posted 3 years ago

Ease of Installation?

Difficult

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Easy

Quality of Product?

Poor

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Excellent

Value of Product?

Poor

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Excellent

“I have Written into your customer service support twice now they sent me one replacement and it was worse than the first one and I asked to be credited back it was from a large shade it which was about $80 in it was expensive and I think for that money it should work”

Helpful Report

Posted 4 years ago

Hello Evelyn, we have just sent you an email response so that we can get some clarification on which particular order you are referencing so that we can get you taken care of. I am so sorry for the inconvenience. Thank you so much for your patience while we work to get this resolved. You may also give us a call at 888-256-8672 so that we can get you taken care of as well.

Posted 3 years ago

Ease of Installation?

Difficult

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Easy

Quality of Product?

Poor

Fair

Excellent

Value of Product?

Poor

Fair

Excellent

“They don't stay down and when lifting up they don't stay straight. Worst purchase ever.”

Helpful Report

Posted 4 years ago

Hello Wendy, we have just sent you a separate email so that we can look into this issue for you and get it resolved right away. I am so sorry for the inconvenience this has caused.

Posted 4 years ago

Ease of Installation?

Difficult

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Easy

Quality of Product?

Poor

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Excellent

Value of Product?

Poor

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Excellent

“Continuous delays...was told it was in production but still hasn't showed up.”

Helpful Report

Posted 4 years ago

Hello Ali, I am so sorry for the delay. We did send out an updated backorder notification email to you on 12/14. Unfortunately, the material has not arrived from our supplier and they have given us a new date of 2/3. Please let us know if you would like to wait for the entire order as originally placed of if you would like to consider other material options. Please give us a call at 888-256-8672, option "2" for Customer Service and we'd be happy to help you however we need to. We are so very sorry for this inconvenience.

Posted 4 years ago

Ease of Installation?

Difficult

Fair

Easy

Quality of Product?

Poor

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Excellent

Value of Product?

Poor

Fair

Excellent

“So unfortunately my first experience with Blindster and not a good one because they sent out my blind with missing hardware. I contacted the company right away and the agent was very nice but she told me that I would have to wait to receive the center bracket because the do not rush shipments. Really?!!! They sent it out without the correct hardware. So now it is the holidays and I have the blind without the hardware. The customer service red told me that I could hang it for a bit and it should be okay but the blind is large. Very disappointing!!!!!”

Helpful Report

Posted 4 years ago

Hello Desirae, I am so sorry that this order was received without enough hardware. I'm also sorry that we did not get these rushed out to you. I want to let you know that we are working on getting these missing brackets expedited for you at once. We have sent you a follow up email to your email address with more details. I apologize for this inconvenience.

Posted 4 years ago

Ease of Installation?

Difficult

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Easy

Quality of Product?

Poor

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Excellent

Value of Product?

Poor

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Excellent

“We just got our first "zebra blind" from Blindster and I'm about to order five more. After that we'll be ordering five more (once we get those windows replaced). They look great and my wife loves them. Only comment, and the reason I am giving this one star, is because the hardware we received does not match at all the hardware that is shown on this website's installation video. Also the instruction manual does not match anything *at all*. Will have to make my own video or something, because unless we just received the wrong stuff with our first order, our installation and operating experience was extremely frustrating. They should provide instructions and an installation video that actually match the product you will receive. Only thing I can guess is maybe they had to change manufacturers due to the worldwide supply-chain shortage, or something? #shrug”

Helpful Report

Posted 4 years ago

Hello Mike, I'm happy to hear that you and your wife are happy with the shades themselves. I'm so sorry to hear that there was trouble with installation, the tension device styles (piece that hold the continuous cord loop taught) can change depending on availability, but the installation hardware at the top should be the same. I am having this issue reviewed with our team so that we can make adjustments accordingly, I appreciate you bringing this to our attention as well as your continued business.

Posted 4 years ago

Ease of Installation?

Difficult

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Easy

Quality of Product?

Poor

Fair

Excellent

Value of Product?

Poor

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Excellent

“I was under the impression this was a great product based on the "Best Seller" status when I first bought it and the good reviews. Maybe mine is just faulty, but after 1-2 months it was already difficult for it to go up and down without having to pull on it very hard. Then a month or two later, one of the string straps snapped leaving one side unable to be raised up at all. Now, at 6 months the other side snapped and I am unable to even raise the blinds at all. This is extremely disappointing since I have used and recommended this company before. I do NOT recommend this particular product at all.”

Helpful Report

Posted 4 years ago

Hello Kevin, we appreciate you reaching out to us. I am so sorry to hear that your shade is broken. I do see that you are working with one of our reps to get this issue resolved. We will do everything we can to help reach your satisfaction!

Posted 4 years ago

Ease of Installation?

Difficult

Fair

Easy

Quality of Product?

Poor

Fair

Excellent

Value of Product?

Poor

Fair

Excellent

“Dented head rail. No wrapping around blind. The photo shows the only wrapping. This is my second time it's come in dented”

Helpful Report

Posted 4 years ago

Hello Joni, we have sent you a separate email so that we can get this issue taken care of for you. I am so sorry to see that your remake shipment arrived damaged as well. We will make this right and I apologize for any inconvenience.

Posted 4 years ago

2 Inch Premium Cordless Faux Wood Blinds Reviews