Thanks for your review. Sorry to hear you feel the Smart Switch (Gen 2) isn’t delivering the value you expected. Please reach out if you need assistance using any of the features, such as scheduling, scenes, and groups. If you’re facing issues, please let us know.
“Our Gen 1 Smart switches work so much better. After initially connecting this switch to WiFi, we've had nothing but problems. Really disappointed we spent the extra money on the Gen 2 when Gen 1 is so much more reliable.”
Thanks for your review. Sorry to hear you’re experiencing problems with the Gen 2 after having a stable Gen 1. We’d like to help troubleshoot or discuss replacement options to improve reliability. Please reach out to 1-844-673-3256 so we can assist.
Thanks for your review. Sorry to hear you’re having intermittent issues with the Smart Switch (Gen 2). If it continues to be unreliable, please call 844-903-0847 so we can assist with a replacement or further troubleshooting.
“The switches work fine as they are designed. I have two primary issues with them. (1) high cost because I was forced to pay for “easy change” in a new house when I will rarely change them and don’t have an issue with difficulty of changing a switch (2) need a smart switch at every location for multi location switches. Should only need one smart switch that can handle position of other dumb switches (I previously had a smart switch that could do this). Now I have many dumb switches that I have no need for!”
Thank you for your review! I passed your notes and request for the multiway setup over to the Design team and hope we can continue making improvements for you!
