Thanks for your review. Sorry to hear you’re experiencing this with the Gen 2. We’d like to help troubleshoot or discuss replacement options to resolve the issue. Please reach out to 1-844-673-3256 so we can assist.
“This new Gen switch is amazing I love the fact that I can connect control to any Amazon Eco/show devices and it works perfectly and makes it easy to turn on the lights even when you have your hands full. I plan to upgrade most of my switches to truly make my home a smart home without touching the switch. Thanks again for an amazing product and experience with this new switch.”
“The system is new to me and I LIKE IT. Easy plug and play switch technology. Links to Alexa and Google for voice commands. I already have 50% of our new home set as a smart house. Showed my neighbor and now he’s keeping up with me. So easy even a caveman could do it !!”
Thanks for the five stars! We’re thrilled the system is easy to set up, works with Alexa and Google for voice control, and that you’re already building out your smart home.
“I'm not rating the switch yet for I've tried multiple times to program it and it still does not work, I.e. the light does not turn on. I've called multiple times to get a specialist/ programmer/technician to call call me back to help with this issue, no help yet.”
Please let us know if you need anything else - looks like the team was in contact with you frequently with steps and replacements to get the switches working for you.
