“Couldn't be more disappointed. After spending $800+ to add dimmers and some smart switches, the switches arrived mostly damaged. I have one switch out of 8 that works properly (two I have not tried yet). One of my dimmers turns on and off randomly -- even in the middle of the night. The others are uninstalled. At this point I would warn anyone thinking about using these switches to look elsewhere.”
“It is not working with Alexa and won’t set a schedule. I tried power cycling it and it still isn’t working. I reported a bug through the app and still haven’t heard anything back.”
Hi Luis!
Thank you for letting us know about the issue you are having. I filled in our customer success team about the problems you're having with our app. They will help you resolve it! If you ever have any questions, or come across a problem with the app or a Deako switch, you can contact our customer success team at:
1-844-673-3256
We are always happy to help!
-Kailey from Deako
“great product - great customer support - so easy to swap out different switches to meet your needs - someone was very clever in developing this system - can't wait for the next iteration.”
“Deacons products can not be beat. The quality and simplicity of installation are amazing. This particular product surpassed my expectations. It is perfect for the sitting room where it was installed.”
