Thanks for your review. Sorry to hear you feel the Smart Switch (Gen 2) isn’t delivering the value you expected. Please reach out if you need assistance using any of the features, such as scheduling, scenes, and groups. If you’re facing issues, please let us know.
“Our Gen 1 Smart switches work so much better. After initially connecting this switch to WiFi, we've had nothing but problems. Really disappointed we spent the extra money on the Gen 2 when Gen 1 is so much more reliable.”
Thanks for your review. Sorry to hear you’re experiencing problems with the Gen 2 after having a stable Gen 1. We’d like to help troubleshoot or discuss replacement options to improve reliability. Please reach out to 1-844-673-3256 so we can assist.
Thanks for your review. Sorry to hear you’re having intermittent issues with the Smart Switch (Gen 2). If it continues to be unreliable, please call 844-903-0847 so we can assist with a replacement or further troubleshooting.
