“Wurde in Glod statt Silber geliefert. Der Anhänger ist so recht hübsch.
Aber VORSICHT mit den Falschlieferungen. Der Rückerstattungsprozess ist super langwierig und am Ende kommt dann das Geld nicht.”
Dear Iwona,
Thank you so much for your honest feedback. We truly appreciate it.
We are very sorry to hear that you received a faulty necklace. This should not have happened.
We see that you are already in contact with our Customer Happiness Team, and we hope your issue will be resolved very soon 🤍
We are in the process of introducing a larger jewelry box designed for bigger and bulkier pieces. This new packaging will be available starting at the end of July.
All the best, and have a wonderful day!
Warm regards,
xx BRUNA
