Thank you for your lovely review 💕
We’re delighted to hear the personalisation made the perfect finishing touch to your cake ✨
We know it's the little details that make celebrations extra special, so we're thrilled the personalised disc was exactly what you were looking for 💛
Thank you for choosing Cutter & Squidge. We look forward to helping make many more celebrations memorable in the future 🎂💕
Thank you for such a lovely review 💕
We’re delighted to hear the personalisation made your cake even more special ✨
We know it's those thoughtful finishing touches that make celebrations truly memorable, so we're thrilled the personalised disc was exactly what you were looking for 💛
Thank you for choosing Cutter & Squidge to be part of your special occasion. We look forward to helping you celebrate many more moments in the future 🎂💕
Thank you for taking the time to share your feedback 💕
We’re delighted to hear you chose to personalise your cake for such a special occasion ✨
We appreciate your comments regarding the size of the personalisation disc. The discs are designed to complement our range of cake sizes, but we understand that you would have preferred it to cover more of the centre of the cake. Your feedback is invaluable, and we’ll be sure to share it with our bakery team as we continue to review and develop our products 💛
Thank you again for your feedback and for choosing Cutter & Squidge. We hope to help make your next celebration even more special 🎂💕
“Simply delicious! Such a beautiful cake, we had a wonderful personalised chocolate in the middle too and I ordered with the candles so it simply turned up and we were ready for the celebration. Highly recommended!”
Thank you for such a wonderful review 💕
We’re delighted to hear you loved your cake and that it helped make your celebration so special ✨
It’s fantastic to know the personalised chocolate and candles meant everything arrived ready for you to enjoy, making the celebration as easy and stress-free as possible 💛
We’re so pleased the cake was a hit and that you would highly recommend Cutter & Squidge. Thank you for your kind words and support, and we hope to bake for you again soon 🎂🎉💕
Thank you for taking the time to share your feedback 💕
We’re delighted to hear you enjoyed the Passionfruit & Pistachio Cake and that both the delivery and communication met your expectations ✨
We’re very sorry that the personalisation message was not written exactly as requested. We completely understand how disappointing this must have been, especially as it was for your mother’s birthday, and we apologise that this mistake took away from an otherwise special occasion 💛
We really appreciate you bringing this to our attention, and we’ll be sure to share your feedback with our bakery team to help prevent similar errors in the future.
Thank you again for your valuable feedback and for choosing Cutter & Squidge. We hope to have the opportunity to provide you with a flawless experience next time 🎂💕
Thank you for your lovely review 💕
We’re delighted to hear you were pleased with the personalisation disc and the attention to detail that went into your order ✨
It’s often the little finishing touches that help make a celebration feel extra special, so it’s wonderful to know this was appreciated 💛
Thank you for choosing Cutter & Squidge, and we hope to help celebrate many more special occasions with you in the future 🎉
Thank you for taking the time to share your feedback 💛
We’re truly sorry to hear about your experience and completely understand how disappointing this must have been, especially as the cake was intended for your son’s birthday and you were then left needing to make alternative arrangements.
We would like to clarify that your order was prepared and dispatched by our bakery on time, however it unfortunately encountered an unexpected delay within DPD’s network, which resulted in the parcel not reaching you as intended. We sincerely apologise for the inconvenience and frustration caused by this courier issue.
As soon as your message was reviewed by one of our Customer Care Advisors on 26th May, a full refund was processed for your order. As advised in our refund confirmation, refunds can take 3–5 working days to appear back in your account, so this should now have been received. If you have not yet received the refund, please do get back in touch with our Customer Care team and we will be happy to investigate this further for you ✨
We are very sorry that this experience did not reflect the high standards we aim to provide, and we appreciate you taking the time to share your feedback with us. 💛
Thank you for your feedback 💕
We’re delighted to hear you were pleased with the personalisation disc overall ✨
We also appreciate your suggestion regarding the instructions. We understand how a note explaining that the disc should be removed from its packaging and placed onto the cake before presenting it could have been helpful 💛
Thank you for taking the time to share this feedback. We’ll be sure to pass it on to the relevant team for consideration as we continue to improve our customer experience 🎉
