Brydge Pro iPad Air (4th Gen)* / Space Grey Reviews

3.9 Rating 1,669 Reviews

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About Brydge:

We are the fastest growing tablet keyboard brand for the Apple iPad and Microsoft Surface. Alongside our award-winning keyboards, we offer a range of premium mobile and desktop accessories including Vertical Docking Stations for MacBooks and Surface Laptops, Docking Stations for Apple and Windows setups, Leather Organizers, Screen Protectors and Protective Cases.

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Phone:

(435) 214-7485

Email:

support@brydge.com

Location:

1912 Sidewinder Drive,
Suite 104,
park city
Utah
84060

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“The keyboard is BY far the most professional, sleek, and premium looking/feel product in the market. I’ve been looking for the most perfect keyboard since the launch of the iPad Pro 2018 and nothing, really nothing comes close to the Brydge in terms of so many level (at least for my professional needs) It’s extremely solid and weighs like a champ. I can go on praising this product but I want to stress out that the customer support is THE worst I’ve come across. Replies takes forever and when they do, their reply is so robotic, you would think you’re talking to an AI bot. You would feel that their reply is really just for the sake of replying you with little to no efforts at all to solve your issues.”

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Posted 6 years ago

“I bought the Smart Folio, returned it, then bought the Brydge and have been using it for a few days. I was very excited about the Brydge, after using it, I am going to go back to Apple's offering. Here is my take. One thing I realized right away is that the Brydge is really, really heavy. It surprises you when you take it out of the box. Even without the protective cover it weighs even more than is advertised online, by about 25 grams. If you add the cover, it is worse. It takes a while to get used to. When I lift the whole ensemble, I feel like I am lifting an old laptop collecting dust in my attic from the 90s. It is that heavy. If you just keep it in a bag, that may not be a dealbreaker for you, but I walk around court with it every day. I spent too much money on a thin and light iPad to carry around a brick. Secondly, the viewing angles are not that much better in the end. After about 140 degrees, the iPad falls flat. The hinge does not hold. This was an issue that several reviewers had brought up. It became such a problem that Brydge released a video on their site addressing the concerns and saying that it had been fixed on the production model. It was not. You can always try it out and see for yourself, just realize that the return policy has a restocking fee and no return shipping. I asked Brydge to send me a replacement unit that works and they ghosted me. It has been a few days. I even provided video of my unit. On the plus side, the keyboard looks beautiful, and the backlight is beautiful. I disliked the smart keyboard due to the lack of protection. This was not much better. It may even be worse. I will be switching back, and I will probably get a case like this, which works with the keyboard.”

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Posted 6 years ago

“Keyboard — The keys on my 11" keyboard are too narrow, and the feel of typing on them is unpleasant. The material is too squishy, like typing on a soft silicone material, and the sizing of the keys isn't generous for normal-sized fingers. Hinge/Holder - The ultimate dealbreaker was the hinge. It is quite difficult to rotate into the right position, and it doesn't fit the iPad at all. I had to remove my iPad from its thin case and press forcefully into the holder to wedge it in, at which point it became hard to remove. Furthermore, the rubber around the holder slot started peeling upwards, with a large chunk hanging off. It didn't seem properly made, and it certainly wasn't usable after a few insertions and removals. Customer Service - When I contacted Brydge support, it took several days to hear back, and they still haven't provided a return label after two weeks of calling their helpline and emailing their support. Most email replies have been automated, and the one time I got in touch with a human, they provided vague directions but no shipping label or box in which to return the item. Each time I call, I hit an answering machine, and nobody ever returns my calls. If I had known customer service would be near-nonexistent, I never would have purchased the product. This ranks as one of my most regretful purchases in recent memory, and I'd stay far away from the company. Even worse: They don't post these reviews! It appears they want to hide any negativity or legitimate customer concerns to keep their review score deceptively high. Not a good practice and not a product or company I'd recommend anybody doing business with.”

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Posted 6 years ago

“The "new" keyboard came with physical damage like something had been dropped on it (maybe it was a previous return?) nothing major, but it's a new $150 keyboard + $12 for shipping and should come without damage. I boxed the device back up and emailed customer service on June 8 and waiting until June 11 to follow up. I received a templated response from Sean advising to send the unit back and the issue would be looked into following the warranty process. Well as far as I'm concerned, this is a brand new unit and should be as simple as a straight swap. I emailed back requesting more details on how the exchange would be made and no response so far. Furthermore, I messaged them on Facebook and although my first message was confirmed to have been read, still no response. Communication is important folks! I don't mind waiting, I just want to be provided with status updates within a reasonable period of time! I'll update my review if this is ever resolved.”

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Posted 6 years ago

“Emailed the support team a few days and no one answers. What a POOR customer service you have!!”

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Posted 6 years ago

“I had high hopes for this keyboard after having the previous model that had sticky keys. The previous model’s keys would often get stuck, they would either register multiple times or not at all per key press. This keyboard resolved those issues BUT I feel that it requires too much force to resister a keystroke. I prefer a lighter touch when typing. This keyboard also doubles the weight of the iPad Pro 12.9 which doesn’t sound like a big deal but it turns a lightweight device into a luggable. When using the device on my lap the hinges would dig into my legs and after a short amount of time it became uncomfortable. Often times when shifting the iPad around on my lap the magnetic back cover would get caught and come off. They keyboard also made it hard to swipe up to access the dock. It does have a dedicated home key that negates having to use the swipe gesture for most things. It also didn’t seem like it reported battery life accurately. I charged it up overnight and upon initial use it would show 100% but after only about an hour with the backlights on it was already down to 70%. Seems to me if they advertise 1 year battery life then it would takes days to drop that far even with the keys backlight on. I could forgive a lot of these shortcomings if the keys had a lighter touch and the overall weight was less. And then there’s the return policy. They take a 7.5% restocking fee. You have to pay for return shipping too. They were bought up a few years back by a much larger company that can afford not to charge a restocking fee. Most reputable companies have abandoned the offensive restocking fees due to customer backlash but this company hasn’t gotten the message. It cost me $23 dollars with UPS Ground to return the keyboard on top of the ridiculous fee that they’re charging. I really wanted to love this product and the company but I don’t.”

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Posted 6 years ago

“Brydge quality is not where it used to be. Kyboard has great functionality and nice feel, but it only took a few days before the rubber part tore. Now I cannot put my ipad back in the keyboard or separate them. This was primary usecase - to attach the keyboard when I'm typing and detach it when I'm using pencil. Now it's completely useless for me. Don't buy it if you plan to attach/detach the keyboard more than a few times over the lifetime.”

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Posted 6 years ago

“My keyboard worked great for two days. I sent a message to customer support saying that my home key stopped working, as did the A key and several keyboard combinations. No response. I sent a second email asking for help. The response purportedly came from the CEO, offering an apology for the problem. He asked me to send a video of the problem so they could ‘try to identify a solution’. Really, a video? The keys don’t work! However, I complied and sent the video right away. Crickets. Two days later, still nothing. I wrote again. No answer. I just spent another $169 to purchase ANOTHER keyboard. I sent them another email thanking them for nothing. I am a professional photographer and this keyboard fills a need for me better than any other keyboard on the market. I hate to send this company another dime, let alone pay twice for the same product. This is one of the worst experiences I have had as a consumer in years. They rank right up there with DJI.”

Helpful Report

Posted 6 years ago