Thank you for taking time to give us a review.
Tech Support spoke with you and sent a replacement switch previously, noting to let us know if that didn't resolve the issue. If the replacement didn't work, it may be wiring, incompatibility in the location, or the integration. Please let us know so we can continue to assist if the replacement is having the same issue as that helps us narrow down what can be happening in your situation.
Thanks for your review. Sorry to hear the switches stop working during storms. We’d like to help troubleshoot or discuss replacement options to avoid future outages. Please reach out to 1-844-673-3256 so we can assist.
We are sorry that's happening.
If the switch only works at home, it may mean it needs to be connected to WiFi inside the Deako app. I checked your account and saw where we have connection, and it works with an integration.
Please reach out to Support if you haven't already to make sure everything is up and running!
Thanks for your review. Sorry to hear you’re experiencing this with the Gen 2. We’d like to help troubleshoot or discuss replacement options to resolve the issue. Please reach out to 1-844-673-3256 so we can assist.
“This new Gen switch is amazing I love the fact that I can connect control to any Amazon Eco/show devices and it works perfectly and makes it easy to turn on the lights even when you have your hands full. I plan to upgrade most of my switches to truly make my home a smart home without touching the switch. Thanks again for an amazing product and experience with this new switch.”
