“I'm not rating the switch yet for I've tried multiple times to program it and it still does not work, I.e. the light does not turn on. I've called multiple times to get a specialist/ programmer/technician to call call me back to help with this issue, no help yet.”
Please let us know if you need anything else - looks like the team was in contact with you frequently with steps and replacements to get the switches working for you.
Thanks for your review. Sorry to hear you’re not satisfied with the Smart Switch (Gen 2). We’d like to help troubleshoot or discuss options for replacement to avoid future issues. Please reach out to 1-844-673-3256 so we can assist if you haven't already.
“Cannot review because the first Smart Switch (Gen2) did not want to connect for some reason even with the help from the Deako support techs and also the Safe Haven support techs so Deako support techs sent me another Smart Switch (Gen2) I did not try it as I was out of town. When I do install it I will inform Deako. Thank You”
Thanks for your review. Sorry to hear you’re having connectivity issues with the Gen 2. We’d like to help troubleshoot or discuss options. Please reach out to 1-844-673-3256 so we can assist if there are still difficulties.
“Most of my switches work ok. Just like light switches are supposed to. However, the connected pair in my hallway struggle to do their job. Either switch you press, doesn't matter. Maybe the light will turn on, maybe it won't. There is always a 2 to 4 second delay (with only those 2 switches the rest work fine) so you don't know if you should push the switch again or not. The paired switches in my kitchen don't have the same issues. If it weren't for those 2 switches they'd get 5 stars”
“I came into Deako when we bought our home. While I will say they are pricey, with the new features I think they are pretty darn awesome. I started building out my smart home and initially these wouldn't work with home assistant but that changed recently and I love it! They are easy to setup and use.”
“The switch will jot connect to my wifi. I have contacted support, done everything asked, will not work. They sent a new switch, same result. I have several Gen 1 that work just fine as well as relays. Gen 2 smart switch has issues.”
Thank you for taking time out to send us your review.
Please look in your email for a response from the support team. We've made changes to the app and have a few fixes that we think will help with your situation!
Thank you for taking time out to review!
Smart Switches and Smart Dimmers contain internal chipsets, similar to tiny computers, which allow them to perform their advanced functions. It is normal for these switches to be warm to the touch, and they will get to roughly the temperature of a hot tub (~100F). This slight warmth is expected and doesn’t indicate a problem now or in the future. The temperature of the switch isn’t significantly affected by whether the light is on or off. Instead, the heat comes from the internal components doing their job.
It’s important to know that all Deako switches, as well as electrical components from other manufacturers, are rigorously tested and designed to meet strict safety standards. So, if your Smart Switch or Dimmer feels warm to the touch, rest assured—it’s just part of how these innovative devices operate safely and efficiently.
