“Ordered by phone and the very helpful staff got me set up with 1 Master Dimmer and a Remote Dimmer. It took 5 minutes in total time and pairing the two was easy with a breif peak at a YouTube pairing video to be sure.
And boom, we have remote dimmers in our kitchen!
Thank You
Deako”
“I called twice and someone answered and said a tech would call me back. Both times no one called me back and the switch that was sent to me is doing the same as the last one I had”
Thank you for your review!
Support will be reaching out to you about the replacement switch not working shortly if they haven't already. This is a strong indicator that if both switches weren't working, there may be some wiring that needs to be fixed or double check the location.
I apologize you did not receive a call back. Our system shows that the number provided on the account called, our tech support answered, we did troubleshooting on Wi-Fi and the switch, then sent a replacement in the same call. Less than an hour later, notes came from the answering service that described the same issue discussed in the previous call to us, so between the short time period and resolution from the call earlier, we thought we had assisted with the inquiry and there had been a time delay. Again, extremely sorry that was your experience and this was shared with the team!
Reach out for any assistance, we are here to help!
“I have purchased so many Deako Switches and I am just so in love with them all. The Maater switch must be used with a remote switch in order to control a height that has at least 2 ways to control it. I used this switch on my staircase as I have a switch upstairs and a switch downstairs. It is amazing controlling the lights from different levels of the house and even from the app. I will continue to purchase more products over time.”
“DEAKO brings a smart home to life with it smart light and plug in products. We use them and find it absolutely awesome for the flexibility it has. If you for get to turn a light off in another part of your home you can simply turn it off from your Smartphone App. Super convenient and easy to install. Thank you.”
“I have not yet received the master smart dimmer for my two pole light that works. The one I received was broken and the replacement package was damaged in transit and never delivered.”
