Oh no 😢. That’s definitely not the experience we aim to deliver.
If you have not already, please do get in touch with us at hello@cutterandsquidge.com so we can look into this and do everything we can to make it right 💛.
Customer Experience Team 🍰
“Personalisation failed to save in the order due to website issues so rather than call me to ask why it was blank they just sent the cake out without it. Really?!? When the cake costs over £80 you can't be bothered to make a quick phone call. This was my son's birthday cake. So disappointing. I may as well have bought a elsewhere if the personalisation was not available.”
Thank you for sharing your feedback. We’re really sorry the personalisation didn’t go on the cake as you’d hoped. We did our best to communicate the issue and clarify what happened, including issuing a refund for the disc and an additional goodwill gesture as an apology 💛 - we really appreciate you letting us know your thoughts.
You’re always welcome to reach out to us at hello@cutterandsquidge.com if there’s anything more we can do to support you.
Customer Experience Team 🍰
